Technician Software

ROBERT L. CALL

** ******** ******.

Framingham, MA 01701

Cell: 508-***-****

********@****.***

EMPLOYMENT

MetroWest Center for Independent Living 2000 - Present

Computer Skills Trainer/Technician/System administrator:

Setting up schedules and classes using MSOutlook

Maintaining and monitoring all workstations, servers in data room, and

printers in the center

Online inventory of all assets

Refurbish used systems using the registered refurb Program with appropriate

software and hardware

St Patrick's Manor 2002 - 2005

IT Coordinator:

Monitoring 3 servers in full operation, software and hardware needs

including all backups, and network operation

Monitoring users to ensure connection to each server through networks as

needed

Day to day ongoing support to users as needed i.e. the resident health data

program, word, excel and internet usage

Online inventory of all assets

Framingham State College Framingham, MA 1995 - 1998

P.C. and Network Support Technician:

. Setup and support various types of p. c.' s and Macs for faculty, staff,

students, and computer labs

. Instruct users on proper use of their system and how to use their network

connection to host system and the internet.

. Upgrade systems, i.e., memory, hard drive, software and network

capabilities.

. Evaluate and test new P.C.'s and software upon arrival

St Andrews Church Wellesley, MA 1990 - 2010

Computer consultant (part-time)

Maintaining and monitoring the server for ACS, insure backups and updates

of AVG and Windows are being done in a timely fashion.

Ensuring the workstations are kept to date with AVG and Windows and their

files are backed up to and external source

Keefe Technical Vocational School Framingham, MA 1989 - 2006

Teacher of adult education on the following subjects:

. Computers for Beginners On P.C. in Windows 2000 and WXP

. Upgrade the PC

. Desktop and File Management, for Microsoft Office

. Setting up a home network

. Getting pictures from camera to system

Wellesley College Wellesley, MA 1990- 1995

Lead Operator:

. Implemented operational procedures for the administrative computer system

and print room

(. Supervise and train student interns in the computer and print rooms

(. Setup various types of P.C.'s throughout the college community

(. Provide user support with connection of their p.c.'s to the host

system

(. Scheduling of various duties for the Prime and DEC (VAX/VMS) systems

(. Setup classes, prepare curriculum and instruct users on various types

of P.C.'s, Macs and their components correctly

EDUCATION:

Computer Science (Mt IDA College) A.A.S.

Business Management (Mt IDA College) A.A.S.

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