Project Manager Customer Service
Resume:
******************@*****.***
Andrey Barabanchuk
Objective Education
Strayer University (Networking)
To pursue a career as an IT
Infor
department technician in an area
mation System, B.S
offering challenging
Minor: Bach. Degree in 2011
responsibilities and opportunities
towards the success of the
Employment Experience
company that will effectively use
my acquired experience.
A B F Tech – Richmond, VA
IT Tech, 1/2005 - Present
Qualifications Technical Support and Help Desk role within a thriving company,
Specializing in troubleshooting research and timely issue resolution
• More than five years of
with excellent communication skills.
experience in Technical support
Adopt in managing multiple tasks, unsupervised, in a fast paced
with proven success.
team oriented work environment.
• Ability to work creatively and
analytically in a problem- CONTINUING DEVELOPMENTAL SERVICES – Richmond, VA
solving environment. IT Tech, 6/2004 - 12/2002
• Experience in composing the Provided quality customer service, worked with a team of helpdesk
scope of work identifying technicians to assist clients via the telephone with resolving issues
products, specifications and involving Microsoft office suite products, networking and hardware
performance standards. problems. Worked closely with project manager in implementing
standard procedures to expedite customer support.
• Skilled in well-developed
communication skills enhance
my ability to quickly establish
Computer Skills
effective and persuasive rapport
1. Prior training/troubleshooting experience with the following:
with individuals of diverse
a. Windows 2000/XP/Vista operating systems on
backgrounds.
workstations
• Proven ability to work effectively b. Intranet/Internet management of TCP/IP networks
in both independent and team c. Enterprise Domains and Ethernet networks
situations. d. Microsoft Active Directory
• At ease in fast-paced work e. Microsoft Exchange Server 2003 & 2007
environments with changing f. PC’s, hubs, cabling, switches, and routers
responsibilities. 2. Excellent computer skills, including MS Office 2007.
3. Knowledge of firewalls, anti-virus products.
• Quick learner able to quickly
4. Proven ability to work with multiple projects & deadlines.
grasp new ideas, concepts,
5. Excellent organizational skills and attention to detail.
methods and technologies.
7. Strong interpersonal and communication skills.
• Energetic and self-motivated
8. General office procedures.
team player.
9. Professional Attitude of service to others.
Contact this candidate