Project Manager Customer Service

Titus Gaskins

***** ******** ***** ******* ** *0148 ( 571-***-****

Personal: *************@*****.***

Education

University of Maryland, College Park

Bachelor in Computer Science (December 2004)

Mostly self financed education by working

Certifications

Microsoft Certified Technology Specialist

Microsoft Certified Systems Engineer

Lotus Notes and Domino 7

CompTIA Security+

CompTIA Network+

CompTIA A+

CIW-Security Professional

Certified Associate System Administrator

Certification: 3.0 Understanding Laptops and Portable

Devices

Currently studying for my CISSP

Computer Experience

Windows 95/98/2000/XP/NT/Vista, Mac OS,Microsoft Word, Microsoft Excel,

Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, Microsoft

FrontPage, Microsoft Visio, Microsoft Project, ATM, Bridges, Ethernet,

LANs, Routers, TCP/IP, PKI, VPNs, Firewalls, Proxy Services, DNS,

ACL'sNovell, VMWare, WebLogic,Oracle10g, Sybase, network (IP), Autosys,

LDAP, DNS, Web Firewalls, load balancers, global load balancers, portals,

TCP/IP and SNMP Management Protocols Remedy Service Request System Software

6.0, Lotus Notes 7.0,8.5

Certificate of Excellence: Helpdesk Support for Notes 6 & 7, 8.5 / Stellar

Customer Service Relations etc...

Certificate of Achievement Microsoft: Implementing and Supporting,Microsoft

Windows XP Professional.

Regents Diploma - Gwynn Park High School GPA 3.5

PAGE 1

TITUS GASKINS

42853 RIDGEWAY DRIVE ASHBURN VA 20148( 571-***-****

Personal: *************@*****.***

Objective

TO OBTAIN A CHALLENGING POSITION IN THE INFORMATION TECHNOLOGY FIELD THAT

WILL ALLOW ME TO UTILIZE MY SKILLS AND EXPERIENCE IN SUPPORT OF YOUR

COMPANY GROWTH AND PROSPERITY.

. Highly trainable, fast learner

. Adapt well to changes and pressures in the work place

. Work effectively with diverse groups of people

. Friendly with an up beat attitude. A proven leader

. Self -starter. Willing to work extra hours

. Excellent writing ability, networking skills effective

negotiator

. Successfully and aggressively complete task-oriented goals

. Able to travel as needed

Highlights of Qualifications

PROFESSIONAL CAPABILITIES

SR. LEAD SERVER ADMINISTRATOR / VMWARE ADMIN BAE SYSTEMS

Nov 05- Present BAE SYSTEMS McLean, VA

Perform/verify daily backups

Run and/or verify that a successful backup of system and data files has

completed

Run and/or verify that a successful backup of Active Directory files has

completed on at least one Domain Controller. Security Technical Implementation

Guides. Windows Backup Tool, Experience with Apple (MacBook/Pro/iPhones)

VERITAS Backup Software Microsoft Management Console Performance Log and

Alerts,SCOM,MOM,TIVOLI

Citrix /XenApps

. Responsible for migration of 700 Servers 80 application from Citrix XP Farm

to 4.0 to 4.5.

. Maintenance and troubleshooting of Citrix Server farm running 100+ Windows

2003 servers

Review and deploy Unix system releases and vendor-supplied patches according

to best practices.

.Anticipate, mitigate, identify, troubleshoot, and resolve hardware and

software problems on all Unix systems.

. Implemented new policy using Active Directory for USB Lockdown for Mass

Storage

. Install, maintain & monitor Citrix 4.5 Server. Dealing with a On-demand

application

Disaster Recovery / Working with SAN storage working with SAN storage, such as

Tomcat, Apache etc.

EMC DMX and/or Intermediate HDS Lighting line of products. Experience

deploying storage with controller

Experience working with IP networking, networking protocols and understanding

of security related technologies including encryption, IPsec, PKI, VPNs,

firewalls, proxy services, DNS, electronic mail and access-lists

Experience working with internet, web, application and network security

techniques

Experience working with relevant operating system security (Windows, Solaris,

Linux, etc.)

Experience working with leading firewall, network scanning and intrusion

detection products and authentication technologies DNS issues on the network.

Checking and Monitoring Event Logs to evaluate and troubleshoot server issues.

Roles and responsibilities include: Performs software installations and

upgrades to operating systems and layered software packages. Create Windows

Domain Accounts. Manage Active Directory OUs, Child Domains, Group Policies,

Sites, and Domain Controllers. Build Windows Servers. Assist in the design of

applications and how they interface with severs.

