Manager Supply Chain

APRIL M. YOUNG

*** **** ** ~ Bastrop, Texas ***02

512-***-**** ***********@*******.***

QUALIFICATIONS

Accomplished and dedicated Supply Chain and Logistics mid-management

professional with a proven track record of achieving consistent and

dynamic results impacting a company's bottom-line growth and success.

Results-oriented leader with a strong background in Retail,

Telecommunications, High-Tech, Operations and Financial Management, able

to develop and implement highly strategic and sophisticated solutions to

meet very specific client needs. Analytical thinker with extensive

experience and highly developed abilities in Project Management, P&L,

Budgeting/Forecasting, Issue Resolution, ISO & Lean Implementation, Start-

up Launches, Quality & Inventory Control, and Personnel Management.

Strong communicator able to build cohesive and productive working

relationships with people at all corporate levels.

PROFESSIONAL EXPERIENCE

NAL SYNCREON 2007-Present

Sr. Customer Solutions Manager

. Increased utilization of all services and programs by managing retail and

telecommunications accounts effectively as well as setting business

targets and objectives.

. Supervised the warehouse and entire program coordinator staff.

. Exceeded or met established metrics consistently; ensured that client

profitability, planned earnings, and business expansion were achieved.

. Cultivated relationships with key decision-makers at different levels of

the client chain.

. Launched key quality process improvements and documentation in support of

ISO initiatives.

. Optimized rates and service packages through effective negotiation with

transportation carriers.

NETSPEND 2007

Inventory & Logistics Coordinator

. Managed the entire supply chain which included ensuring that more than 25

million prepaid debit cards were shipped on time and inventory was

maintained adequately.

. Oversaw the 3rd party warehouse including inventory, shipments, and

securing receipts.

. Negotiated with transportation carriers through daily interaction and

evaluated performance through quarterly reviews.

. Facilitated better communication channels between new partner launches

and production regarding inventory requirements.

MENLO WORLDWIDE 2004-2006

Logistics Manager

. Managed a total of more than 140 exempt and hourly personnel for 3 major

clients while providing all necessary support for each; implemented a

site start-up and all processes and procedures for a major information

technology/computer company.

. Oversaw all finance and operations aspects of the company including the

annual budget, I&E statement, A/P, and weekly & quarterly operational

reviews.

. Maximized contract profitability and ensured customer satisfaction

through operational controls.

APRIL M. YOUNG

Page Two

PROFESSIONAL EXPERIENCE

(Continued)

MENLO WORLDWIDE (cont.)

Logistics Manager (cont.)

. Designed solutions to address quality concerns in collaboration with

client representatives, internal business teams, and external vendors.

. Tracked operational metrics utilizing customer expectations and key

performance indicators.

. Ensured timely fulfillment of all customer orders through the development

and execution of specific completion strategies; managed all Lean

Implementation responsibilities.

. Spearheaded the preparation and implementation of ISO9001: 2000 audit and

certification.

UPS SUPPLY CHAIN SOLUTIONS

2000-2004

Account Manager

. Directed all daily operational functions, supply procurement of the

production line, and order fulfillment including receipt, packing,

shipping, tracking, and customer support.

. Generated $2 million in annual revenues through the management of

warehouse, distribution, and transportation for 5 major clients; managed

2 supervisors and 51 hourly associates.

. Spearheaded all improvement initiatives from review to evaluation to

implementation based on best practice standards for the supply chain;

aided in the infrastructure layout for the warehouse.

. Managed all financial aspects which included Profit & Loss statements,

budgeting, forecasts, and annual business plans.

. Raised profit margins by 12% through improving overall operational

productivity.

. Improved customer relations by effectively managing quality of service

and performance.

. Trained all core personnel, assigned job responsibilities, and created

job descriptions.

AIR TIGER EXPRESS COMPANIES, INC.

1999-2000

Account Manager

. Facilitated both import and export shipments on a domestic and

international scale through successful negotiating of rates and terms

with airlines, steamship lines, and trucking companies.

. Drove new business growth through effective cold calling and prospecting.

. Presented and organized sales demonstrations and proposals.

. Cultivated key business relationships with new and current customers and

manufacturers.

. Advised clients regarding international import and export issues.

EDUCATION

UNIVERSITY OF PHOENIX

Master of Business Administration, 2001

Global Management concentration

TEXAS CHRISTIAN UNIVERSITY

Bachelor of Arts, 1998

International Communications major

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