Shaun Jackson

*** * ******, ********** ** ***** 479-***-**** abmcni@r.postjobfree.com

objective

TO OBTAIN ENTRY LEVEL PROJECT MANAGEMENT KNOWLEDGE AND BE SUCCESSFUL IN ALL

SUCH ENDEAVORS

PROFILE

- MORE THAN 4 YEARS OF EXPERIENCE WORKING INTERNALLY WITH POINT OF SALE

PROJECTS VARYING FROM SELF-SERVICE TO BACK OFFICE SUPPORT

- A detail-oriented, organized, and quick starter who is able to

accomplish multiple tasks effectively and efficiently

- Constantly driven by new challenges and the desire to be successful

- Will pursue certification in project management through Project

Management Institute after obtaining degree

PROFESSIONAL EXPERIENCE

NCR CORPORATION

Technical Specialist II 2009 - Present

- Provide Level II hardware/software support for Lexmark, Genicom, &

Printronix in the Wal-Mart environment

- Provide Level II hardware/software support for IBM 4800 model

registers and peripherals

NCR Corporation (GTS)

Tech Lead & Trainer 2007 - 2009

- Lead Team of engineers during implementation of Point of Sale

terminals & self checkouts at various retailers (Size of team varied

from 3 to 6 depending on project)

- Customization of self checkout software to ensure proper operation &

communication across various server platforms

- Implemented NCR ATM / MCX in retail environment

- Provided training / live support of the NCR Self Service program for

self checkouts / ATM units to management and associates (Training

groups varied from 5 - 20 personnel)

NCR Corporation (First Level Technology)

Support Analyst II 2005 - 2007

- Team escalation point on projects for high priority technical issues

during implementation

- Acquired intermediate knowledge of multiple operating systems such as

Windows, Windows Server 2003, Unix, & Linux

- Acquired intermediate experience in various software applications such

as Telnet, SSH, & Remedy for remote support

- Provided support analysis for various specialty projects for different

retailers including efficiency and quality of implementation

EDUCATION

DEVRY UNIVERSITY

Technical Management - Project Management 2009 - 2010

4 Time Dean's List Entry

Member of Sigma Beta Delta Business Honors Society

Graduation in June 2010

Relevant Coursework: Principles of Management, Project Management, Human

Resources and Communication in Projects, Contracts and Procurement, Total

Quality Management, Project Risk Management, and Advanced Project Management

Project Management Software Experience: Word 2007, Excel 2007, Project 2007,

and Visio 2007

Northwest Arkansas Community College - Rogers, AR

Associate of Science 2001 - 2004

2 Time Dean's List Entry

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