Customer Service Design
Resume:
Dean Rose
New York, NY *****
Tel: 646-***-****
____________________________________________________________________________
_________________Email: *******@*****.***
My Website: www.deanthedesigner.com ****.******@*****.***
Objective: Junior Web Developer/Web Designer
Professional Summary:
> 5 years of extensive experience in Web Development using HTML,
DHTML, CSS, Dreamweaver, JavaScript, EXTJS, JQuery, Flex, Flash
and Photoshop
> Proficient in producing web design standards-compliant, clean,
HTML and DHTML pages that leverage CSS for design
> Expertise in Dreamweaver and HTML/XHTML for rich applications
> 5 years of Expertise in Photoshop for rich applications, design
& template creation
> Experience in XML in uploading web pages & web information
> Proficient with Adobe Captivate(eLearning), Dreamweaver, Flash
(action script expert 2.0 & 3.0), HTML, Photoshop, CSS
> Solid experience with the development of Web User Interface
> Experience with LAMP systems (Linux, Apache, MySQL, PHP)
> 1-2 years Experience with the development of Python
> Experienced with Drupal, Content Management, PHP, Access,
Asp.Net MySQL
> Experience with content management with PHP.
> Good knowledge of W3C Standards and practical ability to select
and deploy technologies like XHTML, CSS, JavaScript, jQuery, XML
and other as they emerge.
> Good Knowledge of CodeIgniter program & Proxy Framework
> Expert in design, development and implementation of different
websites
> Experienced in developing rich UI web applications in Adobe Flex
using Blaze DS
> Moderate knowledge of styling web pages with cross-browser CSS
techniques and float-based liquid layouts
> 3 years of Expertise with CSS in Dreamweaver in adding dynamic
features to HTML & DHTML web pages
> Knowledge of advertise management for the large and ecommerce
based websites
> Very good knowledge of email campaigns design and executions
> Experience with Banner Ads Designs
> Excellent problem-solving skills for web based technologies
> Proficient in Design, Development and Implementation of rich
websites
> Experienced in performing website testing, debugging and
maintenance
> Excellent understanding of design, development and code
management, as well database design.
> Experience of developing various cross-browsers Web N 2.0
standards, scripts and user interface components with
JavaScript,EXT JS, & jQuery.
> Expertise in analyzing High Level Design Documents, Technical
Requirements.
> Proven aptitude for learning and working on emerging
technologies
> Strong problem solving and analytical skills and deadline
driven.
> Ability to work under pressure, meet project deadlines and to
work in a heterogeneous environment
EDUCATION:
> Bachelor of Fine Arts with Major in Computer Graphics (BFA)
> Graduated in 2007
Technical Skills
> Operating System : MS-DOS, Win 95/98/NT/2000/XP/Vista/7, Unix,
Linux
> Server : IIS and Linux, Apache server administration
> Programming Languages : Basic, Pascal, FoxPro, C++, Java
> Databases : XML, MySQL, SQL, MSACCESS
> Internet Languages : HTML, D/XHTML, XML, CSS,
JavaScript/VBScript, jQuery, AJAX, PHP(4,5)
> Other Tools : Yahoo UI toolkit, Word, Excel, PowerPoint, updates
in organized script like from Dynamic drive websites, Google web
developer tools
> Applications & Web Tools : Adobe Dreamweaver, Adobe
Capitvate,Adobe Flash, Adobe Photoshop, Adobe Flex, Illustrator
> Business Tools : Ms Word, Ms Excel, Ms Publisher and Ms Power
Point
> Web Navigator : Internet explorer, Firefox Mozilla, Netscape
> Network Protocols : TCP/IP,HTTP,SMTP, FTP
Professional Experience
Name of Client: Franks Sports Shop, Bronx, NY
Period: Sept-09 to March-10
Role: Web Designer / Web Coordinator
Environment: Dreamweaver, HTML, Flash, Photoshop, CSS, jQuery, Corel
Paint Shop X2,Javascript, FTP Server, Notepad, Word, Excel,
PowerPoint
Industry: Sporting Goods & Shop / Retail
Website: www.frankssports.com
Responsibilities:
> Design, Layout, Development, Maintenance of E-Commerce Web Site of
Franks Shop
> Internet Sales, Marketing, Advertisement, Promotion
> Taking & Collecting Orders from various customers & handling large
amounts of incoming calls
> Designed interfaces in Photoshop, Corel Paint shop X2 & Image
Ready.
