Project Manager Management

Lisa A. Isham

**** **** **** ******

Cedar Park, Texas 78613

Phone: 512-***-**** ******@**.***

SUMMARY

Hands-on Project Manager and Lotus Domino Server Administrator who

possesses highly-developed technical skills. Proven track record in

successful stakeholder management and guiding project teams to achieve

successful implementation of custom and off-the-shelf applications.

Experienced in product development and Life Cycle Management from concept

and planning, through development, qualify, and rollout. Vast experience

in project managing small to large complex projects implementing software,

hardware, data migrations and upgrades on a variety of infrastructures and

platforms with globally dispersed resources. Results driven professional

with strong work ethic and excellent communication skills. Proven ability

to deliver high quality products within budget and on time and exceeding

stakeholder expectations.

AREAS OF EXPERTISE

Project Management and Methodologies Executive Level Presentations

Lotus Domino Server & Client Application Development

Administration

Business Controls and Application Document of Understanding (DOU)

Systems Control and Auditability Development and Evaluation

(ASCA)

Cost and Price Benchmarking Stakeholder Management

Professional experience

Navisite, inc. Houston, Texas

June 2009 - Present

Project Manager, Messaging / Contractor

January 2010 - Present

Brought on by NaviSite's Senior Program Manager to project manage

migrations, hosting and support services for key clients such as Hyatt

Corporation, Carrier Transicold, Carrier Enterprise, Meggitt UK-

Switzerland, and Harvard. Managing multiple projects simultaneously,

leading weekly customer status meetings, interfacing with stakeholders and

clients during project life cycle, and meeting project milestones and

delivery dates.

Responsible for Project Management and delivery of the migration of

Hyatt's 128 North American Full Service (NAFS) properties off ADT to the

Marimba-OneClick Lotus Notes install. This is a key customer business

initiative to streamline the end-user experience with the latest Lotus

Notes Client code.

Responsible for Project Management and delivery of migrating Meggitt UK

off legacy GroupWise servers to NaviSite's hosted Microsoft Exchange

servers with Blackberry and Postini implementation.

Instrumental in providing solutions in preventing old data replicating

back into the Carrier environment. Previously customer had experienced

rogue documents being pushed back to their server. Customer was pleased

with my solutions and has implemented my newly established best practices.

Domino Admin, Messaging

June 2009 - December 2009

Provided 1st/2nd/3rd Level Notes/Domino/Blackberry Admin Support, servicing

a Global messaging, collaboration, and blackberry environment. Created

daily Remedy reports and led weekly customer status meetings to review

Remedy ticket counts.

Immediately was assigned the Remedy Queue Manager role. Successfully

accomplished bringing down NaviSite's daily open ticket count and 10 day &

Older ticket count by 75%. Accomplished by ensuring the appropriate skilled

resources were assigned the tickets and daily ticket accountability was

being tracked.

Point person for migrating and creating all new Hyatt hotel properties in

the Group & User Tool at NaviSite. This work involved working with key

NaviSite business staff and working across teams to ensure all process steps

have been completed for successful implementation.

Lisa A. Isham Page Two

IBM Corporation (Global Business Services) Austin, Texas January 1993 -

April 2009

Project Manager, ACME - CMS - PWGo of PartnerWorld December 2006 -

April 2009

Project managed all releases for IBM PartnerWorld's mission critical and

Gold metallization content management applications. Customers base of

100,000 IBM independent service vendors (ISVs), business partners and

educators. Releases developed involved coordination among multiple teams

across different IBM organizations and across the globe, involving

developers, testers, operations, deployment, architects, project managers,

managers, content and business owners. In addition, I was assigned the

roles and responsibilities of Application Owner (AO) and Product

Development Team Lead (PDTL).

Managed multi-million dollar New Development and Life Cycle Management

application budget.

Created and managed LOAs, SOWs, DOUs, hardware/software/data

integrations, master software project schedules, project phasing, and ran

change control process.

Excellent communication skills and the ability to manage multiple

assignments. Managed all aspects of internal and external (outsourced)

software development. Allocate and scheduled resources. Developed project

plans. Defined and tracked tasks, dependencies, priorities, milestones,

deliverables and risks.

Communicated and provided project status updates and presentations to

client, management and executive team. Created and maintained Business

Control documents and ASCA compliance.

Migrated multiple legacy applications (WebSphere & Domino based). These

migrations were foundational work to improve customer response times in

Asia-Pacific.

Successfully deployed the content management and display engine for the

public content of the IBM PartnerWorld website from North America to

Japan. This release utilized Alteon and GSLB technology, which redirects

end users to the closest instance in or near their geo.

Project Manager, IT Austin Operations January 2006 - November 2006

Project managed all new and existing hosting / support services provided by

the Austin IBM Global Services IT Operations team.

Created and sized ROMs and DOUs for clients benchmarking the cost, man

hours, resources, products, servers and services required to support new

and existing clients.

Developed project plans for new and existing rollouts into the DEV, FVT,

SIT and Production infrastructure tiers. Worked with Operations team,

and cross-team Project Managers, to ensure projects dates and milestones

were met and completed on time.

Maintained quarterly and yearly project plans to adhere to ITCS104

server/OS/ application compliance.

Lead Lotus Domino Administrator / Project Manager, IT Austin Operations

January 2003 - December 2005

The Lead Domino Administrator over IGS Austin IT Operations DEV, FVT, SIT

and Production infrastructure tiers.

Worked with Development, Architects and PMs to promote code from test tiers

through to Production.

Setup and configured Notes clients, Domino clustered application servers

and migrated the Austin Domino infrastructure off from Lotus Domino on

Windows servers to AIX.

Assisted Business Owners through their ACAP audit compliancy.

