Customer Service Development

ANTHONY JOHNSON

***** ***** ******, *******, ********** 90262 310-***-**** ******************@*****.***

Programmer analyst .NET DEVELOPER Support analyst systems analyst

QUALIFICATIONS PROFILE

Technically inclined, intuitive, and results oriented professional, demonstrating strong background in pioneering leadership and visionary capacities

in complex, competitive, and highly regulated environments. Proven expertise in formulating strategic plans, introducing systems, and developing

operational adjustments that reinforce corporate credibility and generate increased revenue. Highly analytical with solid background in providing

comprehensive system / data analysis, detail design, as well as in developing and integrating operational policies and workforce plans. Equipped

with system development aptitude, including requirement definition/evaluation, design, architecture, full system construction, testing, and support.

CAREER OVERVIEW

Software Design and Requirements Gathering

Provided consultative services to customers and development team in developing Web site content

Maintained complete documentation of online libraries of user support, which reduced technical support calls by 50%

Efficiently tied back office databases to Web sites to provide personalized experience for visitors

Software Development

Designed fault tolerant data logs for clients in case of machined part failure and reduced non productive machine downtime due to

equipment failure by 30%

Exemplified high quality, results driven, timely, and professional customer service and support to promote confidence in technical advice

and directions

Ensured readability, presentation, and reusability of code with clear, concise comments

Deployment

Oversaw the implementation of a relational database system to maintain inventory records for hardware and software, ensuring software

license compliance for all installations

Identified pioneering technologies and routines to increase efficiency and minimize processing time

Obtained numerous customer commendations and awards

PROFESSIONAL EXPERIENCE

Programmer, Haynes Fuel Injection Corporation Norwalk, CA 2008

Assumed full responsibility in all phases of CNC Lathe and Mills development, from setting up through editing and adjusting programs, to

operating machines; actively involved in all facets of lead time reduction initiatives

Provided oversight in reducing lead time on product life development cycle by 40%

Account Executive, Countrywide Home Loans Rosemead, CA 2006 2007

Successfully generated $7M sales revenue

Obtained multiple Top Executive of the Month awards for the region

Computer Support Specialist, Argent Mortgage Irvine, CA 2004 2005

Efficiently resolved mortgage broker / banker concerns and questions regarding company policy on broker's compliance with federal and state

licensing laws

Designed an online recording program to eradicate manual operation

EDUCATION

Bachelor of Science in Organizational Leadership, Minor in Philosophy, Biola University La Mirada, CA

Thesis: Reducing Inventory and Lost Productivity through Computer Systems

Certificate in Machine Programming

PROFESSIONAL DEVELOPMENT

Integrated Digital Technology Training: Microsoft Certified Gold Training Partner, preparation for MCPD

LICENSES

Microsoft Certified Professional Developer, Microsoft Corporation

Designing and Developing Enterprise Applications Using the Microsoft .Net Framework 3.5

Microsoft Certified Technology Specialist, Microsoft Corporation

ANTHONY JOHNSON

11171 Grant Street, Lynwood, California 90262 310-***-**** ******************@*****.***

.Net 2.0 Application Development Foundation

ASP.NET 3.5 Web Application Development

WPF 3.5 Windows Presentation Foundation Application Development

WCF 3.5 Windows Communication Foundation

Windows Form 3.2

TECHNICAL ACUMEN

HTML; XML; XAML; JavaScript; AJAX; ADO.NET; WinForms; WPF; WCF; WF; MSSQL 2005 08; My SQL, Oracle; OOD;

Languages

OOA; C/C++; C#

SharePoint 2007; Agile SCRUM, Extreme Programming; ASP.NET; MVC; Silverlight; TCP/IP; Visual Studio 2005, '08, '10;

Platforms

TFS

Applications MS Visio; MS Project; MS Office Suite

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