Administrative Assistant Help Desk
Resume:
John A. Zaccagnino
Greenwich Building - Apt. 1A
Stamford, CT 06902-2633
Email: ***********@*******.***
OBJECTIVE:
Position utilizing data processing administrative and analytic skills to
ensure efficient support service.
EXPERIENCE:
Purdue Pharma L.P. (Employer-Hedi Johnson) - Stamford, Connecticut
11/2008- 4/2010
ADMINISTRATIVE SERVICES - Prepare Law Enforcement Liaison Folios for
Corporate Security.
ADMINISTRATIVE ASSISTANT - Absentee Coverage - Forecasting Analytics and
Marketing Research
Support two Directors and staff - Meeting Planning in Outlook and
Foundation for scheduling of conference rooms.
ACE Tempest RE USA, LLC. (Employer-Kelly Services) - Stamford. Connecticut
2/2008 - 8/2008
UNDERWRITING SUPPORT ASSISTANT - Prepare Broker submissions for the
Underwriters; Maintain log of Underwriters' Marketing visits with Brokers;
Archive prior years submission files. (Received Employee of the Month Award
- 5/2008)
Purdue Pharma L.P. (Employer-Hedi Johnson) - Stamford, Connecticut
9/2003 - 10/2007
TAX DEPT. - Initial project was to separate, sort and arrange Corporate and
Partnership Tax Return and Audit files. Assist CPAs with check requests,
copying, scanning, filing, shredding, and putting together tax return
documents.
FLEET COORDINATOR - Corporate Procurement - Assist Purchasing and Fleet
Auto Staff - Research unpaid invoices with SAP purchase orders. Maintain
assignment, deployment of employee leased vehicles in database; manage
traffic violations, and general assistance - filing, telephone coverage -
key contact person for all employees with company vehicles..
ADMINISTRATIVE ASSISTANT - Legal / Drug Safety & Pharmcovigilance - Assist
Paralegals and Attorneys
Responsible for supporting and coordinating searches for DSP (Drug Safety
and Pharmacovigilance) Records.
. Prepare records received from outside litigation service for triage and
data entry and maintain
tally of number of pages processed on a spreadsheet.
. Run searches in the Argus System, (database used by pharmaceutical
companies), locate cases and
copy or scan case documents.
. Arrange services such as conference room reservations, supplies, copy
machine service calls, etc.
for major legal projects.
. Assist DSP coordinators and analysts with locating records and re-filing
completed cases.
Crompton Corporation (Employer-Manpower) - Greenwich, Connecticut
2/2000 - 7/2003
ADMINISTRATIVE ASSISTANT
. General administrative support to Directors, Vice President, and their
staff.
. Accounts Payable - prepare invoices for payment, enter in database, and
research vendor problems.
. Literature fulfillment - respond to requests for: Annual Reports, 10Ks,
10Qs, etc.
. Distribute internal announcements and press releases to all global
employees.
. Interface with all vendors in the tracking of communications projects.
Reconcile expense accounts.
. Document handling of expense reports, travel authorizations, contracts,
and invoices.
. Coordinate divestiture and transition activities from sale of business
unit to Akzo Nobel.
. Administrative support functions including preparation of lockbox bank
deposits.
. HR-Support Greenwich to Middlebury employee move, recruiting, staffing,
terminations,
severance and relocations.
GE Capital (Employer-Advantage) - Stamford, Connecticut 11/1999 -12/1999
HELP DESK ASSISTANT
. Create user profiles in McAfee Help Desk System.
. Prepare Contract Employee Billing Cycle folders, sort and file time
sheets and invoices.
. Inventory of dead storage computer equipment, and prepared Excel
spreadsheet report.
FAG Bearings Corporation - Danbury, Connecticut 5/1991- 5/1999
HELP DESK - TECHNICAL SUPPORT (Rehired as a temp through Adecco) 1995-
1999
. Create/change/reset user IDs and passwords in RACF, Netview and SAP.
