Manager Customer Service

Mary J. Boutte'

***** ***** **** *****

Jacksonville, Florida 32257

********@***.***

Cell# 904-***-****

I am looking for a position where I can utilize my leadership skills,

effective problem solving skills and resourcefulness to help a company

maximize efficiencies and achieve organizational goals.

I am at ease in a fast paced, high stress environment requiring strict

attention to detail, quick adaptation to changing situations and a

meticulous follow through.

Professional Work Experience

Honeywell Technologies January, 2009-March, 2010

Middle East

Operation, Iraq

Inventory Manager

Security Clearance initiated

As the Lot Supervisor for Middle East Operations, I effectively managed a

diverse population of professionals to become a cohesive working team. Some

activities include open storage and material handling duties to include

receiving, inspecting, maintenance, forklift operations, locating, storage

and disposal of supplies and equipment to obtain optimal use of equipment, facilities, and personal. I determined sequence and work assignments

based on work load and priorities set forth by the customer and operational

needs. I coordinate closely with other supervisors and managers both

internal and external to ascertain goods and services required to achieve

company goals and to ensure optimum use of equipment, facilities and

personnel. I train new employees and recommend and or initiate personnel

actions. I was designated as the branch Safety and Environmental Offices as

well as the Training Officer.

As the Inventory Manager for the Middle East Operations, I supervise and

coordinate the activities of employees who are performing material

specialist duties such as technical research, plan building utilizing

MDSSII, requisitioning, 1349 DRMO documents, record keeping, and tracking

of equipment turned in as retrograde and OEF gear. I am responsible for the

documentation flow between the incoming units, material specialists, master

inventory files and outgoing Retrograde and or OEF plans in country and

back to CONUS to ensure data integrity. I have working knowledge of

MDSSII, SASSY/ATLASS, STRATIS, FEDLOG, MCPIC, EXCELL, ACCESS, MICROSOFT

WORD, POWER POINT, IBS CONTAINER MANAGEMENT, and TRANSPORTATION MANAGEMENT

(ETRRS-TCMDs) programs. I am very familiar with the labor relations-union

interactions and have excellent communication and leadership skills.

Honeywell Technologies June 2006 - January, 2009

Jacksonville, Florida

Buyer and promoted to Supervisor, Materials Manager

As a BUYER for Honeywell Technologies, I perform a variety of duties

relating to the acquisition of supplies and services via the open market

from commercial and government sources. I aggressively pursue cost

reduction incorporating techniques of value analysis, price/cost analysis,

standardization analysis and buy or lease analysis. I search markets to

locate sources that can provide specific goods or services in accordance

with applicable government and contract specifications, quantity, dollar

value, and urgency of need. I prepare solicitations, negotiate with vendors

as well as award, monitor and maintain contracts. I ensure appropriate

funding and required waivers, certifications, approvals and compliances

have been obtained for purchase requests. I inspect merchandise, approve

invoices and investigate billing errors as well as resolve shipping

discrepancies. I maintain a close and positive working relationship with

customers and vendors both within and outside the company. I draft routine

correspondence, complete forms, and maintain records utilizing standard

computer word processing software such as MS Word, Excel and Outlook. I

comply with all Maritime Propositioning forces (MPF) ISO-9002 policies and

procedures. I have working knowledge of the Federal Acquisitions

Requirements, (FAR) and I comply with all applicable Honeywell policy,

directives, and regulations.

