Project Management

Johnathan Johnson

** ********** *****

Rochester, NY, 14623

Cell: 443-***-****

*******@*******.***

OBJECTIVE-

Obtain a respective career as a technical or proposal writer with the

utilization of obtained executive and professional expertise.

SUMMARY OF QUALIFICATIONS

Comcast- Account Executive/Technical Support-

5/06-present

Atlanta, GA/ Upper Marlboro, MD

. Responsible for the management of client accounts in regards to sales,

repair, billing, maintenance, scheduling and troubleshooting for

Comcast cable, internet, phone service, and home networking.

. Responsible for trouble shooting, diagnosing, repairing and

documenting issues of various operating system, i.e. Windows 2000,

XP, Vista, and Windows 7.

. Responsible for documentation of escalations, resolutions, and

customer follow-ups.

Choice One Communications- Project Leader/Service Exchange Coordinator-

3/04-10/05

Rochester, NY

. Managed the delivery of quality, high volume, end to end coordination

of detailed disconnects and activations of Voice, Data, DSL, and T1's

partnering internally and externally with Choice One Communications.

. Primary SBC point of contact for all client related matters.

Xerox Corp/NF Associates-Project Leader/ Instructional Designer/Technical/

Proposal Writer-

8/02 -1/04

Rochester, NY

. Coordinated business proposals, budgets, schedules, and communications

for application development projects while performing both systems

analysis and programming.

. Responsible for the hands on analysis and administration of controls,

function development, and documentation of Xerox Sarbanes- Oxley

financial systems compliance.

. Developed course objectives, course curriculum, lesson outlines,

course materials, and training schedules the administration of over

300 multimedia CBT training presentations.

. Supplied technical assistance in management systems development,

project management, project design and implementation, work plan

development.

. Management of development team to produce deliverables within budget

and timetable.

AHT Inc -Project Leader/ Instructional Designer/Production

Coordinator/Technical Writer-

6/99-11/01

Rochester NY

. Managed development team to produce deliverables according to company

scope and budget.

. Designed, and co-wrote end-user manuals, and instruction reference

guides in accordance to the multiple operating systems. Wrote, and

produced handbooks, help files, tutorials, release notes, technical

bulletins, administrative procedures and training materials that

supported the company's digital printer software products.

. Responsible for the cost and maintenance of company's library Bi-

coastal digital/hardcopy production of media and deliverables.

EDUCATION

6/2006-Present Devry Atlanta, GA

Technical Management Curriculum

3/2000- 5/2004 Rochester Institute of Technology Rochester, NY

Technical Communication Curriculum

1997 -12/99

Monroe Community College Rochester, NY

Liberal Arts Curriculum

Concentration in English, Creative Writing, Proposal Writing and Criminal

Justice

CERTIFICATION

May 2000-Technical Communication

REFERENCES

Available Upon Request

Professional Excellence Summary

. Self-motivated, devoted and decisive management personnel.

. Have excellent analytical as well as mechanical features.

. Have ability in taking up new theories as well as responsibilities.

Experienced Operating Systems

. Windows 95-98, NT, 2000,Windows 2000, XP, Vista, and Windows 7

Experienced computer Programming Skills

. HTML, XML, Icon Author, C++ and JAVA

Experienced Web Authoring and Software Tools

. Citrix, TBS, IMAN, WISE. Icon Author ACDsee, RoboHelp 5.0, Docushare,

Tool Book and Jupiter Studio

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