Manager Sales

**** ***** ***** ******. . **********, Ohio *****

phone 419-***-**** . e-mail ******@*******.***

BRIAN R. MONROE

PROFESSIONAL EXPERIENCE

**** ** ******* ****

TUESDAY, INC

Assistant General Manager

Assistant Manager for industry leader with sales totaling 12 million dollars per

year, while overseeing 240 hourly team members and numerous managers.

Achieved 68% team member turnover during 5 years direct supervision of

interviewing, hiring and staff retention programs in a demanding and fast paced

environment with an industry turnover average well over 220%.

Leader in guest relations, creating return business, solving guest incidents and

facilitating an upbeat, successful, sales-driven environment serving an average of

1500 guests per day.

Consistently directed and achieved budgets, costs, labor, and productivity while

achieving controllable profits averaging 2% better than budget and 40% over

flow-thru profit expectations.

Developed various new programs for sales growth including a curbside delivery &

catering delivery service that realizes a 3% increase in external sales monthly and

has been initiated company wide.

Created numerous new management roles including our Guest Satisfaction Manager.

This manager is solely responsible for the education, training, and recognition of

our staff to create a culture where absolute guest satisfaction is our highest

priority.

Instituted Performance and Development Plans for all staff member not achieving

desired levels of productivity. These plans for performance improvement were

specific, measurable, and attainable in an exact timeframe to decide if continuing

employment was the best option for the individual and our company.

2000 to 2003 Ruby

Tuesday, Inc .

Corporate Lead Culinary/Server Trainer

Lead a team of up to six managers with average sales of 3.5 million dollars per

year, per unit during new store openings.

Became a leader of hourly staffs totaling 140 team members as well as supervising,

developing, and leading 6 managers per unit.

Assumed responsibility for costing, projecting, and reconciling weekly, monthly,

and quarterly financials. Managed all product orders, and team member scheduling.

Profitability consistently ranked in the top 3 in a region with 63 units during my

three years of leadership.

Achieved promote-able and Assistant General Manager level within eight months of my

external hire date though an unparalleled commitment to systems and standards.

1999 to 2000

Ralphies Sports Eatery

Line Cook/Server/Shift Leader

Front of the house lead server, and kitchen manager. Worked in various areas, and

various shifts. I was held accountable of multiple tasks.

Began employment during college in 1999 working several hourly positions. Promoted

to shift leader after 5 months of hourly employment.

Assumed responsibility for purchasing and budget implementation of all restaurant

expenditures such as food, beverage, liquor, smallwares, equipment and point of

sale computers.

Education

1997 to 1998 Northwestern Ohio

Attended business management program.

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