Manager Sales
Resume:
Jacksonville, Florida *****
******@*******.***
KATHLEEN C. MURRAY________________________________________________
CAREER SUMMARY
Logistics and Operations Professional with business degree and extensive
experience directing various aspects of package distribution operations,
including transportation and logistics planning, quality management, sales
operations and safety management. Demonstrated strengths include excellent
organization, planning, communication and labor/employee relation skills.
Proven track record of successfully using motivation and operational skills
to achieve performance levels and affect strong cost controls.
PROFESSIONAL EXPERIENCE
UPS, Jacksonville, Florida (1980 - April 30, 2010)
UPS Package Division Manager (2004 - April 30, 2010)
Provided efficient leadership, control and orchestration of multiple
delivery centers, managing the logistics, cost reduction, fleet management
and employee training/development of 300 drivers and 50 supervisory
personnel.
. Responsible for overall revenue management effectiveness in
assigned area
. Re-designed and implemented delivery areas to improve efficiency
and reduce cost
. Consistently ranked in top 2 overall in cost containment and
efficiency measures
. Developed and implemented distribution network, operating plans,
employee job bids and operations improvement activities
. Created strong team structure with increased personal
accountability for each employee
. Improved safety results through active safety committee activities
and risk recognition activities
UPS Corporate Leadership Schools Lead Instructor (2003)
Oversaw curriculum and training of 150 managers and supervisors in
structured management and leadership training
. Developed and implemented addendum curriculum to increase student
interaction
. Managed a staff of facilitators for consistency and student
success
UPS Comprehensive Health and Safety Manager (2001 - 2002)
Trained district management on OSHA compliance programs, health and safety
processes, package driver training school, DOT driver qualifications.
Developed and implemented district safety compliance programs
. Reduced auto and injury costs through analyzing cost plans and
trends, developed and managed risk reduction activities in 5,000
employee district
. Managed OSHA record keeping and DOT compliance programs
. Coordinated/communicated OSHA/DOT compliance initiatives and injured
employee procedure utilization
. Managed serious accidents and injury investigations and determined
risk reduction activities
. Responded to OSHA and DOT inspections and addressed citations at
informal hearings, ensuring organizational lines of communication
were followed
UPS Jacksonville Hub Day Sort Manager (1999-2000)
Managed the sort processing activities of a 250,000 daily package sort
operation. Managed the performance of 400 employees daily, maintaining
safety and production standards.
. Reduced employee turnover by 8%
. Implemented on site GED Program with FCCJ partnership
. Reduced absenteeism from 14% to 5%
. Responsible for training all employees in largest USA domestic hub
operation
. Managed 40 part-time supervisors and 8 full-time supervisors
UPS Business Development Area Sales Manager (1997 - 1998)
Managed the revenue growth and retention activities of 12 account
executives. Maintained a $50 million account base.
. Grew revenue base at 5% annually
. Reduced customer churn from 9% to 4%
. Implemented SPIN selling to account executive group
. Reduced customer churn from 16% to 6% through multi service
solutions
. Implemented and revised processes, procedures and training in
support of improved efficiencies in service levels to the customer
base.
UPS Business Development Sales Support Center Manager (1995-1996)
Managed the sales and customer support services and infrastructure of 23
Account Executives and support staff. Developed one-call resolution
relationships with preferred customer associates and highest revenue
producing customers.
. Improved employee relationship rating from 46% positive to 96%
positive
. Improved employee job opportunity through on site education classes
and job fairs
. Reduced customer churn 12% through single call solutions to address
customer needs
. Developed performance metrics and operations reporting
. Implement Major Account Administrative Assistant Program for major
account customers
. District United Way Coordinator (1996) - over 100% of goal during
campaign
EDUCATION
Bachelor of Science - Business Administration, Jacksonville University,
Jacksonville, Florida
Specialized Training
Smith System Safe Driving Training Instructor
Employee Safe Work Methods Instructor
OSHA Recordkeeping Certification
Certification in Business Process Improvement (UPS)
Major Account Sales Strategy Instructor
SPIN Selling Instructor
Situational Sales Negotiation Instructor
Supervisor/Manager Leadership School Lead Instructor
Supervisor/Manager Package Operations Training School Lead Instructor
Corporate Leadership Academy
Coordinator G8 Summit
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