Tivoli Manager for Domino Admin, Software Engineer

January 2000 - December 2002

Contracted through Decision Consultants, Inc. IBM Re-Hire in March, 2002.

Provided function / system software verification, regression, load

performance testing, and advance Domino server administration for Tivoli

Manager for Domino (TMD) and Tivoli Manager for WebSphere. Domino server

configurations consisted of Clustered Domino servers, partitioned AIX

hardware, cross-domain certified Hub / Spoke, setup and maintenance of new

Domino servers and connection documents in Master Address Book, Calendaring

and Scheduling, setup and configuration of new Notes mail users and groups.

Developed, executed, and maintained test plans and procedures for

multi-platform environments. Tested TMD versions, and Messaging and

Collaboration. Provided insight to development staff on Lotus Domino

Server and Client on improving code.

Lisa A. Isham Page Three

IBM Corporation (continued)

Setup and configured new Lotus Domino Application / Mail / Web Servers

as endpoints connected to Tivoli Management Regions (TMRs).

Setup and configuration of numerous TMRs and Domino servers for test

verification across platforms, such as: UNIX (AIX, Solaris, and HP-UX),

Windows (95/98, NT, and 2000), AS/400, and OS/390.

Lotus Notes Domino Administrator January 1999 - December

1999

Contracted through ManPower Technical Services. Assigned to the IBM Global

Services Automation Department on development and updating of IBM

application databases and provided Domino Administration on enterprise

commercial Lotus Notes application client accounts.

Verified Year 2000 readiness for new and existing databases. Duties

included: Advance Enterprise Lotus Notes Domino Administration on

multiple domains and platforms for high profile commercial accounts,

such as Phillips (160,000 Notes users) and Sears. Successfully migrated

Phillips Domino application servers in New Zealand off Windows servers

to AIX.

Worked with Project Management and Architects towards common business

goals. Migrated 537 application databases.

3M Corporation Austin, Texas March 1996 - December 1998

Lotus Notes Domino Administrator / cc:Mail Admin

Contracted through Envision, Inc. Provided advanced Lotus Domino

Administration (6,800 Notes users) in support of large global Lotus Notes

applications, including: clustered Lotus Domino Mail and Application

servers and cc:Mail.

Installed, configured, and maintained Lotus Domino / cc:Mail servers.

Supported: web servers, server software, performance tuning and

monitoring, Statistics and Events.

Supported remote 3M manufacturing sites mail / application servers,

replication and backup strategies.

Led Beta test program between 3M and Lotus Development. Migrated

multiple 3M sites off cc:Mail to Lotus Notes Mail servers.

IBM Corporation Austin, Texas January 1993 - March 1996

cc:Mail System Engineer

Provided enterprise level client support on the cc:Mail communication

products to cc:Mail administrators, network administrators, consultants,

and help desk personnel.

Supported cc:Mail on supported operating systems and environments.

Maintained Lotus Organizer with group scheduling between Organizer and

cc:Mail. Researched and created technical documents for use by entire

company. Provided cc:Mail post office database corruption and repair.

Led internal Beta test program for an inter-company database retrieval

software (Knowledgebase).

Technical Support Specialist

Provided technical support to customers, consultants, end-users, and help

desks on Lotus Suite software products.

Served as a Network Point Person to end-users, answered questions, and

resolved open issues. Researched, organized, and conducted training

courses for associates and management.

Served as a reliable and knowledgeable SME. Volunteered as a trainer for

non-profit organizations.

Ziff Davis / COMPUTER INTELLIGENCE INFOCORP La Jolla, California

June 1987 - January 1993

Post Training Supervisor

Responsible for the supervision and administration of the Post Training

Department.

Assigned and tracked work schedules, performance quotas and personnel

records. Trained and supervised department data entry on IBM 3090 200E

Mainframe.

Conducted quarterly performance reviews, monthly quality assurance

reports, and all telephone and data entry audits. Communicated

information from the Research Department to clients through monthly

product reports.

Lisa A. Isham Page Four

KEY SKILLS

Project Management

Subject-Matter Expert (SME)

Leading and Managing People

Microsoft Project

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Visio

NaviWeb

Rational Portfolio Manager (RPM)

Remedy

Lotus Notes

Lotus Domino Server

Postini

Blackberry Enterprise Server

Notes Client

Lotus cc:Mail

Tivoli Manager for Domino

Tivoli Manager for WebSphere

Tivoli Storage Manager

Interlocking LOA, SOW, and DOUs

Managing cross-functional project teams

Function (FVT), System Integration Testing (SIT) Customer Acceptance

Testing (CAT)

Client Relationships Management

Requirements Gathering and Development

Stakeholder Management

SharePoint

KEY COURSES / TRAINING

Management Perspectives Seminar (MPS) series

Subject-Matter Expert (SME) Led Training

AS Labor Claiming Guidelines

IBM Rational Portfolio Manager (RPM)

Project Management Professional Certification

Project Scope Management

IBM Global Solution Delivery Framework Endorsement

Business Conduct Guidelines

Methods and Tools Foundation

Introduction to SOA and Web Services

e-business on Demand

IGA AMS MS Project Training Plan

IBM Global Services Production Problem and Change Management Process

e-business on demand: The battle for IT Leadership

Project Management Orientation (PMTO)

10 Focus Areas

Project Management Fundamentals (PMT1)

Leadership and Teamwork

Project Risk Management

EDUCATION

SAN DIEGO CITY COLLEGE San Diego, California. 1988 1989. Major:

Business Administration.

POINT LOMA HIGH SCHOOL San Diego, California. 1983 1986.

OTHER RELEVANT INFORMATION

Membership in professional organizations

Austin PMI Chapter

Project Manager Member

Languages: English Fluent, Spanish Basic

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