Customer Service Management
Resume:
Sharedale Skeins
Southlake, TX 76092
Summary
High energy, motivated, and self-directed human resource professional with
a broad range of experience in corporate and agency recruiting and
staffing, mortgage, project management, IT, marketing, sales, business
development, and customer service. Highlights include:
Over 15 years proven agency and corporate full life cycle recruiting
experience focused primarily in the areas of critical hard to find
candidates, retention, strategies staff argumentation, and nationwide
projects
. Account Manager 6 years experience managed assigned national
accounts exceeded and met specific revenue objectives 3-6 new
Customers a quarter
. Customer Service & Negotiator Specialist 6 years experience
developed referral program for sales leads, processing up to 20%
additional order in the 4th and 1st quarters implemented
. Talent Acquisition Specialist 3 years experience processed pre-and
post-hire process. Knowledgeable of commonly-used concepts,
practices, and procedures within the recruitment and employment
function. Area of expertise Interviewing Logistics, Community
Counseling, Posts positions to major and niche job
boards, Candidate Offer Process Management, and On-Boarding Process
Management
. HR professional to supported multiple locations and 50 + business
partners
. Managed Nationwide team of 30 Desktop Technicians, Project
Managers, Network Engineers
. Managed & Trained 120 Recruiters with a budget $500,000.00 Fortune
500 company.
. Extensive knowledge of EEO, ADA FIMLA and other employment laws
. Strong verbal and written communication skills with an emphasis on
tact and diplomacy
. Proficient PC in MS office, including Word and Excel
. Proficient with recruiting ATS, People soft, Taleo, erecruitment,
BrassRing, Chimes, iGreenTree, PC Recruiter and Lotus Notes
HumCap Broadview Security September
2009-Present
Broadview Security the next generation for Brink's Home Security. Corporate
Recruiter-staffing activities for non-exempt/exempt positions for the
National Support Center and National Customer Contact Center.
. Opened and posted all job requisitions within Applicant Tracking
System "ATS" both internally, externally and with agencies as needed
. Reviewed and screened all applications and resumes for open positions
in ATS
. Scheduled and conducted applicant interviews to confirm information
such as work experience, education, training, occupational and
motivational interest
. Sourced applicants through resume mining and net-working
. Attended and/or hosted career/job fairs both onsite and offsite
. Administered pre-employment behavioral and/or skills based assessments
. Prepare offer letters and extend employment offers to applicants
. Performed miscellaneous duties and special projects as directed by
management
Workway First American HR Recruiter April 2008-
May 2009
The First American Family of Companies, many of which command leading
market share positions in their respective industries, operate within five
primary business segments, including: Title Insurance and Services,
Specialty Insurance, Mortgage Information, Property Information, and Risk
Mitigation and Business Solutions.
Call Center, Loss Mitigation IT, Researchers, Underwriters, and REO
business unit within
. Acted as a strategic business partner by providing guidance to
management and employees in the interpretation of company policies,
procedures, and programs. Assures employee relations support for a
variety of employee needs and business requirements for multiple
business units and locations.
? Partnered with management in planning, development, implementation
and evaluation of HR activities and solutions. Provides expert advice
to management on a wide range of human resources issues.
? Established comprehensive compensation approaches and strategies
that can be communicated effectively to the business segments.
? Managed and participated in the recruiting efforts of hiring high
performance candidates
Workway CountryWide Bank of America- SR Recruiter June 2007 -
March 2008
. Sourced and recruited Full Spectrum Lending qualified candidates
through the most efficient and cost-effective Recruiting methods
. Screened and interviewed applicants in person or via telecom
. Consulted with Managers, understanding necessary skills and
participating in the final candidate-selection process
. New Hire Orientation, Benefits Trainer-Coordinated Advertisements and
Special Events
. Running skill searches to retrieve suitable candidates on the Internet
and Restrac
Kelly Services National Staffing Firm -Account Manager
September 2006 - July 2007
Responsible for selling IT staffing solutions to prospective clients within
the local TX market
. Supported Kelly's continued aggressive growth and increasing customer
demand, for Technology by qualifying top candidates in 24 hour turn
around
. Identified new business opportunities and works with company
management, business development, marketing and operations support
groups to prioritize those opportunities and integrate them into the
account plan.