> Optimized various images of the store's products for the web.
> Created Franks Sports Shop flyer to display the store's products,
location & discounts
> I also created HTML & XHTML code for banners during different
holiday seasons and imported into the Franks Sports website web
pages. Also, I created holiday banner email blasts for available
discounts.
> Used Dreamweaver and wrote solid HTML, CSS and JavaScript that
enabled correct display in all browsers, versions 7 or higher and
all operating systems
> Prototyped using XHTML/CSS/JS
> Proficient in Content Management of the E-Commerce website using
the (Able Commerce )of Franks Sports
> Introduced the techniques of Interaction Design to achieve a better
user experience
> Introduced the company to interactive JavaScript frameworks like
jQuery
> Promoted the use of jQuery to many internal units based on
evaluation of framework
> Designed banner ads campaigns for the website of Franks Sports
> Research, evaluation and identification of suitable web development
technologies
> Produced high quality website work with full feature HTML, Flash,
JavaScript and database interactivity
> Designed online image manipulation system for the customers of
Franks Sports
> Developed web standards and style guides for developing external
facing web applications
> Implemented statistic collection script for the website with the
yahoo hosting
> Raised website traffic by 20% in my first month of the company
> Creating a new HTML template for a weekly email campaign, raising
its recipient click through rates by around 74%
Name of Client: Runway Connection, Manhattan, NY
Period: June 09 to Aug-09
Role: Web Designer / Graphic Designer
Environment: Dreamweaver, HTML, Flash, Photoshop, CSS, jQuery,
Javascript, FTP Server,Notepad, Word, Excel, PowerPoint
Industry: Fashion/ Retail
Website: www.runwayconnection.net
Responsibilities:
> Design, Layout, Development, Maintenance of Web Site of Runway
Connection
> Internet Sales, Marketing, Advertisement, Promotion
> Designed interfaces in Photoshop, Image Ready and Flash.
> Optimized various images of the store's products for the web.
> Used Dreamweaver and wrote solid HTML, CSS and JavaScript that
enabled correct display in all browsers, versions 7 or higher and
all operating systems
> Prototyped using XHTML/CSS/JS
> Introduced the techniques of Interaction Design to achieve a better
user experience
> Introduced the company to interactive JavaScript frameworks like
jQuery
> Promoted the use of jQuery to many internal units based on
evaluation of framework
> Designed banner ads campaigns for the website of Runway Connection
> Research, evaluation and identification of suitable web development
technologies
> Produced high quality website work with full feature HTML, Flash,
JavaScript and database interactivity
> Designed online image manipulation system for the customers of
Runway Connection
> Developed web standards and style guides for developing external
facing web applications
> Raised website traffic by 20% in my first month of the company
> Creating a new HTML template for a weekly email campaign, raising
its recipient click through rates by around 74%.
Name of Client: Kentrel Corporations, Bronx,NY
Period: Jan 09 to May-09
Role: Database Administrator/ Customer Service
Representative
Environment: Photoshop, Notepad, Word, Excel, Access, PowerPoint,
Publisher
Industry: DEP/Water Meter Company
Website: www.kentrel.com
Responsibilities:
> Development & Maintenance of Database of Kentrel Corporations
> Database Management
> On A Daily Basis, Scheduling appointments in Microsoft Word for zip
code area zone call list. Answer incoming & outgoing emails as well
phone calls of concerns for new digital water meters.