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TITUS GASKINS

42853 RIDGEWAY DRIVE ASHBURN VA 20148( 571-***-****

Personal: *************@*****.***

Sr. Lead Security Administrator / Engineer BAE SYSTEMS

Experience in information technology field, my expertise range from direct

customer support to complex Systems Engineering and Configuration Management.

Experienced in Systems Engineering and Integration Configuration Management,,

evaluation and acquisition of COTS/GOTS software and hardware, Laptop SSRP

Configurations and Encrypting Compartmented Data

PCI-related IR/Forensics Investigations, Financial Services, Intellectual

Property, Computer Security Incident Response Team (CSIRT), Expert

Witness/Litigation Support, IR Training, eDiscovery, Mobile Phone Forensics.

Create C&A documentation such as SSP's, SOP's plans and reports etc.

Performs system certification and accreditation planning and testing and

liaison activities

Performs or/and assists with vulnerability scans using Standalone CPU's and

utility tools if necessary. Analyze scan results, document them and

coordinate mitigation of vulnerabilities.

Understanding of Security Processes and Procedures Followed by the IC

Community

PERFORM SYSTEM ADMINISTRATION AND APPLICATION SUPPORT TO APPROXIMATELY 400

USERS ON SECURITY SAFE-BOOT ENCRYPTION BASE OPERATING SYSTEMS

Worked closely with customers to determine new requirements and document

information architectures

Well versed in information security standards, policies and practices - DCID.

Ability to research information security issues as required to be an authority

on the subject.

Create Certification and Accreditation documentation such as System Security

Procedure, SSP, SSRP Compartmented Data, SOP's plans and reports etc.

Translate customer needs and functional capabilities into system requirements

overseeing monthly and quarterly scanning activities, reporting

vulnerabilities to the client, and working with the client to facilitate

vulnerability remediation. Analysis duties will include identifying false

positives, maintaining signed risk acceptance form binders (quarterly),

writing monthly "continuous monitoring" and quarterly executive level reports

that summarize the vulnerability inventory of the client enterprise and

formulating long-term strategic vulnerability remediation guidance (root cause

analysis).

Demonstrated technical experience with:

Windows Servers, Desktops, Laptops

UNIX Servers (Solaris, Red Hat Enterprise)

Network Switching and Routing (Cisco IOS & PIX)

Oracle and SQL Server Databases is a plus.

Technical writing experience:

Monthly management level reports

Quarterly executive level reports

Formal policy and procedure documents

Responsibilities

Oversee and conduct monthly scanning activities (Foundstone, Nessus,

RAT, etc.).

Report vulnerabilities and facilitate vulnerability remediation

strategies with Points of Contacts (POCs

Identify false positives and risk acceptance candidates.

PAGE 3

Titus Gaskins

42853 RIDGEWAY DRIVE ASHBURN VA 20148 ( 571-***-****

Personal: *************@*****.***

Information System Security Officer - BAE SYSTEMS

Experience in coordinating the certification and accreditation of information

systems.

Primarily interface with the Information Systems Security Manager, Program

Engineering staff and Classified Lab Managers to ensure adherence to all DCID

6/3 policies.

Perform system, server, and workstations audits; archive the audits on CD/DVD.

Knowledge of SUN Solaris, AIX, Red Hat Linux, and Microsoft Windows

Ability to work within one or more regulations or laws, including FISMA, NIST

800-53, NISPOM, DCID 6/3 or DIACAP

Review and coordinate Infrastructure Service Requests (ISRs)

Assist in writing, review, and coordination of System Security Accreditation

Agreements (SSAA).

Coordinate approvals for laptop SSP 's and Personal Information Technology

Device User Statement for hand held devices

Eradicate malicious codes and viruses on desktops and laptops.

Sr. Systems Engineer Sep 05 -June 00(Lockheed Martin) Herndon,VA

Troubleshoot and resolve hardware, software and network related problems

encountered by end-users of the classified and unclassified networks

Work closely with government management and propose, develop, and adapt

recommendations to improve key business processes and facilitate the

definition, design, and implementation of improvements to selected business

functional areas

Managed the NT server support, Lotus Notes support, Hardware Engineering

support and Coordinated and managed the technical project, which included

systems and software architecture

Remedy Service Request System Software 6.0, Lotus Notes

Familiarity with virtual machines Workstation 7700/ 7800 HP Small form Factors

Primary contact support for virtual machines (Unix/Linix based Virtual

Machine)

FAMILIARITY WITH AGENCY'S SRS SYSTEM, PMF FRAMEWORK, TIVOLI MANAGEMENT

PARTICIPATE IN TECHNICAL REQUIREMENTS MEETINGS REQUIREMENTS, COORDINATE

CONFIGURATIONS THROUGH AGENCY CONTROL-GATES,

A+ Certification : 3.0 Understanding Laptops and Portable Devices

Install and repair Laptop and Desktop computers.

