Project Manager Customer Service

William Perugachi

****NW **th Ave., *** . Doral . FL 33166

786-***-**** . ********@***.***

Business Analyst / Production Coordinator

SUMMARY

Seven years of experience in broadcast positions of significant

responsibility including production coordinator, project manager,

sketching newsroom diagrams and, supporting information technology with

the network affiliates. Skilled in various aspects of broadcast

production, organizing activities, follow up of projects, and supporting

marketing to fulfill the advertiser's requirements.

EXPERIENCE

C.A. El Universo . Guayaquil, Ecuador . 1997 to 2004

Production Coordinator

Coordinated the assembly, printing, and distribution of newspaper and

commercial products; additionally supported the development,

implementation and follow up of the new projects established by the

company. The activities and responsibilities of the position included:

. Worked closely with newsroom, advertising and production staffs to

ensure on time publication.

. Assisted with the elaboration of proposals and contracts for potential

advertisers, and securing the compliance

. Developed new business segments like commercial printing services, and

radio station and configured the software infrastructure for the

newsroom.

. Created original standard operating procedures (SOP), internal products

and services description, and consumer related instruction documents.

Tradinter Development . Miami, FL . 2005 to Present

Sales and Technical Consultant

Managed development and implementation of new business segment to

distribute equipment and supplies for the graphic art industry;

consistently provided excellent, informed customer service, technical

advice and maintained strong reliable work ethic and, investigated and

resolved complaints through grievance process.

. The customer base was doubled in one year, and new contracts and

distribution agreements were achieved with factories in Germany and

China.

. The last year the number of complains were reduced in 80% and the

customer satisfaction index increased.

EDUCATION

Florida International University . Miami, FL . 2010

Master of Business Administration, International Business

The Evening MBA program provides a solid foundation in business

fundamentals, and prepares the professional to be involved in strategic

planning and decision making. The program is focused on grant valuable

skills and perspective on business in an international context.

Escuela Superior Politecnica del Litoral . Guayaquil, Ecuador . 1997

Bachelor of Science, Mechanical Engineer

The Mechanical Engineering degree form professionals able to apply their

scientific and technological knowledge in the areas of energy and

mechanical systems, combining efficiently human, natural, material and

economic resources; and developing creative products, equipment and

systems with a high sense of professional and social responsibility,

focusing on the preservation of the environment.

SKILLS

. Project Coordination, Production Management, Human Resources

Management, Source Analysis, Consulting, Grant Development Programming

. Project Design, Systems Analysis, Administrative Project Management,

Budget Management, Technical Support, Goal Setting, Problem

Identification & Resolution.

PUBLICATIONS

. "El doctor tecno." Diario El Universo. Guayaquil, El Universo C.A.,

August 2002. El doctor tecno was a weekly section aimed to answer the

concerns of readers about utilitarian technology issues.

AFFILIATIONS

. Commercial Building Inspector, International Code Council, Nationwide,

2009 to 2012

The International Codes, or I-Codes, published by ICC, provide minimum

safeguards for people at home, at school and in the workplace. The I-

Codes are a complete set of comprehensive, coordinated building safety

and fire prevention codes. Building codes benefit public safety and

support the industry's need for one set of codes without regional

limitations.

. Occupational Safety and Health, OSHA, Miami, FL, 2008

This course for private sector personnel covers OSHA policies,

procedures, and standards, as well as general industry safety and health

principles. Topics include scope and application of the OSHA general

industry standards. Special emphasis is placed on those areas that are

the most hazardous, using OSHA standards as a guide.

VOLUNTEER

Colegio Maria Auxiliadora . Guayaquil, Ecuador . 1990 to 2004

Counselor

Voluntarily participate in a program developed to educate and provide

psychological support to children in poor neighborhoods, offering them

the opportunity to develop their personal skills and improve their

economic future.

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