Customer Service High School

Location:

Posted:

May 11, 2010

Thomas J Barone

Herkimer, NY ***50

Email: *****************@*******.***

Objective: Seek a challenging position in a well organized company that

utilizes my skills in a proper way.

Summary of Qualifications

. Deep knowledge of customer service standards and procedures.

. Outgoing personality and great self confidence

. Polite and professional approach to dealing with customers

. Excellent work ethic and team skills

. Profound ability to establish and maintain relationships with customers.

. Strong ability to assess and resolve individual customer needs.

. Unique ability to adapt to sudden company changes and making difficult

decisions.

. Strong interpersonal skills and communication skills

. In-depth ability to recover quickly from setbacks.

. Excellent negotiating skills and strong persuasive manner.

. Immense ability to take responsibility for handling details.

. Solid ability to meet and exceed company and personal goals.

. Profound ability to think of innovative ways to get results

. Great knowledge and ability in using computer software.

Professional Experience

Radio Shack Inc., Herkimer, NY 2007-2010

-Sales Associate/Manager in Waiting

. Provided detailed knowledge of the products to customer to increase

revenue

. Inventory of stock

. Responsible for staff supervision and training

. Assisted customers in purchasing electronics, i.e. cell phones,

laptops.

. Established a sustained consultative relationship with each customer.

. Ensured store coverage with detailed scheduling

. Assisted with financial functions, including cash control and balancing

and preparing daily deposits

Education

Herkimer High School

. High School Diploma (2003)

References

. Available upon request