Customer Service Administrative Assistant

Audrey Alo

310-***-**** Cell

**********@*****.***

EDUCATION

March 2010 to Present - University of Phoenix

Bachelors of Science, Human Services

Graduating 2013

January 2008 - Tax Preparation

Certificate

1998 - El Camino Community College

Vocal Music

April 1989 to August 1994 -- Bryan College of Court Reporting

General Studies

1978 to 1980 - Chemeketa Community College

General Studies, Welding

1969 - National Career Instutite

Key Punch Certificate

WORK HISTORY

02/2008 to 05/2008 -- Corporate Express, La Mirada, CA

Specialty Services Advisor

. Proven successful customer service experience in call center

environment taking customer orders and researching item availability,

backordering when warranted and providing estimated shipping date or

inability to fill the backorder and provide alternative substitute

item when available, track undelivered orders to resolution or

cancellation; research short delivery and/or incorrect pick items to

initiate credit for short delivery and returned items, and re-order.

. Communicated with peers and team leader for assistance when needed.

. Received favorable survey response in the first week of employment.

05/2005 to 12/2007 -- Cal Coast Companies, Gardena, CA

Administrative Assistant to Chief Financial Officer

. Property management assistance (17 tenants) taking telephone calls for

air conditioning/heating, electrical, water, gas, grounds and parking

lot maintenance issues and contacted appropriate vendor to fix the

problem. Invoiced monthly rental statements according to lease

including calculating late fees and lease adjustments, dispersed

monthly statements, collected rent, deposited rental payments.

. Retrieved and responded to Chief Financial Officer's voice mail

messages and email messages.

. Managed and scheduled travel and accommodations.

. Audited and prepared accounts payable for payment and posting, and

audited timecards bi-monthly for payroll.

. PacifiCare account manager.

. Maintained and ordered office supplies, and managed maintenance of

office equipment.

. Manage, create and expand accounts payable and A-Z files for 14+

business entities. Create spreadsheets and analysis for these business

entities to track communication and follow-up as required.

. Gathered, produced, collated and copied project books for prospective

investors.

01/2000 to 01/2005 -- Harbor-UCLA Medical Foundation, Inc., Torrance, CA

Senior Clerk Typist

. An integral member in creating and implementing protocol for providing

service to several off-site out-of-state electronic beam tomography

scanning centers to enable them to send their images to Harbor-UCLA

for radiological readings and producing medical reports to the

respective sites.

. Assumed medical transcription for all sites, including the Harbor-UCLA

EBT site.

. Prioritized readings upon receipt of images on CD, downloaded images

to the computer for radiologists to read on a daily basis.

. Invoiced all sites for radiological readings by Harbor-UCLA and

tracked payment of invoices.

. Assisted Harbor-UCLA EBT scanner with patient appointment scheduling

and other clerical duties, i.e. filing, creating new files.

. Follow-up physician requests for patient records.

. Provided database maintenance.

SKILLS

Administrative Skills: Type 85 WPM. 10-Key 14,000 keystrokes. Data Entry

16,000 keystrokes. Operation of office equipment:

copier, scanner, fax, label maker, postage,

transcription.

Computer Skills: MS Word, MS Excel, MS PowerPoint and MS Outlook

SALARY

$45,000 Annually

I am a dynamic clerical specialist possessing the capability of working

independently with very little direction and definitely a team player;

currently attending University of Phoenix for a Bachelor's in Science,

Human Services graduating in 2013. I have continued to volunteer

community service as a health educator and advocate for Pacific Islander's

in the health, education and socio-economic arena. Fulfilled requests to

speak and lecture at Los Angeles African American and Mexican American

Census 2010 at the California Endowment complex, Native Hawaiian Pacific

Islander Census 2010 at California State University at Dominguez Hills,

2009 Advancing Justice Conference in Los Angeles.

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