. Reactivate Logical and Physical Unit VTAM node addresses.
. Monitor/Support VPS printers, SAP System activity, and MVS batch jobs.
. Run MVS batch jobs to select sales records and load to AS/400 for Customs
Dept.
. Load ADP Payroll Data Tapes to SAP, and create monthly Dun and Bradstreet
Tape.
. Mount daily/weekly backup cartridges for AS/400.
. Update SAP date parameters for month-end reporting.
. Assist Network Analyst with monitoring and supporting data lines to all
North American user
locations and mainframe host in Germany. Report and follow-up outages to
Infonet (Network
Management Vendor).
SENIOR SYSTEM OPERATOR/JOB SCHEDULER (Permanent employee) 5/1991 - 8/1994
. Prepare daily batch schedule.
. Process batch jobs from schedule after taking down online system.
. Document and maintain operations procedures.
. Maintain 3,000-volume tape library.
. Assist technical/systems applications staff with implementation of SAP
batch job processing system - setup of libraries, job submission systems,
help panels, and schedule.
. Monitor and trouble-shoot system help desk activities for all North
American mainframe users - lines, terminals, printers.
Great Northern Nekoosa Corporation - Norwalk, Connecticut (Permanent
employee) 7/1973 - 8/1990
DATA PROCESSING COORDINATOR - Promoted from Lead Computer Operator in 1979
. Administer mainframe security in an IBM DB2 / Top Secret environment
operating as Security Analyst. Coordinate security functions with
divisions.
. Schedule production processing.
. Direct and guide computer operators and data entry personnel to enter
data, process and distribute reports and operations statistics. Conduct
operator training.
. Assist technical/systems applications staff in debugging hardware,
software, communications, and application problems.
. Establish production jobstream environment with Systems Analysts.
. Order and maintain inventory of data processing supplies.
. Coordinate vendor maintenance contracts for services and billing.
. Administer telephone system, telemanagement reporting, serve as backup
for moves and changes.
Short Term Consulting and Temp Assignments - Administrative Assistant:
Time Warner Cable - Records Management (Manpower) - Stamford, Connecticut
4/2009
Salvage Data (Manpower) - Stamford, Connecticut
8/2009
e2 Value (Excel Partners) - Stamford, Connecticut
12/2007
Pathways, Inc. (Flexible Resources) - Greenwich, Connecticut
11/2007
Troy Capital, LLC (Hedi Johnson) - Stamford, Connecticut
10/2006
Citigroup Asset Management (Response Co.). - Stamford, Connecticut 2/2005
Kao Brands - John Frieda /Andrew Jergens (Hedi Johnson) - Stamford,
Connecticut
12/2004
EDUCATION:
Westchester Business Institute - White Plains, NY
Major: Accounting and Data Processing
SKILLS:
Software: Primarily IBM mainframe including MVS/ESA, JES3, CICS, TSO/ISPF,
SDSF, JES1, JES2, JESX1, Netview File Transfer, VPS, DRSV, DFHSM, Omegamon,
SAP- R/2 and R/3, VM/CMS, Top Secret, Boole and Babbage, and RACF Security,
GDDM, OS/VS1, Falcon, DOS/VS, IBM DB2, Microsoft Windows 3.1 and Works,
Windows 95, NT, MS Office 2003-Outlook, Word, Excel, Access, Lotus Notes,
McAfee Help Desk, PARIS3, Bloomberg, and Argus Drug Safety System.
Hardware: Primarily IBM including ES9000 Model 440, 3480 Tape, 3390 DASDI,
3472 Terminals, 3745 communications controllers, IBM-Paradyne channel
extender, IBM modems, 3270 terminals, IBM 6262 line printer, Xerox 3700
laser printer, IBM PC-3270, IBM PC-XT, IBM P/S2 Model 57, AS/400 9300
Series, Wang 2200 VS and peripherals, Harris terminal controllers, IBM 1400
series, 360, 370 and Unit Record.
Contact this candidate