Sue Agrawal

Email: abmdmo@r.postjobfree.com, mobile: +31-6-115-226-21

Amsterdam, Netherlands

Profile:

- I have over twenty years of broad technical and leadership experience. More than 10 years in

delivery and program management. Have worked in USA, Europe and India.

- Most of the programs I have managed were medium to large in size, complex, and business critical.

In my leadership all projects were delivered as per schedule with high customer satisfaction. I have

track record of meeting all the service level agreements (SLA). I have also turned around a few ailing

programs. They were behind schedule and over budget. I brought all of them under control. Brought

additional business of a few million dollars.

- Have managed many new web based application development programs / projects thru complete

SDLC. Have managed projects based on Agile and Rational Unified Processes (RUP) methodologies.

Followed CMMI5 / PMBOK processes.

- Have managed programs related to Infrastructure, migration of data centers, enterprise corporate

security, etc.

- Have successfully managed transition and transformation of outsourced programs. These were part

of few hundred million dollar programs and were spread across North America, Europe, and India.

- Conceived and deployed continuous improvement processes, using Lean Six Sigma, which

improved efficiency and reduced cost.

- Carried out project management audits of large programs of 500 million to 1 billion USD.

- I am certified PMP since 2004.

- Primarily consulted / worked for HP, IBM, Cap Gemini, and General Electric.

Experience Summary

Senior Program / Delivery Manager 2002 - till date

New Business Development:

- Provided pre-sales support. Contributed to the development of a TPI based massive RFP bidding

for an opportunity valued over 100 million USD for a US client. Participated in client presentations and

walk thru with sales teams.

- Responded to more than 15 midsized RFPs/ RFIs. Developed cost cases, business proposals /

Statements of Work (SOW) for many small to large projects valued over 30 million USD.

Innovation Awards:

One of the applications my team developed was finalist for 2006 IBM FileNet Innovation award.

Team building:

- I was responsible for hiring and compensation of the team. Interviewed more than 300 candidates.

Built a strong team of consulting professionals. Maintained high utilization and improved team

productivity.

- Provide ongoing formal and informal mentoring to peer managers and team.

- Provided PMP preparation training to more than 200 EDSers and IBMers.

Program Delivery:

- Currently working managing programs for HP (Hewlett Packard). They consist of development of

web based financial applications, virtualization, enterprise corporate security, networking, and

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Sue Agrawal

abmdmo@r.postjobfree.com

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migration of data center. These are global projects spread across USA, Europe, and Asia. They are

part of few hundred million dollar programs. I am responsible for overall delivery, P&L, client

relationship management, escalations, budget, planning, schedule, progress, status, team

management among others. Manage global teams from USA, Europe (UK, France, Germany, Italy)

and India. Coordinate with delivery managers at offshore development centers at India and Eastern

Europe (Poland, Hungary, Egypt) to ensure effective delivery. Generated additional business of few

million dollars.

- Had successfully managed transition of an outsourced program from Merrill Lynch to IBM. This

was part of a more than 100 million program. Partnered with Merrill and IBM executive-management

teams for planning, delivery, risk identification & mitigation, and governance . Coordinated and

managed third party suppliers and vendors.

- Drafted Business Continuity Plans for the business.

- Carried out project management audits of large programs of 500 million to 1 billion USD.

Cap Gemini, Management Consultant, USA

- Provided technical leadership to the firm on eCommerce Strategy. Developed a white paper on

‘LDAP & Directories’, and on Enterprise Applications Integration (EAI).

- Worked on the development of LDAP based Internet application for AT &T. The application provided

single sign on using LDAP directory. The technologies used were: Java, LoadRunner, Solaris, NT.

- Worked on a B2B project at Williams Gas Pipeline. This was one of the biggest OO (Object

Oriented) and EJB engagements in the United States at that time. The n-tier distributed application

consisted of Netscape web server, NetDynamics 5.0 Appserver running EJB, Oracle 8i data server

and Sun Solaris. Used UML modeling and RUP methodology. The technologies used were: J2EE,

EJB, XML, Oracle, Unix, UML, OOAD, design patterns, etc.

General Electric, USA

As a systems manager, I managed the entire IT infrastructure. Supported all the servers: mail

servers, database servers, web servers, file servers, and domain name servers. Supported more

than 100 Unix work stations, Solaris, Irix & HP operating systems, various software tools,

Clearcase configuration Management system, etc. During my tenure there was no unscheduled

down time. Developed technical roadmaps, strategies, and budget proposals for the organization.

Technical Expertise

Have been hands on and well versed with following tools and technologies:

• SDLC, Agile, Rational Unified Process (RUP),PMBOK, CMMI5, Lean six sigma

• Oracle, Sybase, SQL, JDBC

• FileNet, ECM, BPM

• MS project server (MSPS), Sharepoint

• Microsoft office, VISIO, Lotus notes

• Dimensional modeling, OLAP, data warehousing

• UML, OOAD, Design Patterns

• J2EE, EJB, XML, C++, C, shell scripts, Assembly

• LDAP based Directories, EAI, PKI

• VMware, Windows, Unix, Solaris 2.x, HP-UX, AIX

Education

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Sue Agrawal

abmdmo@r.postjobfree.com

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• Masters (20/30 credits), Computer Science, Michigan State University, USA

• Master of Engineering, Electronics, India

• Bachelor of Engineering, Electronics, India

Certification

• Certified PMP (Project Management Professional from PMI) since 2004

• Lean Six Sigma.

Languages Known: English – fluent, French – beginner, Dutch - beginner

Travelling: Fine with global travel.

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