Sales Active Directory

.

BHARAT C. SHAH

EXPERIENCE SUMMARY

. Degree in Computer Science

. Work effectively independent or as part of a team

. Knowledgeable in programming as well as experienced in system design,

development, and troubleshooting

. Sr. Help Desk Analyst experience

PROFESSIONAL EXPERIENCE

Wayne County 3rd Judicial Court, Detroit, MI

1994 - May 2009

Sr. Help Desk Analyst

. Worked with a wide variety of computer software and hardware,

including networking

. Managed Microsoft (Active Directory and Exchange) Servers Court system

for over 700 users using Alteris deployment (tickets) software.

. Provided system access to end users via Novell active directory

. Defined and maintained the current users profile and passwords for

system support and secured current application

. Provided remote tech support for hardware (printers, desktop, laptop,

drivers, monitors, and PDAs) & software (internally developed apps,

internet apps, and various drivers).

. Maintained laser jet printers, barcode scanners, workstation and

networks.

. Managed the PC Help Desk where I helped end users, including Judges,

with solutions to everyday technical issues using VNC.

. Technical Support, Desktop, Call Center, Software, Wireless

Peripheral, Internet.

. Microsoft Exchange, Microsoft Outlook, Microsoft Office, Virus Scan,

Symantec Ghost, Windows 98, XP & Vista, Novell Group wise 3.5 to 6.5,

. Knowledgeable in SQL database and familiar with MS Access.

. Experience with Windows95, 98, XP, Outlook, remote management tools,

remote dial-in, active directory administration, virtual private

network, office productivity tools, web-based applications, and

TCP/IP.

. Took ownership for problems and follow through to resolution.

. Provide the installation and support of PC and server based software

at all Companies locations.

. Dealt with security compliance, journaling management and scheduling

the system IPL.

. Analyzed and Designed HR Timekeeping system for over 700 employees

with six different unions and its different benefits online

application using COBOL 400 and trained users to maintain the system

. Monitored and controlled all the subsystems, Batch jobs, Interactive

jobs, output queues, and job queues

. Monitored and upgraded the licensed key for the licensed programs in

AS/400 and worked on PTF

WGPR TV62/Radio Station, Detroit, MI

1992 - 1994

Computer Programmer

. Modified the Accounts Payable/Receivable and General Ledger system

Using IBM System36

. Effectively handled daily operation

. Trained over six computer users

. Maintained and modified TV and Radio commercial system to extract

receivable

Applied Computer Principal Inc, Southfield, MI 1991 -

1992

Project Analyst Consultant

. Worked as a Consultant

. Designed the payroll using RPG in system IBM36. Modified auto dealer

sales system using IBM34

. Maintained current systems

. Defined user requirements

. Modified and enhanced the sales contract and traffic application

EDUCATION

Wayne County Community College

A.S in Accounting/Computer Science

Contact this candidate