Customer Service High School

Wilder Erazo

**** ** ***** *****. *****, FL ***** 786-***-****

**************@*****.***

CUSTOMER SERVICE AGENT

OBJECTIVE

Instill a shared, enthusiastic commitment to customer service as a leader.

Looking to obtain a challenging position where I can further develop my

skills while helping others.

EMPLOYMENT HISTORY

LCI

100 N. Biscayne Blvd. Suite 500 Miami, Florida 33132

FIT Agent

Doral FL

. Book Hotel, car rental reservations for various corporate clients.

. Use Juniper and other on-line search engines to process tickets.

. Create bundled packages that are unique to Travel by Numbers.

. Respond to customer service requests and assist travelers as needed.

. Booked travel on the world's highest rated luxury cruise line.

. Provide corporate booking services to company sales groups.

. Work with a partner travel agency booking first-class Hotel

Reservations.

. Confirmed bookings and notified clients of luggage limits, insurance,

medical, passport, visa

and currency requirements.

. Issued tickets for travel, accommodation vouchers and all relevant

documentation.

Florida Discount Vacuums

12760 Sw 88th st Miami, Florida 33186

Sales Associate

Miami FL

. Responsibilities as an export import manager include dealing with the

already existing accounts and calls from Central America and South America

Countries.

. Process and execute authorizations, substitutions, orders, replacements, credit memos etc . Interact with the U.S .Central and South American

customers and dealers through fax, verbal or written communication to

provide the information about the delivery and product to be delivered.

. Handle the queries and issues of the customers and resolve them very

effectively .

Delta Airlines

77 Comair Blvd. Erlanger, KY 41018

Customer Service Agent

Miami Intl Airport

. Terminal and protect it against weather, loss, theft and damage

Transferred customers baggage,

cargo US Mail from aircraft to aircraft and/or passengers.

. Operate and drive motorized equipment such as belt loaders, air start

units, lift trucks, tugs,

bag carts, lavatory carts and de-icing units.

. Work in the vicinity of and between the airport passenger terminals, and

airfreight facilities.

. Work outdoors in all types of weather conditions, around loud aircraft

and machinery

. Devised schedules enabling planes to be serviced simultaneously.

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Spirit Airlines

2800 Executive Way Miramar, FL 33025-6542

Customer Service Agent

FT Lauderdale, FL

. Provide information, reservations and ticketing services to customers

at Company ticket and

gate counters.

. Examine passenger ticket or pass to direct passenger to specified area

for loading.

. Plan route and compute ticket cost, using schedules, rate books, and

computer.

. Read coded data on tickets to ensure destination, mark tickets, and

assign boarding pass.

. Assist passengers requiring special assistance to board or depart

conveyance.

. Announce arrival and departure information, while using public-address

system announce

. Check baggage and direct passenger to designated location for loading.

Skills

. Well-organized and highly efficient working in a multi-tasking dynamic

1. Environment. Handle issues in the best interest of both customer and

company.

. Excellent oral and written communications skills and Great telephone

Skills.

. Exceptional ability to locate, collect, and organizes information.

. Accustomed to working in fast-paced environments with the ability to

think quickly and successfully handle difficult clients.

EDUCATION

Washington State Community College -Marietta, OH 45750

Associates Degree

Warren High School -Vincent OH

August 1998 - May 2002

Graduated from high school with a 3.3 GPA

Bilingual in Spanish and English.

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