Engineer Manager

NERIAS LOPEZ

*** **** ******

Union City, New Jersey 07087

201-***-****

. *********@*****.***

EDUCATION:

**/**-**/**

Computer Learning Center, Paramus, New Jersey

Diploma awarded August 1997, 1200 hours course

Courses Studied: DOS, Windows 2000 (Server & Workstation), and

Netware

CERTIFICATION:

. MICROSOFT: MCSE, MCP+I, CompTIA: A+

. IBM (Servers and PCs), COMPAQ APS (Servers and PCs), HEWLETT

PACKARD

EXPERIENCE:

I have 7 years managing In-house and field technical staff,

another 23 years of field experience addressing customer's

issues. A total of 26 years servicing and upgrading units from

vendors such as IBM, COMPAQ, HEWLETT PACKARD and white box PC's.

WORK HISTORY:

08/97-10/08 Keysystems, New York, New York

. Position: Service Manager/Backup Network Administrator,

. Responsibilities: Supervise all field and in house

technicians. Manage staff insuring that company policies and

procedures are adhered to. Manage operations to insure all

are performed correctly and in a timely manner. Maintain

vender specific technical certification as required for

warrenty and remembrusment repair. Handle all technical

personal recruiting. Creating Power Point presentations for

the purpose of recruiting potential clients. Creating Excel

reports on parts usage and repair time for clients.

. Backup Network Administration, building new PC's load

operating systems WIN2000 (Server and Professional) and

application software, setup on network, and create users,

issue rights etc. Address user issue such as application,

printing or Internet problems.

7/91-10/96 Reliable Business Consultants, Rutherford, New Jersey

Position, Senior Technical Programs Engineer

Responsibilities: Manage Service Department, address customer

issues, supervise all field and In-shop technician, address

technical staff issues, such as performance and customer

relations, address vender issues such as technical staff

certification and training.

12/86-6/91 Information Products Center, Fairfield, New Jersey

Position, Customer Engineer

Responsibilities: Field and in-shop service of personal

computers and printers. Troubleshoot network connectivity

problems

3/81-12/86 Consolidated Business Machines, New York, New York

Position, Field Service Representative

Responsibilities: Field and in-shop repair of personal

computers and printers

1/79-2/81 Sidney L. Karp Co., Jersey City, New Jersey

Position, Shop Technician

Responsibilities: Repairing and rebuilding of IBM typewriters

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