Sales Customer Service

Carlo Guerrera

***D Fiddler Green Road . Stratford, CT 06614 . 203-***-**** .

*.********@*****.***

OBJECTIVE

To obtain a growth oriented sales career where I can utilize my strong

business acumen, sales success and leadership skills to contribute to a

company's bottom line.

PROFESSIONAL EXPERIENCE

2009 - Present New York Life Insurance Company, Southern CT General

Office: Stratford, CT

Agent, Stratford, CT

(2009 - Present)

. Responsible for creating, building and growing my own insurance and

financial service practice

. Primary focus is on building momentum via a high level of prospecting

and marketing activities in an effort to introduce myself to new

prospective clients

. Conduct thorough fact finding meetings to uncover clients true needs

and support those needs with relevant solutions

. Maintain regular contact with clients to uncover new potential sources

of business and referrals

. Focus on maintaining a high level of phone activity throughout the

week when not at a scheduled event or client meeting

. Created business relationships with attorneys, accountants, and estate

planners to act as a center of influence and source of referrals for

my growing business

2002 - 2009 Environmental Data Resources (EDR), Headquarters: Milford, CT

Upper Midwest Regional Sales Manager, Milford, CT

(2008 - 2009)

. Outside sales position covering Chicago market and surrounding states

(IL, WI, & MN)

. Averaged 20 meetings on weeklong sales trip and conducted 15 WebEx

meetings within Environmental Consulting market per month

. Organized industry news events and networking forums for existing and

prospective clients

. Coordinated the sale and delivery of environmental data services for

numerous acquisitions and divestitures

National Account Specialist, Milford, CT

(2007 - 2008)

. Inside sales position focused on Environmental Consulting vertical

market

. Part of a team that handled the company's largest accounts

. Responsible for companies that contributed more than 50% of annual

revenue to EDR

. Maintaining customer relations and aggressively growing revenue by

up/cross selling multiple products

. Participated in focused sales trips to regions of country where

competition was high and met with non users

Sales Advisor, Milford, CT

(2006 - 2007)

. Responsible for interviewing potential new candidates for entry level

Account Executive positions

. Rewrote and implemented employee training program for all new sales

hires across three vertical markets (Environmental, Commercial

Lending, and Corporate)

. Trained all new employees for 60-day period on products, the market

they would be working in, and sales techniques prior to putting them

on the phones and in front of clients

. Sat with and listened to existing Account Executives and offered sales

advice and sales strategies

. Pulled company sales figures and metrics for monthly sales meetings

for Account Executives

. Acted as liaison between senior management and other departments

within the company to bring messages to Account Executives

Southern California and Southwestern Regional Sales Manager, Redondo Beach,

CA (2003 - 2006)

. Outside sales position covering large geographic territory in

companies biggest market (Los Angeles, AZ, NV)

. Averaged 40-50 face to face meetings per month across three functional

markets (Environmental, Commercial Lending, and Corporate)

. Duties included managing a team of Account Executives within my

territory to help grow revenue

. Visited and exhibited at industry related trade shows and networking

events within territory

Senior Account Executive, Southport, CT

(2003 - 2003)

. Organized interviews for prospective Account Executives and assisted

in hiring process

. Coordinated with other Senior Account Executives to manage team of 30+

Account Executives

. Inside sales and general customer service and account maintenance

Account Executive, Southport, CT

(2002 - 2003)

. Educated clients regarding new products and services using phone

contact, email, and direct mail

. Actively prospected Lending Institutions, Corporations, Attorneys, and

Engineers for new business

SALES TRAINING

Professional Selling Skills (PSS), Achieve Global, Stamford, CT

Time Management for Salespeople, Achieve Global, Stamford, CT

EDUCATION

Northeastern University (1996-1998)

Boston, MA

Wentworth University (1998-1999)

Boston, MA

REFERENCES

Available upon request

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