Customer Service Manager
Resume:
Sharanda Williamson
West Deptford, N.J.08096
********@*****.***
http://jonesinternational.confidentialresume.com/SharandaWilliamsonMBA/
Attn: Human Resources/Personnel
Dear Sir or Madam:
I am interested in obtaining a challenging position that will enable me utilize the knowledge,
communication skills and management abilities that I have developed as a result of my academic and
professional experiences. I am in pursuit of a higher level of responsibilities as well as accountability. I
am detail oriented and able to multi-task in addition to prioritizing tasks. I have a strong work ethic and
enjoy learning new ideas, concepts and techniques. I am responsible and able to work as part of a team or
alone and unsupervised. I have the ability to maintain structure in a dynamic environment. I also have
strong leadership abilities and interpersonal skills which enable me to establish strong, trusting
relationships with people while maintaining a professional attitude and boundaries. Provided the
opportunity, I will use my knowledge, skills and ability to ensure that your institution continues to
experience growth while adhering to its mission.
My professional experience has allowed me to develop strong organizational and customer services skills,
as these skills are necessary in order to interact with individuals in public and private settings. These
skills coupled with business management training have also prepared me to be customer oriented while
implementing company mission and strategy. I believe my education and experiences have primed me to
be an optimal health care professional. I have included my resume for your review.
I look forward to an opportunity to discuss my qualifications fully in an interview. I can be reached at
856-***-****. Thank you for your consideration.
Respectfully,
Sharanda Williamson
Sharanda Williamson
856-***-**** 701 West Red Bank Ave. West Deptford, N.J. 08096 ********@*****.***
A highly competent and dedicated health care professional with superior customer service skills seeks to make a lateral
change in career paths by leveraging finely honed interpersonal skills to successfully meet productivity objectives. I
am highly enthusiastic about this career goal and eager to proactively engage in long-term success in the health care
industry by promoting company strategies while delivering superior services.
Education
Jones International University
MBA, Health Care Management, February, 2010 G.P.A. 3.92
Related Courses
Managing the Health Care Professional Making Ethical Management Decisions
Managing High Performance Teams Economics and Competitive Strategies
Marketing Management Strategic Management
Bloomfield College
Bachelor of Arts, Psychology, 2003 G.P.A. 3.06
Key Strengths
• • •
Budget Management Cross Functional Teams Goal Planning
• • •
Expense Reporting Financial Education Leadership Abilities
• • •
Customer Relations Bookkeeping Program Coordination
• • •
Calendar Scheduling Policy Development Case Management
Core Competencies
Planning and managing budgets while acting as liaison between staff and consumers.
Acting as advocate and liaison between company, consumers, families and outside agencies.
Preparing monthly expenditure reports for the accounting department.
Maintaining accurate files, findings and documentation according to JCAHO regulations.
Adhering to all company policies and procedures.
Mentoring team behaviors to maximize performance in others.
Allocating resources, monitoring budgets and taking the necessary actions to stay within the budget.
Professional Profile
2/05- 3/10 Drenk Behavioral Health Hainesport, NJ
Representative Payee/Case Manager, Supportive Housing Program. SPMI
9/04-11/04 Project Live INC. Newark, NJ
Residential Counselor/Case Manager, MICA
10/03-7/04 Covenant House, NJ Newark, NJ
Resident Advisor/Youth Counselor
.
6/98 – 9/01 New Community Extended Care Newark, N.J.
Certified Nursing Assistant
Technical Skills
Microsoft Office Suite; Excel, Outlook, Word, Power Point, email, faxing, copying and scanning documents.
Contact this candidate