Project Manager Software
Resume:
MICHAEL KEYSER
Greenwich, CT *****
********@*********.***
An Information Technology Professional / Team Leader / Systems Analyst with over 10 years of
corporate experience supporting clients, managers and traders. Excellent troubleshooting and problem
solving skills with Windows 2000, XP, Office 2003, 2007 Server, Adobe, Palm and Blackberry devices. A
fast learning, detail oriented team player with strong analytical and documentation skills along with an
understanding of the users’ technical needs.
TECHNICAL SKILLS
Active Directory Adobe Acrobat Dell HP Apple Laptops
Windows XP Outlook 2003/2007 Dell & HP Workstations
Internet Explorer 7.0 Office 2003/2007 Blackberry
Windows 2003 Server McAfee 8.0 Call Pilot
Netscape 4.7 / 6.0 Remedy / Heat HP Printers
Cisco Client 4.0.2 Reuters 4.5.2, 3000 Extra Ricoh Scanners
Ghost 2000 Bloomberg Meridian Phone
Checkpoint LanDesk 8.1 IPC Turrets
Eze Castle TC 5.3 DameWare Nice Logging System
Citrix CQG PC Anywhere
Sophos ICE WAN & LAN
EXPERIENCE
Byram Healthcare, White Plains, NY 2009 to 2010
Senior Helpdesk Analyst / Team Leader
Provided IT support to leading healthcare provider
• Project manager for implementation of new Logicor shipping software
• Administered new user creation in AD, Exchange, Blackberry Enterprise Server and VSI-Fax
• Troubleshoot Microsoft Office, Adobe, Blackberry, VPN remote access and wireless
• Set up users in ERP order entry system using Linux commands
• Created new user and software documentation
• Managed implementation of Survey and Optical Mark recognition software including
demonstrations to senior executives
• Prepared weekly analysis of Help Desk tickets
• Provided direction to Junior Help Desk Technicians
RBS Greenwich Capital, Greenwich, CT 2008 to 2009
Through Strategic Staffing Solutions
Trade Floor Support
Provided IT support to Trading Floor
• Configured and deployed HP Blade workstations and clients
• Troubleshoot Blade workstations using ILO and SAM database
• Investigated and resolved issues with IBM, Dell Laptops and Blackberry devices
• Imaged HP desktops using Symantec ghost
• Installed and Troubleshoot Bloomberg and Excel add in issues
• Troubleshoot Windows registry, IE, Excel, printers and quad video card s
• Managed project to move ABN Amro’s remote data to RBS
CRT Capital, Stamford, CT 2008
Desktop Engineer
Provided IT support to Trading floor, Research and Investment Banking users
• Built out Dell 745 PC and 630 laptops using multicasting ghost images
• Developed new user check list and followed up after deployment of software and
hardware
• Installed Bloomberg, Thompson, Fidessa, Capital IQ, Net Ex, Extiva, IM
• Used WinInstall to distribute software packages and profiles
• Troubleshooter for remote users using VNC
• Set up PST backup in Outlook, and assisted with back-up tape procedure
• Researched and documented procedures such as Polycom PVX video conference
system, and software to manage USB devices
• Analyzed and assisted with implementation of streaming video system
• Created and managed file transfer sites for emerging markets and other departments
• Troubleshooter for edit registry and BIOS, IE settings
• Set up applications on Citrix. Configured ODBC and Sybase for applications.
• Administered Nortel Meridian phones and IPC turrets
Pequot Capital, New York, NY 2006 to 2007
Support Specialist
Provided technical support to a leading diversified alternative investment firm.
• Provided technical support to traders, investment bankers, portfolio managers, back
office, marketing and remote personnel
• Supported market data applications such as Bloomberg and Reuters Bridge
• Performed updates to Bloomberg and installed Biometric devices
• Installed and troubleshot Excel add in; Bloomberg, Reuters, Morgan Stanley P&L link
• Troubleshoot Citrix client installs and applications on the Citrix server
• Responsible for remote user support using Net Ops and DameWare
• Assisted users with Blackberry and Palm Treo issues and questions
• Troubleshooter for Microsoft IE and Office products
• Monitored and tracked end of day trading process with Accounting, Systems and
Development
• Reviewed email and call tracking system for pending issues for team
Sempra Energy Trading, Stamford, CT 2001 to 2006
Desktop Support Analyst
Provided technical support to a commodities trading firm. Support was provided both in person and over
the phone.