> Assist and provide service for customers for installation of Digital
Water Meters.
> Daily Update of Data in Microsoft Excel for handhelds for Meter
Contractors
Name of Client : H.E.A.P Central, Manhattan, NY
Period: Sept 08 to Dec-08
Role: File Clerk/Data Entry/Customer Service
Representative
Environment: Heavy Filing, File Organization, Word, Excel,
PowerPoint,
Industry: Low Income Benefits Company/Government
Website: http://www.dads.ny.gov/main/heap/
Responsibilities:
> This particular project didn't involve web design
> On a daily basis, I organized the mail of new H.E.A.P. (Home Energy
Assistance Program) applicants.
> I filed these applications in alphabetical order.
> In addition, I helped logged in applications into the H.E.A.P. System.
> Also, I provided great customer service applicants with their
eligibility with H.E.A.P.
Name of Client: The Parigi Group, Manhattan, NY
Period: April 08 to Aug-08
Role: Database Administrator/ Graphic Designer
Environment: Dreamweaver, HTML, Flash, Photoshop, CSS, jQuery,
Javascript, XMl,FTP Server, Notepad, Word, Excel, PowerPoint
Industry: Fashion/ Retail
Website: www.parigigroup.com
Responsibilities:
> Design, Layout, Development, Maintenance of Web Site of The Parigi
Group
> Database Management
> Designed interfaces in Photoshop, Ilustrator, and Image Ready
> Optimized various images of the store's brand catalogs for the web.
> Prototyped using XHTML/CSS/JS
> Introduced the techniques of Interaction Design to achieve a better
user experience
> Research, evaluation and identification of suitable web development
technologies
> Produced high quality website work with full feature HTML,
JavaScript and database interactivity
> Designed online image manipulation system for the customers of The
Parigi Group
Name of Client: Source Media, Manhattan, NY
Period: Jan 08 to March-08
Role: Database Administrator/ Web Designer
Environment: Dreamweaver, Drupal, HTML, Flash, Photoshop, CSS,jQuery,
Javascript, FTP Server, XML, Notepad Plus, Word, Excel, PowerPoint
Industry: News/ Media
Website: www.sourcemedia.com
Responsibilities:
> Database Management
> FTP upload of Article Abstracts & Network Development in News
Media including American Banker & Bond Buyer
> Designed interfaces in Photoshop, Illustrator, and Image Ready
> Optimized various images of the News Media Server in Quark Express
& Image Ready for the web.
> Prototyped using XHTML/XML/CSS/JS
> Introduced the techniques of Interaction Design to achieve a better
user experience
> Research, evaluation and identification of suitable web development
technologies
> Produced high quality website web content within Drupal
> Produced high quality website work with full feature HTML,
JavaScript and database interactivity
> Designed online image manipulation system for the customers of
Source Media
Name of Client: New York Institute of Technology, NY
Period: Jan 05 to Dec-07
Role: Database Administrator/ Administrative Assistant
Environment: HTML, Flash, Photoshop, FTP Server, Notepad Plus, Word,
Excel, PowerPoint
Industry: College/University
Website: www.nyit.edu
Responsibilities:
> Database Management in Career Services
> Designed Flyers for workshops in Microsoft Publisher, Photoshop,
and Image Ready
> Creation & Optimized various images of the college events in
Microsoft Word, Publisher & Image Ready for the web.
> Help fellow colleagues search for employment opportunities &
extracurricular activities in various internet job banks.
> Introduced the techniques of Graphic Design to achieve a better
user experience
> Research, evaluation and identification of suitable web development
technologies
> Designed online image manipulation system for the students at
N.Y.I.T.
Salary Requirements:
> I graduated from N.Y.I.T in 2007. I am looking for a full time
position as a Front-End Web Developer
> Salary: Negotiable
Excellent References Provided Upon Request
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