Customer Service Administrative Assistant

Linda Childers

**** ******* ******** *****

Jacksonville, FL 32223

Phone: 904-***-****

Cell: 904-***-****

***********@***.***

Experience

November 2007- Present

Administrative Assistant Academic Affairs

The Art Institute of Jacksonville

Maintain and manage Calendar and appointments for the Dean

Assist 47 Faculty

Maintain calendar for all Department Chairs

Run, print and distribute Student Audit, unofficial transcripts, grades, update students

addresses in Cars

Enter Transfer Credits into Cars and Maintain Transfer Credits spreadsheet

Create and distribute student scheduling grids and enter student schedules

Assist Registrar with entry of new classes for new programs

Acquire all syllabi’s from instructors digitally, print and place in binders

Proctor Accuplacer and MAPP Test

Assist front desk with Open Houses

Order food for Open Houses and Senior Days

Proctor make up exams for instructors

Return student’s exams to students

Manage room calendars

Post room rosters for all classes

Minutes of Meetings

June 2003 – March 2007

Office Manager / Branch Liaison / GSMS Sales Support

PSS World Shared Services

Supervised 3 administrative staff members

Entered electronic invoices and distribution purchase orders for all branches in JDE

Responsible for all potential new hires, and training of new administrative staff

Initiated background check, drug screen, paperwork, and orientation for new employees

Incoming calls from Reps, Directors, Sales Managers, and Customer Service Agents

Checked on stock request, entered orders in JDE System

July 2000 – February 2003

Pricing Coordinator / Web Order Admin

Baker Distributing

Responsible for customer level pricing for 102 Service Centers, 7 Zone Managers

Handled special price quotes, and responsible for Web Order Entry Customers

Conducted training for Disney’s pricing thru E-Commerce

Maintained Customer list with ID’s and passwords in excel

Trained customers on Web Order Entry in person and by phone

Prepared Vendor Analysis, and ran Vendor Rebate reports, monthly and distributed

Instructed sales and counter staff on how to run and enter Customer Price Sheets

Created PowerPoint presentations and created the GrandAire pricing book given to

customer

May 1997 – March 2000

Project Coordinator / Administrative Assistant

Alltel Communications / Caraway Communications

Developed and maintained Master File System for entire Southern Market

Maintained Access database for all changes and new leases

Handled all Administrative duties for entire department

Closed out Master File System, and updated/organized continually changing information

Responsible for field coordination, tracking reports, and handled special projects

Various office responsibilities including new hires, Employee ID's and parking passes

Downloaded payroll to corporate office

August 1981 – July 1992

Accounting Manager

Uniway of Tampa, Inc

Accounting Manager for 2 locations

Responsible for Payroll, Payroll Taxes, and Coding Checks

Performed all AP/AR functions, and made deposits

Responsible for all HR functions

Education

Sue Bennett, 2 years completed London, KY

Eastern Kentucky University, 1 year completed Richmond, KY

Skills

Proficient in Microsoft Office including Word, PowerPoint, Excel, Publisher and Outlook, also

JDEdwards, AS 400, Cars and ACT

Awards

Accounting Award for having less than 5 mistakes on my coded checks for the

physical year

Employee of the year award.

Stoker Award for keeping the company running smoothly.

Pushing the envelope for my customer service skills working with 35+ branches.

Pushing Envelope for initiating the Credit Memo process.

Bravo awards from Business Sales Support and Customer Service for being Easy To Do

Business with.

Excellence Award

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