Manager Customer Service

CRAIG GOODWIN

**** **** ******, *** ** 718-***-****

Elmhurst, NY 11373 abmczf@r.postjobfree.com

SUMMARY

Food service management professional with 15 years experience in quick-service and retail food

establishments. Strong leadership abilities dealing with food, labor, and other controllable expenses;

strong motivational skills. Office Manager for six years with strong organizational and time

management skills. Bilingual in English and Spanish.

EDUCATION

Monroe College, Bronx, NY

Bachelor of Science

Business Administration

Member, Phi Beta Lambda

PROFESSIONAL EXPERIENCE

Wendy’s Old Fashioned Hamburgers, New York, NY, September 2005-present

Co-Manager

• Trained, monitored, and reinforced food safety procedures to Shift Supervisors and Crew

Members. Ensured all food safety procedures were executed according to company

policies and health/sanitation regulations; took corrective actions, as appropriate.

• Worked with restaurant management team to increase sales 4% through improved

customer service and operational consistency.

• Monitored weekly food and paper cost variances and took corrective action, as

appropriate.

• Maintained food variance at or below 0.85%

• Executed the restaurant’s human resources programs for crew employees.

Wen-Wall Management Corp., Jersey City, NJ, August 1998-September 2005

Office Manager

• Supervised all back office functions of Wendy’s operations, including daily banking,

human resources, payroll, insurance administration, accounts payable, and preparation of

tax returns and financial statements.

• Installed and maintained computer systems in ten Wendy’s locations.

COMPUTER SKILLS

AS/400, Windows, Microsoft Word, Excel, Access, PowerPoint, QuickBooks Pro, RTI Connect, C,

Visual Basic, HTML, JavaScript, SQL, Java, RPG/400, Wand

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