Customer Service Technician

Frederico M. Guerra

I am a college student at Everest University in Broward County with one year of

college course work completed. I am interested in a career within a customer

service environment and looking for a position that will give me a chance to work

with computer hardware support or in a technical call center.

I am Computer literate and can learn quickly how to work and operate new

computer software, very familiar with computer hardware, computer networking,

wireless networking and general computer equipment troubleshooting, hardware

maintenance. I have experience working on field and inside the office and currently

working for The STATE OF FLORIDA (in Palm Beach). Also experience in customer

service and maintenance support resolving technical issues with customers via

phone and on site.

Before working for the State of Florida I was working for Publix Supermarkets Inc

Boynton Beach Distribution Center in the Loss Prevention Department and for FMG

Tech Services as a Route Technician for 5 years. Also from 1995 to 2001, I was

providing technical support to clients with hardware issues for PC Line Computers

in Brazil (A+ Certification).

I am Bi lingual, speak English and Portuguese fluent (written, spoke) and I

have basic level of Spanish.

I have good observation skills, clean background and a valid Class E driver's

license with absolutely clean driving record.

I enjoy working with people in a multi cultural environment and constantly looking to improve my

professional skills; not seeking just a job but a career opportunity and possibilities of

professional development in customer service.

My Additional Licenses, Registrations, and Certifications are:

STATE OF FLORIDA "PAR" (PROTECTIVE ACTION RESPONSE).

STATE OF FLORIDA Information Security Awareness Training

STATE OF FLORIDA Plain Language on line Training

STATE OF FLORIDA Quality Customer Service on line training

STATE OF FLORIDA Plain Language and Quality Customer Service

STATE OF FLORIDA Respecting Diversity

A + COMPUTER HARDWARE TECHNICIAN

NETWORK COMPUTER HARDWARE INSTALLATION

CPO

STATE OF FLORIDA CPR Certification and First Aid Certification

Florida SECURITY OFFICER (D LICENSE # 2822584)

Florida STATEWIDE FIREARM LICENSE SEC. OFFICER (G LICENSE # 2803858)

15th JUDICIAL CIRCUIT COURT PROCESS SERVER CERTIFICATION (# 1223)

My Driver License Issued by the State of Florida

My Email: ************@*******.***

My Phone Number:561-***-****

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