Sales Customer Service

** ******** ****** ( Bridgewater, NJ ***** ( Residence: 908-***-**** (

***********@*****.***

SUMMARY OF QUALIFICATIONS:

Performance driven in Finance with extensive experience in product and

billing, sales management, provisioning and sales. Experienced in building

relationships with internal and external customers to provide outstanding

results. Excellence in defining critical problem areas/weaknesses, gaining

buy-in to creative solutions, and improving processes for maximum

efficiency.

PROFESSIONAL EXPERIENCE:

Dun & Bradstreet 2006 to

Present

Billing Control & Compliance Analyst

Possess extensive experience and outstanding accomplishments within the

Finance Operations SOX compliance organization delivering customer service

excellence to drive revenue and overall bottom-line performance. Perform

detailed reviews/analysis of contracts to ensure that revenue is properly

recorded and documentation is in compliance with policy.

. Contract Management - Audit approximately 150 project billings for

proper documentation (i.e. Master Agreement, Statement of Work,

Contract and Amendments) and pertinent product details to ensure it

matches the billing and revenue recognition recorded per Sarbanes-

Oxley regulatory compliance. Maintains a high level of accuracy and

productivity rates month-over-month (Productivity Metrics 2010: Post

Close Reviews = 98.15%, Productivity Results = 169

. Reconciliation - Reconcile contract balances for discrepancies within

allotted time frame at the end of month. Responsible for researching

system issues (BOLT, BRS & OASIS) to determine corrective action and

follow-up if necessary.

. Assist with the preparation of financial reports, reconciliations and

logs for tracking purposes. Worked on the Fair Market Value, Cut-off

Testing and other miscellaneous projects while still maintaining high

productivity metrics.

AT&T TeleConference Services 1997 to 2006

Custom Complex Billing Services - Senior Associate

. Contract Management - Managed a high volume/highly visible position

that implemented over 1,000 plus new/re-filed custom deals annually

generating approximately an additional $5 million a year to an already

very successful business organization.

. Procedural Design & Execution - Created and implemented three new

processes (Shortfall, Left Turn, and Evergreen) related to reducing

the amount of contra revenue booked monthly to Teleconference services

and to be more in alignment with the rest of AT&T.

. Develop & Execute Billing Training - Designed billing training

material and trained the entire Teleconference sales force and sales

managers to ensure accurate communication regarding billing

requirements for Teleconference audio/video and data services to the

corporate client.

. Implement new Products & Offers - Responsible for implementation of

new offerings and products into the ATBS billing system. This

benefited the customer conferencing needs of new clients, retained

existing customer usage and increased minutes by 20%.

. Unbilled Message Investigation Unit (UMIU) - Identified and developed

processes for the investigation and removal of unbilled calls in MIU,

this would mitigate calls too old to bill. Engaged the Customer

Account Managers (CAMs) and Account Executives buy-in to bill as many

MIU calls as possible on a monthly basis. This generated an

additional $1 million annually to the organization that would

otherwise have been too old to bill.

. Fraud and Loss Prevention - Extensive expertise in fraud and loss

prevention. Engaged with Network Securities and Product management to

identify potential weakness and institute improved processes or

investigate new fraud rings and provide a new working solution.

. Guideline and Protocol Compliance - Partnered with Pricing and

Contract Management to ensure and support proper contract language,

Legal approval and Sarbanes-Oxley regulatory compliance.

AT&T Solutions 1995 to

1997

Proposal Editor

Promoted into position to participate on a five-member team that would

respond to Request For Proposals (RFP's). This team consisted of a

Proposal Manager, Technical Writer, Editor and a few members from the

Engagement Team. Developed a proposal process and designed intricate

templates to help shorten the RFP process. This process had been accepted

throughout the entire proposal teams. Coordinate and supervised every

aspect of the RFP until it was released to the account team to present to

the customer. Created and maintained the RFP/RFI library.

Designed & Implemented new templates. Edited Technical Documents.

Established & Managed RFP/RFI Library. Time Management on RFP process.

AT&T 1988 to

1995

Administrative Assistant

Provided administrative support using excellent organizational and

prioritizing skills by assuming responsibilities such as; prepare

correspondence and attractive graphics presentations, greeted and directed

customers and guests to meetings, ordered and maintained supplies and

sorted and distributed mail as appropriate.

Initiated and implemented a new filing Processed payments and assisted in the

system which allowed critical documents resolution of Corporate AMEX billing

to be retrieved quickly, cutting in problems.

half the amount of time spent searching

for documents.

Coordinate travel arrangements for the Excellent Analytical Skills.

entire Division as needed.

EDUCATION & CERTIFICATION:

Raritan Valley College - North Branch, NJ

Associates Degree in Applied Science of Business Management.

Katherine Gibbs Business School - Piscataway, NJ

Business Administration Certificate.

AWARDS:

Leading Legend Award honored in March, 2000. This prestigious award was

presented to the top 3% outstanding rated performers throughout the AT&T

Business Service organization.

Pat on the Back Award for proactively stepping up to the challenge of

resolving a customer pre-bill issue before bill pull so this did not become

a customer impacting.

Kudos awards - Received numerous Kudo awards for various Finance projects

i.e. Rolling out the new Canadian process and supporting the sales team

transition to the new process; Dedication and support to the Fair Market

Value Project and Cut-off testing through PWC; Roll out of the Order

Automation System throughout the Sales and Finance teams.

PC SKILLS:

(Microsoft Office ( Word ( Excel ( PowerPoint ( Nero ( Bolt Billing System

( Order Automation System ( Work Flow Tool ( ATBS Billing System (ATBS) (

On-line Customer Provisioning (OCP) ( Microsoft Mail ( Contract Management

Data Base.

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