Management Analyst
Resume:
MIKEL E. MACK
* ***** *** ***. * Sandy Springs, GA 30350 Cell: 757-***-**** E mail: ****.*****@*****.***
OBJECTIVE
To obtain a full time position as a Business/Systems Analyst or related position where I can contribute my work experience and education to
improve company operations.
PROFESSIONAL PROFILE
University graduate offering strong academic background in programming, management information technology principles, and data analysis
technologies combined with 2 years internship experience as a junior systems analyst. Consistently recognized for technical troubleshooting
skills used to rapidly and cost effectively resolve challenging technical issues with the ability to learn and master new technology. Equally
successful in both team and self directed settings, and proficient in a range of computer systems, languages, tools, and testing methodologies.
SUMMARY OF QUALIFICATIONS
Enthusiastic self starter, eager to meet challenges and quickly incorporate newest and latest
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technologies, skills, concepts, and ideas.
A team leader as well as a team player recognized for integrity and competence.
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Resourceful and analytical thinker with exceptional problem solving skills.
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Decisive, results committed and solution focused with excellent interpersonal and communication
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skills.
Unlimited potential.
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EDUCATION
Saint Leo University, Saint Leo, FL
Bachelor of Science, May 2010
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Major: Information Systems GPA: 3.88/4.0
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Minor: Information Security
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SYSTEMS EXPERIENCE & PROFICIENCY
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Programming Languages
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C++, C#, Java, JavaScript, UNIX, HTML and XHTML
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Familiar with: SQL (Using ORACLE 08), .NET, Visual Basic, VBScript, CSS, XML/XSL
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Operating Systems
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Mac OSX, Windows, and UNIX/Linux (Some knowledge of Shell Scripting)
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Software and Applications
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MS Office Professional Package, Microsoft SQL Server, and MS SharePoint
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PROFESSIONAL EXPERIENCE & EMPLOYMENT
Junior Systems Analyst 2005 2008
Thomas Nelson Community College, Hampton, Virginia
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Responsible for re imaging corrupted and obsolete computers to achieve maximum output of
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institution’s daily technology usage.
Entrusted with backing up corporate confidential data to secured network drives and secured
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secondary storage devices.
Professionally consulted with management concerning identifying and resolving issues with the
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institution’s flow of information.
Entrusted with the protection, and prevention against intrusion of private data stored on college’s
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network as a result of exceptional ability to conduct information security checks and monitoring.
Successfully executed individually assigned tasks in designing, implementing, and testing of
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college’s business information systems.
Provided first rate written reports to management concerning status and maintenance of
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information systems.
Member Support Representative 2003 2005
Dixie Ops, St. Johns, Antigua
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Performed various help desk duties, which include professionally assisting company members with
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troubleshooting software issues.
Entrusted with making flawless entries of both member information and account history in the
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company’s database.
Entrusted with resolving other various member related issues, which include company services,
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pricing, deposits and cash outs.
Supervised new recruited staff and assisted upper management with new employee training.
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AWARDS AND HONORS
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Saint Leo University’s Dean’s List 2008 2010
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Graduated Magna Cum Laude
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