Abdel Kayed

**** *. *******( Hickory Hills, iL ( 773-***-****( abmd59@r.postjobfree.com

Objective: Targeting A Challenging position as a Security Officer

Security Officer Skills

. Resolve disruptions/conflict

. Provide security to ensure the safety of Visitors, and Staff

. Provide excellent Customer Service

. Ensure employees are following store policies and regulations

. Detain individual until law enforcement arrive

. Will perform scheduled surveillance rounds of the facilities to

identify potential unlawful activity

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COMPUTER REPAIR SKILLS

. Offering a strong academic background as Senior Computer Service

Technician; combined with excellent hands on experience as a

Computer Service Technician.

. Consistently recognized for technical troubleshooting skills

used to rapidly and cost-effectively resolve challenging

technical issues.

. Quickly learn and master new technology; equally successful in

both team and self-directed settings; and proficient in a range

of computer systems, languages, tools and testing methodologies,

Participated in on-site training sessions.

. installed, repaired, maintained, and upgraded desktop and

notebook computers.

. Performed maintenance on printers, scanners.

. Published a monthly newsletter providing helpful on-site tips

for remote PC techs.

. Comfortable leading large teams and have a minimum of 5-10 years

of senior retail electronics experience, preferably in a mult-

store environment .

. EBay sales person.

Education

Moraine Valley, 9000 W. College Parkway, Palos Hills, IL 60465, 2011-

Currrently, Computer Science

Daley College, 7500 South Pulaski, Rd. Ford City, Il. 60652, 1994-1995,

Major: Computer Science

Ownes Community College, P.O. Box 10,000 Toledo, Ohio 43699-1947, 1998-

2000, Networking

Technology Summary

Systems: Windows 95, 98,NT/2000/XP/VISTA, Windows7, 2003, 2008 Servers

Databases Comp TIA: A+, Network+

:

Languages XHTML, HTML, CSS. CT, CTT. JAVA, OFFICE

:

Software: MSOFFICE SUITE, WordPerfect,

IT Experience

. Handled technical troubleshooting within an enterprise environment,

including system crashes, slow-downs and data recoveries.

. Engaged and tracked Priority 1 issues, with responsibility for the

timely documentation, escalation (if appropriate), resolution and

closure of trouble tickets.

. Researched and developed knowledge-base articles for Exceeded issue-

resolution targets and achieved

exemplary customer satisfaction scores, consistently scoring between

95%-100% on all calls (outperforming

average of 90%). Handled 30+ technical/mission-critical calls daily

and consistently met high service standards.

. Sold Electronics leading large teams and have a minimum of 5-10 years

of senior retail store experience, preferably in a mult-store

environment.

Abdel Kayed

7934 W. 89Place( Hickory Hills, iL ( 773-***-****( abmd59@r.postjobfree.com

pg 2

WORK EXPERIENCE

DELTA LIQUIDATION, 9831 SOUTH 78TH AVE., STE D, HICKORY HILLS, IL 60457,

708-***-****, 200*-**-****

Bargain World, (Owned & operated) 1110 West Sylvania Ave., Toledo, Ohio

43612, 419-***-****, 1997-2004

US Liquidation, 5012 West 123rd Street, Alsip, Il, 60608, 708-***-****,

1995-1997

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CERTIFICATIONS

. Security Training Center Inc.

. Microsoft Certified Professional

. CompTIA+ Certified

Abdel Kayed

7934 W. 89Place( Hickory Hills, iL ( 773-***-****( abmd59@r.postjobfree.com

REFERENCES

Zeyad Ajjory 9831 S 78th Ave Apt D Hickory Hills,Il 60457 708-***-****

Ameed Alyian 8925 So Oketo Ave Bridgeview, Il 60455 708-***-****

Al Kayed 5012 W 123rd Rd Alsip, Il 60803 312-

450-2575

Contact this candidate