As a SUPERVISOR for Honeywell Technologies, I supervise and coordinate the

activities of employees who are performing duties including receiving,

inspecting, locating, storing, staging, loading, and disposing of supplies

and equipment, in support of supply branch operations related to Marine

Corps equipment and supplies. I am responsible for executing the logistics

actions necessary to accept, account for, and prepare equipment for

shipment, by supervising data entry personnel, supply clerks, forklift

operators and warehouse workers who are performing a wide variety of Supply

Chain duties to obtain optimal use of equipment, facilities and personnel

in a safe environment. I determine type and sequence of work assignment on

the basis of work priority and availability of retrograde inventory and

supplies. I inspect work performed to ensure compliance with established

procedures and time schedules. I approve cost point purchase requisitions

and I am the assistant Property Control Responsible Officer (RO) for

Government Funded Equipment (GFE) in the Material Management Department. I

have knowledge of the Marine Corps Integrated Maintenance System (MIMMS),

the Supported Activities Supply System (SASSY). I coordinate with other

supervisors to ascertain compatibility of procedures among various

organizations or branches engaged in logistic support activities and to

ensure a close integration of operations. I recommend or initiate personnel

actions, such as promotions, transfers, discharges, and disciplinary

actions. I recommend changes to procedures as appropriate. I train new

workers and ensure compliance with administrative policies, procedures, and

governmental regulations. I ensure employees adhere to all fire and safety

requirements, procedures, and policies. I comply with and ensure compliance

with all MPF ISO-9002 policies and procedures.

.

Transportation Security Administration March, 2004 - June, 2006

Lead Transportation Security Screener Jacksonville, Florida

Security Clearance

As a Lead Transportation Security Screener, I am responsible for the

supervision of the screening personnel performing pre-boarding security

screening of passengers, carry-on luggage, and checked baggage. As such, I

direct the work of subordinate employees by setting priorities; assigning

tasks; monitoring and evaluating performance; coaching and developing

employee capabilities; maintaining screeners training schedules; performing

routine employee related administrative actions; and recommending rewards

or taking and/or recommending corrective/disciplinary action, as

appropriate. Specifically, I am responsible for identifying dangerous

objects and preventing these items from being transported onto an aircraft;

in baggage, cargo, or on passengers, utilizing a variety of advanced

technology equipment and/or techniques such as: wanding, pat down searches,

x-ray machines, trace detection portals, and walk through metal detectors.

I work with a diverse group of TSA's screeners, supervisors, law

enforcement personnel, airport security staff and other key airport

managers to protect the traveling public by preventing deadly or dangerous

objects from being transported onto an aircraft. I routinely participate in

briefings that involve security-sensitive, or classified, information and I

assist with inquiries for information related to investigations that may be

initiated against a regulated party.

I frequently communicate with supervisors regarding any issue that might

reveal a vulnerable area of our security screening process. In addition, I

work closely with passengers to prevent, or resolve conflicts, while

striving to improve the communications process which ultimately enhances

the public's understanding of the Transportation Security Administration's

Mission, Vision, and Values.

As an Administrative Assistant (detail assignment) for the Transportation

Security Administration, I performed a variety of administrative work to

include, but not limited to: providing dedicated support within the human

resources department; assisting managers and employees with day to day

operations; researching and providing information; compiling, tracking, and

analyzing data; providing computer assistance; scheduling and attending

meetings; preparing and generating correspondence; preparing and

maintaining files using various office equipment and performing other job

related duties as assigned.

Oracal USA July 00 -

December 03

Director of Materials Jacksonville, Florida

As the Director of Materials for ORACAL USA, it was my responsibility to

manage all purchasing, shipping / receiving, and warehouse operations to

include product transportation and distribution to customers Foreign and

Domestic. I prepared international shipping documents and coordinated with

the freight forwarders to insure customs compliance. I was responsible for

all purchasing, inventory control, warehousing and contract negotiations

and administration. I developed analytical tools and methodologies needed

to manage inventory control functions including adjusting pricing structure

and negotiating supplier contracts/vendor agreements. Additionally, I was

accountable for developing, implementing, and ensuring adherence to supply

chain management rules, securitysecurity and safety regulations, and other

company policies and procedures. As the designated Contracting Officer's

Representative, over office space and the warehouse facilities contract, I

ensured overall functions were performed in accordance with the contract. I

initiated amendments to contracts, when required, and developed

specifications for new contracts prior to their expiration. My duties also

included regularly monitoring employees and contractors to ensure

compliance with OSHA safety standards and regulations governing the

facilities; as well as, the handling and storage of hazardous materials and

forklift driver when needed.