. Professional Services Business development activities include:
sourcing, qualifying clients, identifying potential decision makers,
establishing contact relationships, marketing candidates, identifying
cross-selling opportunities, and conducting client visits
. Developed an understanding of division needs and profile ideal
candidates to improve hiring success
Dell Computer Corporation
August 2006- November 2006
Sr. Recruiter Technical & Finance Recruiter for the third largest
computer processing company with 60,000 employee groups worldwide.
. Worked with a team of 15 recruiters, 53 managers, and 15 preferred
vendors.
. Participated in proactively sourcing, and recruiting planning in
assigned national areas by obtaining hard to find qualified candidates
. Accountable for the day-to-day collaboration, high volume recruitment
and sourcing of professionals.
. Ability to source a diverse range of applicants, qualifying,
interviewing, networking, assessing, salary negotiation, relationship
management, and due diligence
Sabre Holding (Travelocity)
January 2006-August 2006
Sr. Technical/Finance Recruiter & Talent Acquisition Specialist
. Proven Executive Recruitment.
. Met hiring forecast met 15 hires a month.
. Developed and implemented diversity initiatives.
. Ensured adherence to application governmental compliance.
. Highest level of professional individual contribution required in
limited business situations.
. Engaged, managed candidates for a variety of management levels
throughout the process.
. Coach and advise leadership to influence process and decision making.
First Horizon Home Loans
January 2005 - November 2005
Corporate Sales Recruiting
Key contributions::
. Executed the national talent management strategy for both open
positions for Information Technology, Finance, CPAs, and the Mortgage
and Banking Divisions
. Supported 75 Executives, Managers and Business Clients to include the
accounting firms of Deloitte & Touche and Ernst Young
. Staffed over 225 direct and 55 contractor hires in 9 months.
. Exceeded the department staffing objectives monthly.
. Developed and maintain relationships with employment agencies,
universities, negotiation and vendor management
HL Global June 1998 - April
2002
National Technical Recruiter and Business Development Manager for this
start up company
. Developed more than 30 new accounts, which included Deloitte & Touche,
Ernst Young, First Horizon Home Loans, First Tennessee Bank, Winstar,
Alcatel, Verio, Belo, Verizon Siemens and BellSouth
. Supervisored a staff of 21 personnel for operations, compensation,
recruiting and benefits
. Implemented HR program analysis with specialized knowledge and skill
in the areas of promoting opportunity to hard to reach cultures,
recruitment and placement, position classification and management,
retention of employees; resources and financial management; career
planning; training and development; policy development, formulation
and administrations; risk management; strategic planning, and the
like.
. Staffed over 65 direct and 70 contractor hires in 9 months.
. Staffed a 200 seat call center
. Responsible for all human resource activities to include employment,
compensation, labor relations, benefits, and training and development.
. Interview job applicants; review application/resume; evaluate
applicant skills and make recommendations regarding applicant's
qualifications.
SystemOne Technical Recruiter May 1994 -
June 1998
. Start up company
. Staffed over 15 direct CPA and consultants Ernst Young
. Staffed over 125 direct, 155 contractors and temporary 130 hires in 9
months
. Sourced, recruited, interviewed, cold called including Internet and
direct methods for network design software marketing department,
including product, sales, and tech-support managers. LAN/WAN, Novell,
Knowledge Oracle and Cisco products
. Supported projects that impact the staffing department and strategies
including web-posting and other advertising, job fairs, and channel
recruiting to grow the business and organization
. 4 Time recipient of Top Performer 1995, 1996, 1997, 1998
. Top Sales Recruiter revenue $1- 4 million 1995-1998
Education
University of Houston Psychology/Business
University of Texas: Community MBA Certificate
Additional Training:
Certified in Networking System Integration and CPC Certified
References Available Upon Request
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