Project Manager Customer Service

AISLINN STEWART

***** * ******* ****** ( SURPRISE, AZ 85388

623-***-**** ( ********.********@*****.***

BUSINESS ANALYST AND PROJECT PROFESSIONAL

Highly organized, self-directed business analyst and project professional

skilled in business requirement gathering, resource planning, and problem

solving as well as operations management and application development. Solid

understanding of the Software Development Life Cycle. Proven success in

building strong working relationships with cross-functional teams including

operations, IT, and business professionals.

PROFESSIONAL EXPERIENCE

Scottsdale Insurance Company, Scottsdale, Arizona

July 2004 - October 2009

Business Analyst, Customer Innovation and Processing Services

< Quickly understood and analyzed business issues, data challenges, and

user requirements.

< Identified strengths and weaknesses in business processes and procedures

and suggested areas of improvement.

< Reviewed and edited requirements, specifications, business processes, and

recommendations related to proposed solutions.

< Designed, tested, and implemented solutions to automate new and improve

existing data integration systems.

Quality Assurance Specialist, Automated Systems

< Team lead

< Subject matter expert to business partners for the purpose of ensuring

data integrity throughout the building and maintenance of automated

systems.

< Developed training curriculum and facilitated training workshops for

automated systems exception handling.

< Operations project coordinator for development, testing, and

implementation of front-end rate, quote, and issuance system interface to

back-end financial system. Responsible for identification of project

risks, defining risk management strategies, and scheduling of various

work streams, defined by lines of business, for interface development in

coordination with project manager and application developers.

< Responsible for leading operations resource planning effort for

development, testing, and implementation of rate, quote, and issuance

project including identification of project team members, definition of

roles and responsibilities, creation and maintenance of work breakdown

structure as well as extensive communication plan with identified

stakeholders.

Operations Talent Development Program

< Participated in leadership development program with concentration in

managing operations, managing people, and leading customer relationships.

Statistical Processing Technician

Riveneli, LLC, Bothell, Washington

December 2003 - July 2005

Developer

< Analyzed, designed, and implemented data-driven, web-based information

systems.

< Effectively managed progress according to the software development life

cycle to ensure on-time project completion.

Big 5 Sporting Goods

June 2003 - July 2004

Operations Manager, Salem, Oregon

< Responsible for leading, planning, scheduling, and organizing staff

assignments for team of 15 associates.

< Managed training and development of staff by coordinating and conducting

training curriculum including product knowledge, customer service, and

sales. Prepared performance evaluations on training progress and

recommended additional training needs. Coordinated training materials and

hands-on activities to foster a positive and professional learning

environment.

< Accountable for expanding market share by gaining new customers and

maintaining current customers, while maximizing sales opportunities

resulting in team's ability to regularly exceed daily, monthly, and

yearly sales goals.

< Provided leadership to team to ensure store operations aligned with

corporate policies and procedures.

< Assisted in managing all aspects of daily business operations, including

human resources, negotiation, conflict management, bookkeeping, and money

handling.

Manager Trainee, Milwaukie, Oregon

< Participated in a comprehensive training program for corporate retail

management. Training seminar topics included salesmanship, customer

service, merchandising, loss prevention/risk management, leadership, and

human resources.

Sales Associate, McMinnville, Oregon

< Responsible for providing prompt, efficient, and courteous customer

service while maintaining a clean, customer-friendly environment in the

store.

EDUCATION & TRAINING

Bachelor of Arts

Computer Science, Minor: German Culture & Language

LINFIELD COLLEGE, McMinnville, Oregon

TEAM

Student and Mentor

< Team is a leadership development service provider. We work with clients

using our educational system to develop their personal leadership,

community building, team building, key relationship, mentoring, and

problem solving skills.

Leadership Training:

Communicating for Success, Situational Leadership, The 7 Habits of Highly

Effective People, The Influence Edge, FOCUS: Achieving Your Highest

Priorities, Visioneering

Project Management Training:

Project Management, CBT Self Study Course

SIX SIGMA, Self Study

Computer Skills: Operating Systems: UNIX, Windows NT, Windows XP, Mac Os;

Hardware Platforms: PC IBM Compatible, Macintosh, Sun; Application Tools:

Microsoft Word, Excel, Access, PowerPoint, MS Project, VISIO

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