Customer Service Years Experience

ZALMEN SHUCHAT

*** ***** ******, ********, ** ***13

917-***-****, Email: ********@*****.***

SUMMARY:

A + Certified Technician

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* + years experience in audio/visual installations with PowerPoint and movie

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presentations.

10 + years experience in computer customer service.

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12 + years experience in troubleshooting, and repairing PC’s, Macintosh and peripherals.

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10+ years training technical personnel.

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• Bachelor of Science Speech and Communications

• GPA: 3.69/4.0

EDUCATION:

Touro College Brooklyn, NY 2009

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• Microsoft Office 2003 2007, Windows 95 –Vista

COMPUTER SKILLS:

Mac OS 9.x.x – 10.5.x

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Web Browsers, Email

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Symantec Ghost Solution Suite, Partition Magic

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Norton & McAfee Anti Virus, Spybot S&D, Malwarebytes

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ZALMEN SHUCHAT

EXPERIENCE:

Computer Rent / Computer Care Services 1998–2010

Brooklyn, NY

Computer Technician

Resolved customer service technical issues using diagnostic tools to repair

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hardware and software conflicts.

Installed projectors and multiple large screen televisions for computers, and

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video presentations.

Used PowerPoint and movie presentations for business and entertainment events

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for groups of over 250 people.

Installed small and large venue audio systems, including wireless lavaliere and

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handheld microphones.

Configured internet routers.

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Setup Symantec Ghost Server System to upgrade rental inventory.

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Removed viruses, spyware, and adware using various software packages.

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Repaired notebooks and desktops, including hard drives and internal

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components.

Upgraded systems with RAM, hard drives, and wireless LAN cards.

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Trained and supervised personnel in hardware installations, setups, and repairs

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to be able to work independently.

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