Customer Service Technician

Sanford H. Walker

**** **** **** **** ** Apt. *29 Washington, D.C. 20020

Home 202-***-**** Cell 202-***-****

Email: *********@*******.***

OBJECTIVE: To obtain a respectable career as a Security Electronic

Technician where I can utilize my expertise and experience

Summary of Qualifications

5 years teaching/training experience

3 years' experience in project management of electronic security technical

projects managing a highly efficient team for US embassies and consulates

worldwide

6 years' experience in Installation, configuration, testing, programming,

training and maintaining electronic security, access control, intrusion

detection, closed circuit television, mass notification systems utilizing

hardware and software skills to support the implementation of security

4 years' experience in the installation of Ku and C band satellite

antennas and associate peripherals, receivers, audio/visual systems,

computers, and TVs

Extremely knowledgeable with the electromagnetic spectrum and RF

interrelationships and characteristics as they relate to the design,

installation, operation, and repair of electronic equipment

Proficient use of MS Word, PowerPoint, Excel, and Access

Excellent communication, interpersonal, organizational, and leadership

skills

Exceptional versatility with the ability to manage multiple tasks in a

pressured environment

Dedication and drive as a hard-working individual

TRAINING & INSTRUCTIONAL

Provided training to MSGs (Marine Security Guards) and pertinent personnel

on newly installed equipment at US embassies and consulates worldwide

Conducted numerous segments of the 2 year electronic technology course

(basic electricity, basic electronics, digital, and electronic

communication systems) as stipulated by the course syllabus in a classroom

and laboratory environment at TESST College of Technology.

MANAGEMENT SKILLS

As an experienced team leader who has liaised, directed, and collaborated

with Administrative Heads of Departments, Project Engineers, Project

Managers, and other pertinent personnel in all aspects of security

installations.

I have maintained inventory control for BOM (bill-of-material) for

technical supplies.

Delegated suggestions and duties to other team members regarding

opportunities for improvement in work-related tasks and processes

Creation of documentation for implemented processes

CUSTOMER SERVICE SKILLS

Delivered excellent customer service while working with clients on a daily

basis for various new and on-going technical projects

Interacted with clients and utilized excellent organizational skills to

arrange implementations, upgrades/migrations, and basic maintenance for

electronic security systems.

Served as a liaison between clients and staff to resolve client's problems

and implement long and short term solutions

Education

TESST College of Technology

2 year certificate in Electronic Engineering Technology

Employment History

Senior Installation Technician, Siemens Government Services 07-07/ 09-09

Senior Installation Technician, DRS Technologies 10-05/05-07

Satellite Antenna Technician, Advanced Technologies 6-03/7-05

Senior Security Installation Technician, Johnson Controls 4-02/01-03

Installation Technician, RDR Inc., Lorton, VA 6-98/8-01

Electronic Instructor, TESST College of Technology, Alexander, VA 1-93/6-

98

Contact this candidate