Customer Service Quality
Resume:
Charity Pettit
**** **** **** #*** ( Holt, MI ***42 ( *********@*****.*** (
Qualifications Summary
Highly personable Customer Service Professional with over eight years of
experience in quality supervision, skilled on counseling customers on
quality issues and solving quality related problems.
o Develop and maintain quality documentation for the operation, flow
charts, processes, and standardized work.
o Root cause analysis, problem solving, continuous improvement, and related
corrective and preventive actions as they apply to Quality.
o Excellent communication skills teamed with the ability to develop rapport
with employees and peers.
o Dedicated to building a highly motivated team aware of their role in
improving productivity and quality.
o Proficient with Microsoft Office System (including Microsoft Word,
Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and
Microsoft Outlook ).
Professional Experience
Ryder Integrated Logistics - Lansing, MI 2006 to
Present
Customer Logistics Manager
Hands-on leadership experience across a range of logistics functions
including: production planning, inventory management, customer service,
forecasting, transportation and distribution. Key member of initiative to
successfully achieve and maintain ISO certification for the location
. Developed multiple databases to track discrepancies and provided data
including charts and graphs, for tracking purposes
. Administered daily counts and researched discrepancies, saved over $40K
thus far in 2010.
. Enhanced nonconforming process and managed internal database, created
charts and graphs for multiple suppliers highlighting quality issues and
need for improvement
. Supervised and managed quality department attendance records, payroll,
. Coordinated employee training programs, trained employees on company
policies, procedures and safety.
Product Action International 2004 to 2006
Location Supervisor
Provided quality inspection support for the ESEP contract within General
Motors, Lansing Grand River facility and warehouses. Worked closely with
General Motors Quality Department to determine inspection criteria and
communicated any pertinent information to suppliers.
. Directed upwards of sixty Quality Inspectors at multiple locations
daily
. Trained new quality inspectors and project coordinators
. Maintained data and records for evaluation and quality
. Proficient in tactfully and logically handling customers needs.
Quality Logistical Services - Lansing, MI 2002
to 2004
Location Supervisor
Represented company inside several General Motors plants and warehouses in
Lansing. Provided excellent customer service, growing company by 200% in
two years.
. Provided quality inspection and rework services to suppliers on site.
. Supervised and trained inspection team.
. Maintained inspection data, entered into database, and complied into
charts and graphs
Jennerin Inc- Arby's Roast Beef 1997 to
2003
Unit Manager
I started with Arby's as a crew member when I was in high school. I stayed
with the company after graduation and was promoted repeatedly in the time I
worked for this company.
. Maintained restauarant as per health and safety regulations
. Monitored food and labor costs for location
. Created schedule for all staff and completed payroll
Education and Training
High School Diploma ( Everett High School Lansing, MI
Supervisory Skills I and II Certification ( Lansing Community
College
Certified Internal Auditor ( Ryder Logistics
Hazardous Waste Certification ( Western Michigan University
References
Available upon request.
Contact this candidate