Customer Service Engineer

Rizell Shelton, Jr.

**** ******** ***** **

Covington GA, 30014

Phone: 404-***-****

********@*****.***

Education

J. Sargeant Reynolds College

Architectural & Civil Engineering Design

Objective

To provide and achieve professional excellence with related qualifications

and experience

Skills

Supervisor, team leadership, office administration, verbal, electronic and

written communications, problem solving, establishing and marinating

interpersonal and business relationships - customer service, computer

systems and database management.

Technical Skills

Data entry, data analysis, database system management, stock management,

report writing, stock inventory reporting, internal stock audit, analysis

and dispatching.

Work History

Konica Minolta Business Solutions

Sept. 08 - Present Branch Administrator

Norcross, Ga.

. Respond and resolve customer problems and escalated requests for

urgent matters

. Initiate and analyze opportunities with new and/or existing customers

. Participate in weekly and quarterly business review meetings to manage

assets. Generate and implement actions to improve distribution

efficiency and resolve issues related to inventory assets

. Generate and implement cost saving initiatives in line with annual

department goals. Perform detailed cost analysis to capture accurate

savings.

. Billing research

. Ensure manual processes are followed and completed to minimize

business and merchant impact

. Plan, schedule and dispatch preventive maintenance work orders

. Accounts Receivable

. Assist in maintaining service level agreements set forth in vendor

contract.

. Daily monitoring, processing and producing of various reports

. Complete appropriate functions/actions to ensure timely and efficient

return of assets or billing of customers

Sep 07 - Sept. 08

Regional Inventory Analyst / Supply Coordinator

Ensured the effective operation of ongoing supply

. Managed branch inventories in region

. Managed Inventory and order routine items

. Reconciled inventory and investigate any discrepancies found in counts

. Prepared regional inventory adjustment reports

. Maintained the open purchase orders and transfer reports

. Processed all orders (parts and supplies)

. Prepared reports of survey, reconciled accountability records for the

region

. Performed cost analysis to ensure cost efficiency on parts orders,

parts usage and shipping for the region

. Analyzed purchase requests and oversee the receipt, ordering and

delivery of items

. Managed the shipping & receiving of all warehouse transfers

. Managed cycle counts and the tracking of non-stock, slow moving

and dead inventory

. Assisted branches with preparation of procedure for annual physical

inventory in the region

. Prepared regional inventory adjustment reports and cost analysis to

ensure cost efficiency on parts orders, parts usage and shipping for

the region

May 07 - Sept. 07 Branch Inventory Analyst / Supply

Coordinator

. Managed Inventory and order routine items

. Assisted branch with preparation of procedure for annual physical

inventory in the region

. Reconciled inventory and investigate any discrepancies found in counts

. Prepared regional inventory adjustment reports

. Maintained the open purchase orders and transfer reports

. Processed all orders (parts and supplies)

. Prepared reports of survey, reconciled accountability records for the

region

. Performed cost analysis to ensure cost efficiency on parts orders,

parts usage and shipping for the region

. Analyzed purchase requests and oversee the receipt, ordering and

delivery of items

. Managed the shipping & receiving of all warehouse transfers

. Managed cycle counts and the tracking of non-stock, slow moving

and dead inventory

CompuCredit Account Resolution Specialist

Sep 2006- May 2007

Duluth, Ga.

. Contacted business clients for collection purposes

. Responded and resolve client issues and conduct account research

. Created reporting and communicate effectively with the entire finance

and collections team

Boston Financial Data Services Customer Service Specialist

July 2005 - Sept 2006

Quincy, Ma.

Responsible responding to client inquiries for regarding accounts, products

and procedures

. Responded to the needs of client, shareholder, and broker/dealer

inquires

. Advised shareholders of the most beneficial financial investment

options, based on an individually customized portfolio designed to

meet their needs

. Entrusted with the most complex customer service issues as a result of

exceptional ability to promptly resolve concerns and satisfy customers

Zannino Engineering Field Inspection Engineer

Mar. 2004 - July 2005

Glen Allen, Va.

. Provided pre-construction services onsite

. Processed reports for the state in regards to the activity on the work

site

. Traveled to various sites for field inspections (concrete, steel,

soil, water and gas)

. Concrete and soil testing (lab and in the field)

Haynes (The North Carolina Company) Customer Service/

Warehouse Supervisor

Dec 2001- Mar 2004

Richmond, Va.

. Audited store inventory and reconciled reports to ensure that company

losses where minimized

. Processed all incoming request for transfers between stores and

warehouses.

. Supervised warehouse staff and trained all new employees

. Responded to customers requests and questions

Dominion Virginia Power Purchasing

Specialist / IT

Dec 1999- Dec 2001

Maintained the open purchase orders and transfers while ensuring the

effective operation of ongoing supply

. Conducted a full asset inventory including all components of the

environment, data center equipment, departmental Servers, distributed

desktops and spare parts

. Defined asset characteristics such as ownership, users and location

. Confers with vendors to obtain product or service information, such as

price, availability, and delivery schedule.

. Worked with IT to identify processes, procedures, and policies; and

integration points with other business applications or groups where

appropriate

. Possessed knowledge of all types of IT work performed in data centers

and familiarity with infrastructure

. Reviews and audits all purchasing requisitions and ensures proper

approvals have been obtained.

. Responsible for receiving all purchase orders

. Prepared financial reports for department spending and allocation

. Managed vendor relationships

. Analyzed purchase requests and oversee the receipt, ordering and

delivery items

. Assisted in physical inventories

. Confers with vendors to obtain product or service information, such as

price, availability, and delivery schedule.

. Interfaces with vendors to receive bid proposals and establishes

proposal deadlines.

. Evaluates vendor quotes and determines the vendor that best aligns

with the overall cost saving Selects products for purchase and

estimates values according to knowledge of market price.

. Reviews and audits all purchasing requisitions and ensures proper

approvals have been obtained.

. Reviews contracts and identifies new vendors in an effort to reduce

organizational costs/expenses.

Contact this candidate