Customer Service Sales

Edward Walker

Residence 612-***-****

*************@*****.***

PROFESSIONAL

EXPERIENCE

Inbound Call Center CSR.2 2006 to 2008 TCF BANK, Minneapolis, MN

As one of 80 employees in a busy inbound call center, averaging 130

incoming calls a day, follow scripts without being mechanical, adhered bank

policies and procedures, the transaction insight, ordering process,

billing, and issuing credits or reorder to ensure accurate balanced up to

par account records. The duties were completed by me answering telephone

inquiries timely, accurately, professionally, and courteously. I also

maintain required performance standards in quality, occupancy, attendance,

promptness, and identifying client's needs. I ensure the security of client

information and assist with minimizing bank losses by performing client

verification on each call received. Assist in the resolution and tracking

of client complaints. Ensure each complaint is logged on the system with

detailed explanation of issue and resolution.

Sales Associate, 2005 to 2006 AUTO ZONE. Minneapolis, MN

Managed purchasing and supervised sales for a high-traffic auto parts

store. Expanded customer base, by offering & cross-selling a wide range of

attractive product displays and creating a welcoming atmosphere that

increased the comfort level of patrons one on one.

Skills: Microsoft Office Word, Excel, PowerPoint, Outlook, Access

A driven proficient intermediate PC performer in Microsoft Office Word,

Excel, PowerPoint, Outlook & Access software systems, gained trust as a

previous employer. Independent as a five year customer service

professional, formed dedication to knowledgeable work growth to be rapidly

accelerated. Capitalizing into a Customer Service Rep supervisor, can

gloom outstanding work ethic in becoming a CSR Supervisor with the company.

EDUCATION

EDISON HIGH SCHOOL,

Minneapolis, MN

Major: Business (Graduated) ---

-- Diploma

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