Customer Service Manager

Michael J. Ardolino

Bartender

609-***-****

************@*****.***

Objective: Outgoing, energetic, bartender seeking employment in an upbeat

establishment where I can utilize my strong people skills and mixology

skills to my fullest potential.

Summary of Qualifications

. Immense ability to mix and serve beverages from a bar consisting of a

large variety of and brands of liquor, soda, beer, and wine.

. Great knowledge of the correct proportions and mixtures to use in

preparing beverages requested from patrons.

. Outstanding ability to provide top notch customer and personal

service.

. Strong ability to recognize intoxicated or unruly patrons and to

resolve the problem or seek assistance if needed.

. Remarkable ability to collect tabs in appropriate amounts and

reconcile them with the quantities and prices of items dispensed.

. Ability to quickly recognize impending shortages of supplies based on

the volume of business and insure their timely replacement.

Employment History:

Beach Bar Asbury Park, NJ

01/08-Present

Bartender

Busy College Bar catering to a mixed clientele of Rutgers

college students and local residents.

. Responsible for preparing all beverages and taking food orders.

. Responsible for opening and closing procedures, bar setup and

inventory.

. Served all types of drinks including mixed drinks, beer, and wine.

. Served a variety of types of food.

. Opened and closed food and drink tabs using a Micros Computer

System.

. Provided bills to customers and accepted the following forms of

payment: cash, credit card.

. Provided excellent customer service creating rapport with

customers.

A.E. S. Party Services Edison, NJ 01/08-

Present

Bartender

Private party service for banquets, weddings, corporate and private

parties, office parties and other events.

1. Responsibilities included bar setup, inventory, opening and closing

procedures.

2. Served all types of drinks including martinis, manhattans, basic

mixed drinks, soda drinks, beer and wine.

3. Provided top notch customer service to a mixed clientele from 50-

200 people.

Education:

Authentic Bartending School Edison, NJ

05/08

Rutgers University, B.A. Communications New Brunswick, NJ

05/02

Skills: MICROS POS Systems, Cash Registers, Computer Skills, etc.

References:

Joe Garofalo, Beach Bar, Manager, 732-***-****, email:**********@***.***

Hanna Blonder, A.E.S., Manager, 732-***-****

Richard Smithers, Instructor, Authentic Bartending School, 800-***-****

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