Sales Technician

**** ********* ******, ************, **, *****(Home 740-***-**** Cell

740-***-****(*********@*********.***

James R. Reeves

Qualifications

. Leader.

. Able to communicate effectively and intelligently with technical and

non-technical users.

. Very fast learner.

. Quick and steady under pressure.

. Ability to multi-task.

. Excellent team attitude.

-MS Windows 3.x/9x/NT/2000/ME/XP/Vista

-MS Office 4.0/95/97/2000/XP/2003/2007

-MS Server NT/2000

-Novell Netware 2.2/3.x/4.0

-Active Directory

-Lotus Notes 5.0 support

-Network print server support

-LAN/WAN support

-Remote Access

-Remote Assistance

-Trend Micro Antivirus

-MacAfee Antivirus

-Norton Antivirus

-Norton Utilities

-Symantec Ghost 7.x/8.x

-TCP/IP (DHCP, DNS)

-WinZip

-WinFax

-Booklog POS System

-Internet Explorer 6/7

-Mozilla Firefox

-Netscape

-Various Desktop and Laptop systems (HP, Compaq, IBM, Lenovo, Gateway,

Dell, MAC)

Experience

8/2001 - Present Community College of Allegheny Pittsburgh, Pa

College

Hardware/Software Technician

Provide 2nd and 3rd level support for all computer classrooms,

faculty, and staff.

Primary support technician for various departments including

Presidents Office, Bookstore, Automotive, Academic Deans, Court

Reporting.

Designed and implemented standards for all desktop and laptop PC's and

created software images used as standard software loads across all

campuses using Symantec Ghost.

Plan and implement yearly computer rollout consisting of an average of

800-1000 systems.

Planned and implemented new computer rollout for all campus

Bookstores.

Managed LAN upgrade on our Allegheny Campus and West Hills Center.

Lead Technician at Allegheny Campus and go to troubleshooter for all

technicians system wide.

Organized surplus computers for disposal and or resale.

Perform Assistant Director duties on campus.

Designed, implemented and conducted various in-house training sessions

for all technicians across all campuses (Windows 2000, Image Cast,

Symantec Ghost, Network Security).

Worked in conjunction with the White House Communications Agency to

coordinate and setup the venue for President George W. Bush and First

Lady Laura Bush's visit to Pittsburgh at C.C.A.C. on March 7, 2005

10/1998 - 8/2001 FedEx Services Coraopolis, Pa

Developer

Installed software and hardware on network workstations. Supported

various departments with expansion plans for PC growth and software

needs. Departments supported include Marketing, Inside Sales, Field

Sales, Communications, and National Accounts. Involved in an

emergency expansion and upgrade of 88 Dell Latitude laptops for Field

Sales. Planned and executed Palm Pilot upgrades for National Accounts

Executives and Field Sales Vice Presidents.

Troubleshoot user software and hardware problems, Provided 2nd and 3rd

level helpdesk support for departmental and individual problems with

systems and software. Solved Novell and Windows Domain printing

problems and issues.

Special Projects - Project Workflow, Network Security Team. Project

Workflow is an in-house written application working in conjunction

with Microsoft Excel 97 and Lotus Notes. The Network Security Team

consisted of a few individuals from the PC Support department lead by

a Network Engineer. Our goal was the securing of all Novell NetWare

3.12 servers and the Windows 4.0 domain. We determined the access for

the current users and planned for special exceptions. Created group

rights and templates for new user creations within departments.

10/1997 - 10/1998 Sarcom Pittsburgh, Pa

Helpdesk Technician (Contract position at Weirton Steel Corp.)

Contracted to Weirton Steel Corporation in Weirton, WV to provide

helpdesk support to Weirton Steel employees.

Supplied 1st level support to users for PC and network problems using

Expert Advisor to track help tickets. 90% of help tickets were

resolved at the help desk with 10% forwarding to 2nd and 3rd level

support.

Troubleshoot various software and hardware issues. Walked clients

through network, software, and hardware diagnostics. Solved problems

with Microsoft Office 97, Lotus Notes, Netscape 4.0, and various

in-house applications.

3/1997 - 9/1997 Bank One Toronto, Oh

PC Technician

Maintained a 250 Node Microsoft NT 4.0 Network.

Created and Maintained User Accounts

Troubleshoot and repair software and hardware problems.

Implemented check image data entry system for Data Key Entry

Department

12/1995 - 2/1997 Jefferson Community College Steubenville, Oh

PC Analyst

Supported a Novell Netware 3.12 Server and 300 node PC network.

Planned and implemented installations of various software and

hardware.

Supported and Troubleshoot all PC software, and hardware problems

11/1993 - 6/1995 O/E Systems Troy, Mi

Integration Technician

Installed hardware, software, configured, and tested PC's and printers

per customer specifications.

Systems configured for customers: Dell, Compaq, Gateway, IBM,

Macintosh.

Special Projects - Super Kmart POS System, Super Kmart Grocery System

References

References are available on request.

Contact this candidate