Engineer Customer Service

Robert Koense Jr.

732-***-****(h)

571-***-****(c)

************@*******.***

Objective: To be able to utilize my electronic and electro-mechanical expertise in a company

that fosters teamwork and creative thinking.

Experience:

Russelectric Inc.

May 2008- Apr 2009

Field Service Engineer, NY Metro

Maintain, troubleshoot, repair, inspect, modify, and install of Automatic Transfer Switches

and Power Control Systems.

Perform start-ups and system acceptance procedures on ATS’s and Power Control Systems

and associated equipment.

Other duties include technical support, customer support, scheduling of maintenance and

inventory control.

Scientific Research Corporation,

McMurdo Station, Antarctica

August 2006- Feb 2008

Electronics Technician III

Maintenance and installation of air traffic control and landing systems and air traffic

communications.

Maintenance of all weather systems in support of scientific expeditions and air safety.

JT Packard

July 2005- August 2006

Senior Field Service Engineer

Senior Field Service Engineer for the South Florida area.

Duties included installation, planning, start-up and maintenance of uninterruptable power

systems for data rooms, hospitals, industrial and commercial applications.

American Power Conversion

August 2003- May 2005

Senior Field Service Engineer

Senior Field Service Engineer for the South Eastern region of the U.S.

Duties included installation, planning, start-up and maintenance of APC emergency power

systems for data rooms, hospitals, industrial and commercial applications.

This also included the networking of all APC peripheral devices and the interfacing of APC

equipment with customer NOC’s or networks.

Responsible for over $20,000 in parts and assets.

Worked in hand in hand with Sales Engineering, Project Management and Inspectors

frequently addressing engineering and code issues.

Raytheon Technical Services Corp.

February 2001- March 2002

Electronics Technician III

Responsibilities at the Atlantic and Undersea Test and Evaluation Center (AUTEC) included

maintenance and modification and engineering of all electronics equipment used in support

of US Naval and Allied Naval test vessels on range.

This included communications, airborne tracking, surface tracking, satellite tracking and

underwater tracking equipment.

Maintained and repaired all land based and marine based radio communications equipment

located on Range Vessels, Range Users Vessels, and in the Range Support Operations.

Maintained and repaired all tracking and navigation equipment aboard range vessels.

Other responsibilities included preventative maintenance, scheduling maintenance,

monitoring of supply assets, part ordering and requisition, and supervising of others.

Automatic Switch Company

June 1999- February 2001

Field Service Engineer

Maintain, troubleshoot, repair, inspect, modify, and install Automatic Transfer Switches and

Power Control Systems.

Perform start-ups and system acceptance procedures on ATS’s and Power Control Systems

and associated equipment.

Other duties include technical support, customer support, scheduling of maintenance and

inventory control of more than $15,000 in parts inventory.

United States Air Force

May 1996- June 1999

Meteorological and Navigational Aides (METNAV) Technician

Maintain, troubleshoot, repair, replace, align, calibrate, inspect, upgrade and install

METNAV systems to meet USAF and Federal Aviation Administration (FAA) standards.

Responsible for the flyability and safe use of Air Traffic Control and Landing Systems.

Maintain all weather systems, to include over eighty pieces of both land based and tactical

gear to meet USAF standards.

Directly supported the Air Force Space and Weather Command and National Aeronautics

and Space Administration (NASA) with real time information provided by various types of

equipment.

Education: Keesler AFB, MS

USAF Technical Training - Electronics principles, component level repair, high reliability

soldering, and operation of test equipment.

Additional specialized training in the Meteorological and Navigations equipment career field.

USAF Career Development Course

Customer Service Representative Course

Quality Product Improvement Class

Supply Point Representative Class

Technical Order and Technical Manual Training

Skills:

Trouble-shooting and repair of RF equipment, AM/FM and across the full spectrum of

frequencies

Trouble-shooting and repair of analog and digital circuits

Trouble-shooting and repair of AC and DC circuits, power systems and power supplies

Trouble-shooting to board level

Programmable Logic Controls (PLC) exp.

Microsoft Word, MS Excel, Outlook, Power Point, Siebel and Lotus Notes experience as

well as other OEM specific data collection and programming tools.

Contact this candidate