Customer Service Assistant
Resume:
AYONDA R.L. GRANT
Warren, Michigan 48092
******.*****@*****.***
Mission Statement: Passion for the Customer and Company
CAREER SUMMUARY:
I have acquired legal, administrative, clerical and data support skills
while employed with various legal offices. With those positions I was
introduced to a diversified customer/client base, which allowed me to
improve and master my supervisory/organizational office skills. Experiences
with being a team player improved my goals in executive an administrative
positions. Acquiring extensive customer service/patient skills with
Electronic Data Systems (EDS); along with computer software, mentoring and
training; I obtained an advanced amount of office support strategies,
regulatory with compliance issues, contract negotiations, global business
practices. I constantly exceeded my goal in my past positions held, while
staying focused on future goals in the professional corporate atmosphere.
EDUCATION:
Macomb Community College
Pursuing Associate Business Management
Warren, MI
Davenport University Warren, MI
Pursuing Associate of Business Administration - Management
Wayne County Community College Detroit, MI
Paralegal Assistant Certificate
SKILLS:
Microsoft Suites
SharePoint
Outlook
LEGAL PROCESSING SYSTEMS
Lenstar
Nexus
Practice master
Pacer
POISTIONS HELD :
Eviction Specialist Orlans Associates
Legal Secretary Law Offices of Terri A. Jordan (Probate Law)
Legal Processor/ Receptionist Schoolmaster Hom, Killeen, Siefer, Arene
& Hoehn (Law offices for AAA)
Legal Assistant Protestivo & Associates
Legal Assistant - Bankruptcy Clerk Weltman, Weinberg & Reis Co.
L.P.A.
Collection Specialist Peoples State Bank
Customer Service Rep EDS GM OnStar Account
FIELDS OF EXPERIENCE:
Eviction Specialist Total Years of
Experience - 8yrs
. Prepare Summons and Complaints for clients
. Prepare Cash For Keys Assistant -Program for clients
. Maintain client's files
. General Clerical - Office procedures
. Filter calls when needed
. Backup for fellow employees when needed
. Maintain various reports
Legal Secretary - Legal Assistant/Bankruptcy File Clerk Total Years of
Experience - 8yrs
. Processed new cases and verified client location with nursing centers
and clients' homes
. Answered multi line phones, filed, scheduled appointments for court
dates
. Processed different petitions needed for court, sent out necessary
documentation to clients
. Prepared and processed Chapter 7 & 13 motions for mortgages/ legal
matters
. Processed motions to dismiss
. Updated daily client status
. Prepared UCC request for Secretary of State and Proof of Claims as
required by State
. Prepared, sent and received Reaffirmation Agreements
. Prepared and monitored Certification of No-Response
. Sent and received Stipulation Orders signed by attorney and trustees
. Prepared Motions for Relief for Automatic Stay or other documents
. Transferred off files to different departments as needed
. Responsible for telephone calls to attorneys or trustees as needed
. Responsible for billing files, and requesting payment
. Requested/obtained all documents for Chapter 7 files from clients
using N.A.D.A.
. Responsible for changing account information handled by the firm
. Responsible for running Pacer for the department
. Processed mail from legal and foreclosure to bankruptcy
Legal Processor Total Years of Experience -
8yrs
. Created files for various branches
. Processed insurance checks for various branches
. Processed insurance settlements and closure of files for
disbursements/no-pay
. Processed reserves for clients' checks
. Processed insurance claims, followed up on the claims
Receptionist Total Years of
Experience - 12yrs
. Answered multiple phone lines, took dictation and filed
. Prepared motions to compel to interrogatories/ other motions; prepared
interrogatories
. Processed deposition letters and EUO letters with initial calls and
follow up to clients and court reporter
. Processed and accessed cases in CLMS 7.0
. Updated information in the AAA mainframe as needed
. Sent out mandatory survey letters
. Prepared deposition summary / other summaries
. Billed payments/ maintained monthly statements for the year; audited
workload for departments
Collector/Collection Department Total Years of
Experience - 1yr
. Responsible for collections on homes and vehicles once clients were
behind in payment
. Pulled and closed files
. Updated daily client status via phone and e-mail
Customer Enrollment Advisor/Fleet Car Enrollment Total Years of
Experience - 1yr
. Processed OnStar subscriptions and unit configuration for customers
and GM Dealers
. Answered general technical and cellular questions related to the
OnStar product
. Mentored new advisors and supervisors as they transition out of
training
. Empowered by General Motors to make decisions concerning OnStar with
their dealerships
References Available Upon Request
Contact this candidate