Customer Service Representative

Professional with over fourteen years of experience in the finance and

operations department. Functions with a track record contributing to the

achievement of departmental goals using proven business, interpersonal and

technical skills. Areas of experience and expertise include:

Financial Statement Prep Financial Statement Analysis

Payroll Processing Cash

Management

Budget Preparation & Analysis Inter-Company Accounting

EXPERIENCE:

MV Transportation - Brooklyn, NY

07/2008 - Present

Accountant

Managed Payroll department for over 500 weekly paid employees

Preparation of monthly Financial Statements

Prepared budget reports, by departments, for managers to analyze expenses

Manage and Oversee all divisional spending

Answer Exact Communications - New Rochelle, NY 11/2002 - 07/2008

Call center Director

Maintain five call centers that consist of over 700 employees

Create departmental budget

plans for analysis and endorsement from senior management Create,

maintain, and enforce call center policies

Analyze weekly and monthly reports in order to improve performance

Offer weekly feedback to subordinates and senior management

Cablevision - Yonkers, NY 07/2001-

11/2002

Customer Service Supervisor

Delegate workload and supervised a team of ten to twelve customer service

representatives

Assisted with development of department's budget

Forecasted call volume to anticipate staff requirements

Monitored customer service representative to ensure quality service

Assisted customers in escalated situations

Bank One - Uniondale, NY 04/1995-

10/2000

Customer Service Manager

Hired new employees to meet staff requirements

Lead and coordinate all customer care activities within the department

Mentor and guide three project supervisors

Created and maintain a master departmental operation calendar

Coordinate quarterly product training activities

EDUCATION:

Queens College Bachelor of Science, Accounting,

Curriculum fulfills requirement to sit for CPA examination

COMPUTER SKILLS:

Excel, Word, Power Point, Quicken

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