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Customer Service Engineer

Location:
Miami, FL
Posted:
January 25, 2015

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Resume:

HERIBERTO RIVERA RIVAS

**** ** *** ***, *** E*** Miami, FL 33193

Phone: 786-***-**** Email: abmctn@r.postjobfree.com

NETWORK ADMINISTRATOR

A multi talented IT professional with more than twenty years of experience in Information

Technology, administration, software design and development. Able to readily adapt to rapidly

changing computer technologies and environments. Complemented for the ability to foresee and

resolve problems, for analytical and logical thinking, and for the habitual on time delivery of

assignments. Experienced in setting up systems and maintenance of servers. Looking for a company

to join that will utilize his skill set for daily operations, provide personal and professional growth.

QUALIFICATION SUMMARY

Made, maintained, and fixed computer systems to enhance speed, efficiency and reliability

• Responsible of departmental processes to buy, build up, and fit new and used hardware systems,

retaining corporate norms for the system compatibility.

• Knowledge on design, implementation and administration of corporate networks.

• Domain, Internet, backup and data servers administration.

• Network and end user security responsibilities.

• Possess knowledge to update hardware in multiple servers and workstations.

• Experience installing network cables, familiarity with CAT5, RJ45, UTP, patch cords, crossover.

• Trained users at their sites in the use of the Operating System Windows, programming in Visual

Basic and basic use of AutoCAD.

• Programmed, launched, and managed corporate web sites for high profile Web Company clientele,

with strong emphasis on user centered design and usability standards. (ASP.Net MSSQL Store

Procedures, MVC Entity Framework, HTML, CSS, JavaScript, JQuery, Ajax)

WORK HISTORY

Web Programmer January, 2011 – August, 2014

BLACKSTONE CALLING CARDS. Miami, United States.

Provider of prepaid and financial services of clients and partners throughout the United States and

Puerto Rico.

Programmed, launched, and managed corporate web sites for high profile Web Company clientele,

with strong emphasis on user centered design and usability standards. (ASP.Net MSSQL Store

Procedures, MVC Entity Framework, HTML, CSS, JavaScript, JQuery, Ajax)

Web Programmer/IT Technician March, 2003 – December, 2010

PROVINCIAL DEPARTMENT OF CULTURE. Pinar del Río, Cuba

The culture in Pinar del Rio.

Created webpage and updated content for Department of Culture, province of Pinar del Rio, Cuba

Knowledge of CSM Joomla needed for daily job duties

Installed and maintained server and workstations in the department

Trained users in the use and configuration of the CMS Joomla.

Installation and IT Technician August, 2001 – March, 2003

COPEXTEL S.A. Pinar del Río, Cuba

Main provider of computing equipment and software.

Installed and maintained server (Windows Server 2003), connections and nodes for internet services

(Point of Presence installation, Router, Frame relay SDSL)

Installed and maintained cyber cafés in seven hotels in the province of Pinar del Rio, Cuba

IT Chief Technology Officer March, 1986 – July, 2001

PROJECT ENTERPRISE OF ENGINEERING AND ARCHITECTURE. Pinar del Río, Cuba

Project of architecture and engineering works.

Supervised 6 individuals

Installed and maintained server (Windows Server 2003)

Network administration

Responsible for acquisition of new equipment and hardware to upgrade servers and workstations

Performed upgrades to hardware and took leads on projects

Programmed software for the calculation and drawing of highways and sewers using AutoCAD.

Trained users in the use of Windows, programming in Visual Basic and basic use of AutoCAD.

SKILLS

• Software: Software Installation. Active Directory. Virus Prevention. System Installations and

Configurations. Software Configuration. Windows Family Installation/Up gradation. Software

Diagnostics. Statistical Reporting. System Upgrades. FTP/HTTP. Backup and Restoring Data.

Internet Explorer Family. Outlook Family. Mozilla, thunderbird, Opera. Photoshop, AutoCAD and

CorelDraw. MS Office Suite.

• Hardware: Repairs, services, and restored parts, boards, and equipment. Arranging workstations

and Hubs. Computer Configuration, Assembly. Desktop Maintain. Maintenance & Repair. Hardware

Installation & Configuration. Scanners, Printers, Web cams, Optical tools and Modems (DSL &

Dial up) configuration. DVD/CD/RW Memory Chips, SCSI/IDE/EIDE Hard Drives, SCSI Manager

Cards. PDA, Blue tooth, Touch pad, Infrared configuration. Wi Fi, Wireless Routers, and Access

point setup, configuration & authentication. Experienced with installation of mother boards, SIMM

chips, internal/external modems, NICs, SCSI and IDE hard disks, and various printer configurations

• Networking: Communications Security. Precautionary Maintenance. System upgrading. Wireless.

Networking Technologies. Network Security. WAN & LAN. VPN. TCP/IP. Firewalls. Ethernet. Peer

to Peer Networks. Client Server Technology.

• Client Service: Customer Technical Supports & Training. Troubleshooting. Desktop & User

Support. Able to transmit technical info to the users of all abilities. Done full practical

troubleshooting on several different systems, platforms, and hardware configurations. High direction

towards the customer service. Skilled to manage aid desk requests under a pressure. Very tolerant.

Offers clear and easy explanations and performs closely with the people to build up solutions to its

computer difficulties. Utilizing logic and study to recognize strengths and limitations of different

methods.

EDUCATION/CERTIFICATIONS:

Middle School and High School

Vocational School "Friedrich Engels"

Pinar del Rio. Cuba

September 1974 July 1980

University

Higher Polytechnic Institute "Jose Antonio Echeverria" (ISPJAE)

Civil Engineer.

Havana. Cuba

September 1980 July 1985

Certifications

CompTIA A+ Certified 12/4/2014 (ZJ7QZNKD9GQEQFL)

CompTIA Network+ Certified 1/5/2015 (YWY4F63JXGQESR38)

MCSA (in progress at The Academy of South Florida)

Server Infrastructure MCSE and Cisco CCNA: The Academy of South Florida (scheduled)



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