Manager Six Sigma

Carole A. Turso

**** ******* **** ****

Charlotte, NC 28226

Email: ************@*****.***

Phone: (704) 277 - 5896 (C)

EXECUTIVE SUMMARY

Experienced executive in Healthcare and Financial Services industries,

leading large technology and operations organizations with 150+ staff and

budget accountability. Passionate and energetic leader working across

business units to optimize people, process and technology in meeting

company strategy and goals.

Emporos Point of Sale Pharmacy Technology COO 2008-

2009

Responsible for change management and Six Sigma implementations for

Pharmacy Point of Sale technology integrating with large hospital legacy

systems, operations and financial reporting. Implemented project software

management solutions. Integrated technology with clients at large hospitals

and EDI capable vendors (i.e. McKesson). Master Six Sigma Black Belt

serving as COO/CIO. Responsible for content management system, change

management processes, gap analysis and future state solutions on large

projects, system integration, business planning, budgeting, forecasting,

and administration. Evaluated all divisions to identify current/future

state technology and processes required to take the company forward from

legacy to cloud based technology. Identified process and documentation

improvements relating to client implementation and support services.

Reviewed budget requirements to take the company forward and restraints in

meeting targets of new technology and process implementation. Worked with

large hospitals for feedback in customer service improvements required to

maintain the old legacy technology until the new solution is available.

ThatsMyTale.com, CIO/COO 2008-

2010

In 2003, President of startup of www.ThatsMyTale.com an interactive

publishing tool for creating eBooks with an online Library storage.

Responsible for project and change management solutions, content management

and best practices in software solutions in managing projects. The

interactive technology is a simple easy to use command based solution

enabling students and teachers to create literacy works online, store and

print from their desktops to copiers with saddle stitch binding. UNCC

Department of Education conducted the literacy research evaluation for

www.thatsmytale.com and concluded the easy to use build-a-book process is

the potent methodology for improving literacy through online writing,

reading and reflecting of literacy works. Company integrating with Xerox

Partnership Program for 2010/11 rollout.

Wachovia, NC, COO Technology & Business Operations 2000-

2008

Responsible for leading business projects for change management focused on

ecommerce, technology and operations for financial services sales,

marketing, policy and practices for business

Wachovia, NC, COO Technology & Business Operations 2000-

2002

operations and technology architecture, software utility strategies, build

vs. buy strategies, Six Sigma, execution, risk management and support.

Responsible for $145 million ecommerce budget and direct staffing budget of

$35 million annually for the ecommerce strategy integration, service, 3rd

party vendors, business architecture, operations, internet security

reviews, merger initiatives and off shoring due diligence.

. Guided the steering committee team for business and technology

architecture as the bank continued aggressively in acquiring

customers through mergers. Responsible for staying on top of

ecommerce technology trends and strategies. Developed and lead

strategies to manage large customer acquisitions.

. Worked in England and India to develop off shoring strategy and

execution.

. Coordinated initial downsizing requirements due to the merger with

Wachovia Bank including processes and resources. Each department

across the bank was to reduce the cost by 35% to reallocate funds

for the merger, review technology for replacement, in sourcing,

outsourcing and integration.

. Dotted line responsibility for staffing and project implementation

across the eight business segments and eight corresponding

technology support groups. Responsible for reporting P/L results.

. Develop a team across business and technology verticals for off

shoring strategy and implementation process to reduce operations

costs with technology as the primary target.

. Responsible for sales and marketing solutions working across

business segments and partnerships.

American Express, NY, SVP Global FiSrv Technologies 1998-2000

Responsible for the ecommerce financial services strategy, architecture,

3rd party utilities, middleware, development, buy vs. build solutions,

integration with legacy systems, rollout, and maintenance of ecommerce

applications for American Express in Phoenix Arizona. Co-chair the Policy

& Standards Committee chartered with establishing global polices and

standards for engineering, operations and maintenance, off shoring,

security & risk management, branding and servicing model for the Financial

Services Retail and Corporate segments.

. Joined the American Express interactive technology team to design

and develop solutions to drive new revenue streams. Worked with the

Global CIO on the leadership team across IT verticals and ecommerce

(interactive technology) to agree on the new architecture for

ecommerce and integration with legacy systems. Worked with Amex

leadership team with

American Express, NY, SVP Global FiSrv Technologies 1998-2000

Ernst & Young Consultancy to determine the new architecture for

ecommerce utilities, middleware, web applications, buy vs. build

strategy, security, branding and web design standards and policies.

. Developed the presentation and educational materials for the

architecture standards to be utilized across Amex. Supported the

Business and IT CIO's supporting management in communicating to

staff the new strategy, standards and policies. Supported the

implementation teams to ensure we navigated their needs for success

by establishing a Technology Review Board to assist project teams

with implementing the new architecture standards using conference

calling and/or video across the globe. Check Points with

entrance/exit criteria for project implementation was utilized with

much success in navigating the team members in delivering eProducts.

. Developed and led high energy teams responsible for the roll out of

AmericanExpress.com retail financial services department with an

overall department budget of $150 million annually for new

technology product implementation. Managed 150 employees on shore

and up to 75-150 offshore in India. Responsible for rapid

development of transaction applications and software utilities

including new development and/or integration from the internet,

middleware, and mainframe with full responsibility for staffing and

project implementation. Applications included 401K, Online Banking,

eLoans, Financial Advisory and Consumer Reporting of Financial

Services.

. Directed the Six Sigma Initiative for ecommerce including Black and

Green belts staffing and strategy. Established the governance

process for using Six Sigma methodologies.

. Created and maintained a governance process whereby projects went

through milestone reviews with business and technical key

stakeholders (i.e. technical architecture, operations, customer

service, and user acceptance testing standards).

. Created an off shoring and local vendor management group to address

internal company staffing needs.

AstraZeneca, DE, Senior Program Manager 1989-1998

Public Relations Chairperson & SAP/ERP Manager responsible to represent the

company bio-science interests in pioneering a US based eCommerce

Association for the Ag Chemical Industry working with manufacturers and

distributors. Developed and maintained a board, the bylaws, directors and

the charter working with Chemical appointed manufacturers and distributors.

. Architected a non-profit standards organization for bio-technology,

Rapidnet.net Ag Assoc for Electronic Commerce (AAEC) subcommittees

and memberships. Traveled to various US manufactures and

distributors recruiting for memberships. Accomplishments included

buying in manufacturers and distributors to work together under a

non-profit organization to standardize data that would be shared

across the healthcare industry for bio-technology.

. Legacy System migration to SAP leadership team member. Architected a

Sales Force Automation System that pulled data from SAP and

integrated it nightly into the sales forces technology solution that

was PC based application.

Air Products & chemicals, PA, Program Manager 1980-1989

Program Manager responsible for the military and healthcare market segments

in developing re-useable processes and procedures across the enterprise.

Rolled out new technology, business procedures and operational processes

for the liquid hydrogen used for Metal processing applications.

EDUCATION

Masters of Dynamics of Organization, University of Pennsylvania,

Philadelphia, PA, 2007

Bachelor of Science, Computer Engineering, Muhlenberg, PA, 1989

Six Sigma Master Black Belt, PMI Certification while at Amex 1998 for

all IT PMs; AHIMA

TEAM AWARDS

Two Presidential Team Awards while at American Express - 1999 and 2000

One Chairman Market Focus Award and Banquet while at Astra-Zeneca -

1998

COMMUNITY ACTIVITIES

Volunteer at the University Arizona, Eller College, Master Mentor

Program, 1998-2000

Participate in the new UNCC Technical Institute funded in part by

Wachovia, 2001

Contact this candidate