Quality Assurance Customer Service

**** *** ***** *** . *******, FL. *****

Phone 561-***-**** . E-mail abmcn1@r.postjobfree.com

Voltaire Theodore

Objective

To Obtain the knowledge needed to achieve my goals

in a successful career

Education

1995 - 1999 Lake Worth Community High School Lake

Worth, FL

Graduated (Diploma)

1999 - 2000 Palm Beach Community College Lake

Worth, FL Business Communication

2000 - 2002 American Inter Continental Plantation,

FL

Visual Communication & Drafting

2010-Current Keiser University Ft.

Lauderdale

Associate of Science in Computer Assisted Design

Work experience

Nozzle Nolen INC.

July 2007- Current

Exterminator

Help to eliminate and control undesirable insects

and animals.

Precision Contracting Services INC.

(Robert Half Technology) February 2007 - June 2007

Computer Automated Drafting Technician

Interpreted survey and plot plans to create Fiber

Optic Cable Networks for Data, CCTV, Security &

Wireless Networks.

Interpreted civil, architectural & electrical

underground conduits for distribution using

MicroStaion, BentleyComm & Geopek

Florida Power & Light

(The Bartech Group) March 2006 - February 2007

Computer Automated Drafting Technician/Surveyor

Interpreted survey and plot plans to create

Geographic Information Systems backgrounds and map

postings

Developed a wide variety of computerized maps and

map layers through the use of automated drafting

equipment through interpretation of data source.

Designed underground and overhead construction

illustrations using Florida Power & Light AutoCAD &

AutoCAD 2006 for the utilities distribution system,

which included manholes and vaults.

Inspected jobs for quality assurance prior to the

completion of an assignment on behalf of the

engineers.

Communicate effectively with engineering and

management team on a daily basis.

Florida Power & Light

(QC Data) March 2005 - December 2005

Computer Automated Drafting Technician

Document underground electrical layout.

Developed Plan and Profile and Permit

illustrations.

Work well with customers to provide accurate

information on a daily basis

FedEx Kinko's

Feb 2000 - March.2005

Shipping Specialist/Project Coordinator

Processed & Ship packages, Retail sales, Customer

service & Quality check each job that is done

before the customer receives their job.

Scanned packages prior to shipments. Followed

through with daily shipping reports that

Capture tracking numbers for quality assurance

purposes.

Cross sells office supplies and advertised all

sales and promotions available to consumers.

Provided quality customer service in a timely

manner.

References

Upon request

Summary of qualifications

. Proficient in Auto Cad 2002 & 2006, MicroStaion, BentleyComm, Geopak,

Photoshop,

Illustrator Microsoft Word and Excel

. Strong interpersonal and communication skills

. Highly developed sense of integrity and commitment to customer

satisfaction

. Excellent strategic decision-making and problem solving ability high

level of stress tolerance

Contact this candidate