Customer Service Manager
Resume:
Gema Garcia
Spring Hill, Fl. **610
OBJECTIVE
To obtain a position as a Customer Service Representative
EDUCATION
EVEREST UNIVERSITY
. April 2010 - ASSOCIATE IN SCIENCE DEGREE BUSINESS ADMINISTRATION
. CURRENTLY SEEKING - BACHELORS OF SCIENCE BUSINESS ADMINISTRATION
PROFESSIONAL EXPERIENCE
Sunoco
CERTIFIED RETAIL TRAINING MANAGER ? JUNE 2001 - AUGUST 2009
. Quality retail customer service
. Cash Handling Experience
. Financial Management
. Marketing
. Merchandising
. Human Resources Management
. Conduct OJT training for future company Managers and Assistant Manager
Trainees
. Responsible for onsite testing of new company proprietary software and
providing training assistance upon new software release to other
Company locations.
COASTAL MART
MANAGER ? DECEMBER 1995 - JUNE 2001
. Quality customer service
. Cash Handling Experience
. Financial Management
. Marketing
. House Account Collections
CONOCO
CUSTOMER SERVICE ? NOVEMBER 1992 - DECEMBER 1995
. Quality customer service
. Financial Management
. Marketing
. Human Resources Management
SUMMARY OF QUALIFICATIONS
. Over 18 years experience providing quality customer service in a fast
paced environment.
. Experienced in providing effective management of expenses, Profits and
losses to ensure financial stability of operation.
. Experienced in reconciliation of location accounting and balancing,
with daily, weekly and monthly company reports.
. Experienced in the responsibility of daily preparation and
transportation of location's bank deposit to bank.
. Experienced in Marketing by effectively managing and directing sales
promotions while maintaining a working relationship with all company
approved vendors.
. Experienced in effective Human Resource recruiting and trained in
Adult Training Techniques.
. Experienced using Microsoft Word, Excel, and PowerPoint.
. Bilingual speak, read, and write fluent Spanish.
Contact this candidate