Customer Service Manager

Location:

Posted:

July 11, 2010

Brian Keeler

Worcester, MA ****4

PROFILE: Professional with 20 years experience in both web and sheetfed printing.

PROFESSIONAL EXPERIENCE:

****-*****nt Sheetfed Estimator/Job Planner - Saltus Press, Worcester, MA

Responsible for figuring all job costs and sell prices for all sheetfed products using the

Logic estimating system. Duties include figuring the most cost effective layout, and

gathering all outside pricing (bindery services, special packaging, trucking, peripheral

pieces, etc.). I work very closely with all departments and outside vendors to reduce job

costs and provide best pricing for our clients. Also responsible for approving all outside

service purchase orders, and producing accurate and detailed quote letters to be delivered

to the client.

2000-2006 Account Manager, Quebecor World RPC, Taunton, MA (formerly Retail Printing Corp.)

Responsible for creating and maintaining customer print schedules for several national

retail accounts, which included Home Depot, Staples, Lowe’s, Comp USA and A&P

Supermarkets. Those accounts produced over $100 million in sales for the company. I

was the direct liaison between the customer and the plant. I also worked closely with the

corporate sales staff, and was responsible for all of the invoicing to the customer. If color

approvals were needed I would work with press operators to achieve a match to customer

supplied proofs.

1994-2000 Assistant Prepress Manager, Retail Printing Corp., Taunton, MA

Responsible for directing the prepress workflow for a customer base with sales of over

$100 million. I was responsible for managing and scheduling a staff of 20 employees,

focusing on the quality control of all plates that went to press. I was also responsible for

maintenance on all prepress equipment.

1989-1993 Prepress Supervisor, Bay State Web, Worcester, MA

Duties included scheduling and coordinating production, stripping film and burning

plates, taking corrections from customers, and checking printed material for accuracy and

quality.

EDUCATION

1984-1988 High School Diploma, Westborough High School

Certificate of Proficiency in Commercial Art, Worcester Technical Institute

1998 Certified Prinergy Operator, Creo Training Center, Chicago, IL

2003 Completed the All-Star Customer Service Training Program, Lake Forrest Graduate School of

Management, Lake Forrest, IL