Clean equipment and replace worn defective of missing parts and make routine

adjustments to maintain computer (Laptop and Desktop) systems equipment.

Install new options, features and patches in existing configuration, as well

as upgrading computers (laptop and Desktop).

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TITUS GASKINS

42853 RIDGEWAY DRIVE ASHBURN VA 20148 ( 571-***-****

Personal: *************@*****.***

Operating Systems (OS):

MS-DOS, Windows (all versions: Windows for Work Groups, 95, 98, ME,

2000, XP, Vista)

Software: Microsoft Office (Version: 2000, 2003 and 2007)

Lead Systems Administrator Lockheed

Martin

PERFORMS A VARIETY OF MAINTENANCE AND TECHNICAL SUPPORT ON PRODUCTS SUCH AS

INTEGRATED SYSTEMS, SUBSYSTEMS, AND SOFTWARE AT CUSTOMER AND/OR FIELD

LOCATIONS. ANALYZES AND EVALUATES PRODUCTS AND RELATED PERFORMANCE.

TROUBLESHOOTS AND DIAGNOSES MALFUNCTIONS

to eliminate problem in minimum time. Installs, upgrades and removes products

ensuring coordinative engineering field change. Maintains effective customer

communications and relations. May provide onsite training of customer support

personnel.

Required Skills: Superior Customer Service, PC HW/SW Troubleshooting A+

Certification, Network + Certification, MCP, Vendor Certs (Dell/Lexmark etc).

Specific Description: Perform onsite repair, installation, and configuration

of customer equipment. Work within the Northern Virginia area. Superior

customer relation skills required.

Jr Systems Administrator

Lockheed Martin

. Great customer service silks.

. Allocate & Manage pagers for program employees.

. Travel to customer sites.

. Proficiency in MS Office (Word, PowerPoint and Excel, Lotus Notes,

Access).

. Supporting video conferences

. Photograph employees for badges.

. Arrange and supervise movement of new and surplus furniture.

. Assist Executive Director, Program Manager, Deputy Program Manager,

Project Manager, Deputy Manager Project Manager, and Director Network

Engineering. Security, Finance, and Facilities.

. Conducted hardware and software inventory database maintenance and

reporting; investigated issues reported by customers in a timely and

efficient manner; answered technical questions regarding software

products; attended department meetings; and perform related work as

required.

Laptop Network Computer Support Specialist

May 00 -Feb 99 (SAIC) Herndon,VA

Skills & Abilities:

Detailed knowledge and experience in configuring and supporting networked

Windows 2000 and Windows XP PCs with standard Microsoft Office 2000 or 2003

software, including peer-to-peer workgroup networking, with file sharing.

Ability to customize and support laptop configurations with additional

software as needed to meet business

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TITUS GASKINS

42853 RIDGEWAY DRIVE ASHBURN VA 20148 ( 571-***-****

Personal: *************@*****.***

requirements, including system utilities, security software, and specialized

application software.

Ability to work with a variety of vendor products (HP and Xerox printers,

Gateway and HP desktops, Gateway and Dell laptops). Ability to accomplish

both major and minor hardware modifications on these systems.

Ability to interact well with IT staff and PC users across a wide range of

computer skills.

Ability to develop clear, concise, well-organized written documentation, and

communicate effectively in meetings and presentations.

Systems Administrator SAIC

Key Duties and Responsibilities

Applying operating system updates and configuration changes. Installing and

configuring new hardware and software. Adding, removing, or updating user

account information, resetting passwords, etc. Answering technical queries

and responsibility for security. Responsibility for documenting data

transfers the configuration of different systems. Troubleshooting any

reported problems while keeping the network up and running.

Delivers, tags, sets up, and assists in the configuration of end-user PC and

HP desktop hardware, software and peripherals.

Helps install local area network cabling systems and equipment such as

network interface cards, hubs and switches.

Us Investigations Security Administrator (USIS)

Jan 99 - Oct 98 (USIS) Mclean, VA

. REVISION OF RECORDS SCHEDULE

. Compare Documents and PDFs For Changes and Accuracy

. Collaborate Through Shared Document Reviews

. Create and Share PDF Documents

. Metadata Management

. Protect and Control Sensitive Information

. 3rd Party Extensions and Integrations

. Maintained the safety of employees & building and kept employees

calm during emergency situations

. Organized filing papers and computer software

. Program Development and Management

. Records Program Support

. Records Disposition

. Sensitive Document Control

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