• Installed and upgraded Windows XP, Microsoft Office 2000\2003 products.
• Administered rights for in-house trading products.
• Troubleshooter for Outlook 2000\2003 issues such as Archiving, Sharing and Rules.
• Troubleshooter for Internet Explorer regarding Certificates, Security and Advanced
settings.
• Updated and cleaned Microsoft registry when uninstalling and troubleshooting software
• Project Manager for rollout of Blackberry PDA devices to senior mgmt and traders.
• Researched, tested and deployed third party Market Data applications for the Blackberry.
• Analyzed cost, benefits of third party applications and report to management.
• Trained new technician regarding installation and deployment procedures.
• Managed upgrade of hardware at the disaster recovery site.
• Imaged, installed, configured and troubleshooter for desktops PCs and laptops.
• Troubleshooter for trading software including Reuters, Bloomberg, CQG, ICE
• Supported remote access via Cisco VPN and troubleshoot.
• Administered new user accounts in Active Directory and Exchange.
• Administered and troubleshooter for Meridian phone and IPC turrets.
• Troubleshooter for Reuters and linking Excel spreadsheets, and various internet issues.
• Served as liaison with RIM, T-Mobile, Verizon and Nextel for Blackberry issues.
Peppers and Rogers Group, Norwalk, CT 2000 to 2001
IT Support Specialist
Project Manager with focus on Wireless Communication Devices, Remote Access for mobile users.
Other projects included accounting/finance software enhancement, migration to a 24/7 help desk, tracking
software and distribution capabilities. Ensured project goals were achieved within time frames.
• Increased productivity of senior management through implementation of Palm VII and
Blackberry devices.
• Administered NT regarding creating user accounts, security rights, back ups and remote
access for 300 users. Create new e-mail accounts with Microsoft Exchange Administrator.
Troubleshooter for Outlook including web access. The network consisted of 15 NT servers, 2
Exchange servers, 2 SQL servers, 2 web servers and a 2000 print server.
• Developed installation plan for Great Plains accounting/finance software, including PDK
and FRx. Liaison for V.A.R.
• Team member of Business Control Plan for stopping new computer viruses. Configured
and updated McAfee Virus Scan Software.
Westcon, Tarrytown, NY 1999 to 2000
Desktop Support Technician
Main contact for 300 users on a global helpdesk concerning remote access, software distribution, basic
and advanced troubleshooting of PC’s, laptops and Palm devices. Project manager for implementation of
GWI help desk software.
• Built Compaq custom desktop pro computers. Installed controllers, CD Rom’s, modems,
network interface cards and memory chips.
• Installer and troubleshooter for Windows NT workstation with Novell NetWare 4.11
including Citrix ICA client.
• Imaged PC’s using ghost software. Uploaded new Image to Ghost server.
• Assisted in building new servers, backup library and setting up routers and switches.
• Rolled out new software to various departments and conducted the training of new help
desk employee.
• Administered remote access for laptops using PCI accounts and Extranet.
Century Communications, New Canaan, CT 1994 to 1998
Manager, Marketing Inventory and Advertising Sales (1996 to 1998)
Roaming Coordinator (1994 to 1996)
Cellular Information Systems, Greenwich, CT 1992 to 1994
Roaming Coordinator
MONY Financial Services, Purchase, NY 1986 to 1992
Account Representative
EDUCATION
The Chubb Institute, White Plains, NY, July, 1999
Diploma, Network Engineering and Data Communications
GPA: 91.5%
Sacred Heart University, Fairfield, CT, May, 1992
MBA, Marketing
Manhattanville College, Purchase, NY, 1986
BA, Management/Computer Science
CERTIFICATION
Microsoft Certified Professional
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