I consistently performed liaison functions, within the operations and

marketing departments, to ensure the achievement of organizational goals. I

constantly analyzed, evaluated, and revised existing methods and procedures

for receiving, inspecting, identifying, segregating, warehousing, re-

warehousing, bin replenishment and issuing supplies. I determined the need

for: writing procedure manuals, developing and implementing standard

operating procedures pertaining to safety and security, to facilitate the

safe and efficient daily operation of the storage facility. I routinely

reviewed new or revised regulatory or directive material that referred to

the supply functions, safety and security, to determine the scope and

effect, or impact, on current operations. After a safety or security

related incident, or accident, I conducted investigations and summarized

the findings with clear, concise, and comprehensive reports. My

recommendations, in these comprehensive reports, assisted the Vice

President (VP) of Operations, as needed, to implement or supplement

operating policies in order to prevent additional incidents, or accidents.

As a mid-level manager, my responsibilities included supervision and the

career development of the purchasing and warehouse supervisor(s) and their

employees. This included interviewing, selecting, training and terminating

employees; planning, assigning, and directing work; appraising performance,

such as monitoring, coaching, and overall supervision for a 50,000 square

foot distribution center. In addition, I provided leadership and guidance

for a satellite office in Toronto, Canada.

I have experience and extensive knowledge of logistics and space

utilization. I have planned and established short and long range

warehousing layout and storage space utilization plans. I researched,

designed, and recommended office and warehouse utilization and space

requirements to optimize operational efficiency for a new and larger

facility. In addition, I assisted in creating and implemented a timeline

and mobility plan for relocation of the entire business to the new

location.

Bombardier Aerospace February 99 - June 00

Senior Buyer Tucson, Arizona

As a Senior Buyer, I was responsible for individually sourcing and

purchasing of aircraft avionics averaging approximately four million a

month while integrating subcontractor activities in the U.S., Canada,

England, and Japan. I worked vigilantly to maintain familiarity with United

States import /export requirements and foreign currency exchange rates. I

have initiated Letters of Intent (LOI), participated in contract

negotiations, performed cost comparisons and analysis, updated cost info in

price files and participated in Annual Budget forecast meetings. In

addition, I supervised junior purchasing professionals to ensure that their

daily activities were consistent with current policy, regulatory guidance,

and special instructions.

B/E Aerospace June 95 - December 98

Buyer Jacksonville, Florida

As a Buyer, I determined material requirements from engineering and

production plans and/or schedule(s) to facilitate maintaining materials,

components, and equipment at required inventory levels. I evaluated vendor

reliability and developed supply sources while constantly monitoring cost,

schedule, and performance of suppliers/subcontracts to guarantee the best

quality at the best value. I routinely solicited bids, examined quotes,

awarded and monitored contracts and/or purchasing agreements. I expedited

acquisition of supplies to meet unanticipated demands and customer service

support issues. I frequently developed new directives or policies related

to innovative ideas designed to improved performance, enhance safety,

and/or, save money. Additionally, I was involved with projecting /

reporting Annual Budget requirements.

Additional Work Experience

Orthodontic Centers of America March 94 - June 95

Supply Clerk Ponte Vedra Beach, Florida

Serv-Air / Raytheon Inc. January 88 - March 94

Supply Technician Jacksonville, Florida

United States Navy Reserves May 84 - May 90

Aviation Store Keeper

Jacksonville, Florida

Security Clearance

Education - Certifications - Professional Associations

Safety and Environmental Office Training- Kuwait March

2009

Fire Warden Office Training- Kuwait

April 2009

Six Sigma Green Belt Certified- Florida

2008

Certified Purchasing Manager (C.P.M.) - National Association of Purchasing

Management

-June 2000-2005

Applied Purchasing Practitioner (A.P.P.)-National Association of Purchasing

Management

-June 2000 - Present

Fork-Lift Certified Jacksonville, Florida 1984-

2003

University of Phoenix Tucson, Arizona

1999-2000

Bishop Kenny High School Jacksonville, Florida

Grad. 1983

PC Skills

Worked with MS Word, MS Excel, MS Power Point, MS Outlook, MS Project,

Ellipse, MDSSII, SASSY/ATLASS, STRATIS, FEDLOG, MCPIC, EXCELL, ACCESS,

MICROSOFT WORD, POWER POINT, IBS CONTAINER MANAGEMENT, TRANSPORTATION

MANAGEMENT (ETRRS-TCMDs), JD Edwards, AS-400.

Contact this candidate