Manager Management
Resume:
Fishers, IN 317-***-****
Chris.Terpening@h
otmail.com
Christopher R. Terpening
Experience July 2009 - Present Hewlett Packard
Fishers, IN
ITO Delivery Service Consultant
Working from home for the Ohio Medicaid account, our
client is the Ohio Department of Job and Family
Services as a part of the Release Management Team,
the Change Management Team & the Security Team.
Release Manager duties for the weekly code update to
MO, UAT, Training and other environments. Running
the release conference call and coordinating the
.NET, Unix & Oracle resources during the release &
deployment.
Deployment Manager duties for the .NET environments.
Responsible for the daily builds to the development
environment.
Supporting developers in an integrated Rational
ClearCase & ClearQuest environment.
Security team member, following the tasks and
direction of the Security Architect. Coordinating
meeting's with the client and documenting meetings
for senior management.
Supporting & maintaining the Webtrends environments.
Regularly attended the global conference call for
the EDS SMS/SCCM Support Group. Usually heard about
new and interesting scenarios about Citrix at other
accounts. I don't support SMS/SCCM in my role with
the Ohio account but I call in to listen to keep up
on the technology.
Regularly attended the global conference call for
the EDS Citrix Support Community Meeting. Usually
heard about new and interesting scenarios about
Citrix at other accounts. I don't support Citrix in
my role with the Ohio account but I call in to
listen to keep up on the technology.
Regularly attended the LiveMeeting presentations of
the Microsoft Soundbytes and TechTalks to learn
about new Microsoft technologies.
Anything else as directed by my 3 managers.
As a part of the HP acquisition of EDS, my account
is a part of HP division, HP Enterprise Services.
February 2008 - July 2009 EDS
Fishers, IN
UI Build & Deployment Manager / Systems
Administrator
Working from home for the Ohio Medicaid account, our
client is the Ohio Department of Job and Family
Services as a part of the Release Management Team
working hand in hand with the Change Management
Team.
Deployment Manager duties for the .NET environments.
Responsible for the daily builds to the development
environment.
Weekly deploying the Integration Build to the Model
Office, Training and other environments.
Security team member, following the tasks and
direction of the Security Architect. Coordinating
meeting's with the client and documenting meetings
for senior management.
In working with the CM team on the formalization of
the build process, configured the build server and
build scripts.
Supporting & maintaining the Webtrends environments.
Regularly attended the global conference call for
the EDS SMS/SCCM Support Group. Usually heard about
new and interesting scenarios about Citrix at other
accounts. I don't support SMS/SCCM in my role with
the Ohio account but I call in to listen to keep up
on the technology.
Regularly attended the global conference call for
the EDS Citrix Support Community Meeting. Usually
heard about new and interesting scenarios about
Citrix at other accounts. I don't support Citrix in
my role with the Ohio account but I call in to
listen to keep up on the technology.
Regularly attended the LiveMeeting presentations of
the Microsoft Soundbytes and TechTalks to learn
about new Microsoft technologies.
Anything else as directed by my manager.
October 2007-December 2007 Derek Melber
Fishers, IN
Contributor
Windows Group Policy Resource Kit: Windows Server
2008 and Windows Vista
Microsoft Press 2008 (544 pages)
ISBN:978**********
Subcontracted as a Contributor to organize and
catalog material for Derek Melber, for his Microsoft
Press book, Windows Group Policy Resource Kit:
Windows Server 2008 and Windows Vista.
Microsoft & directed me to categorize it into
subjects that met his defined criteria.
Derek directed me to take the Microsoft GPMC Sample
Scripts & I defined the scripts, provided the syntax
& created sample output.
This project was done on my time, during evening's &
weekends. It was allowed by EDS management.
June 2006 - February 2008 EDS
Indianapolis, IN
Windows Systems Administrator
Working at the EDS Indiana Medicaid account, our
client is the Indiana Family & Social Services
Administration, they are department with the State
of Indiana.
Works with 2 other Windows System Administrators to
support over 100 windows servers. These servers run
various applications, MS SQL, MOM 2005, SCOM 2007,
SMS 2003, IIS, MS Sharepoint, MS Application Center
2000, MS Virtual Server 2005, Citrix Presentation
Server 4.5, Citrix Metaframe XP and other server
software titles.
Continuously redefining rules on the MOM 2005 server
to streamline managing the Windows Environment.
Created custom MOM management packs to monitor
applications that did not have a management pack
created by the vendor. Creating hundreds of pages of
documentation, consolidating white papers and
training coworkers to use MOM efficiently.
Migrated the server monitoring environment from GFI
SELM to Microsoft MOM 2005 to SCOM 2007.
Implemented a Citrix Presentation Server 4.5 farm
for new business and preparing a migration strategy
to migrate the original Citrix Metaframe XP farm to
a Citrix Presentation Server 4.5 farm.
Worked with the other Windows Systems Administrators
& the SAN Administrators to connect our first Dell
PowerEdge server to our EMC Clarion SAN.
To meet a corporate mandate, rebuilt the SMS server
so it could be joined to the corporate enterprise
management framework. I was able to get them to
agree to allow our server to be a primary child SMS
server. Corporate gets to dictate their priorities
with SMS, package deployment, hardware & software
inventory, while myself and my teammates retain a
good amount of control of our SMS server for our SMS
goals in supporting our environment. We were the
first EDS client account to join EMF with this
compromise.
Participating in a biweekly conference call to
discuss SMS issues seen by corporate and other
accounts.
Participating in emails & conference calls with the
corporate MOM implementation team. Working with the
team on defining what services and events are to be
monitored.
Coordinated with the corporate virus support team
when there have been virus issues.
Working with the Security Admin to redefine what is
monitored on the Windows servers and reported to the
client.
Security Admin backup, processed all of the security
requests. Security changes in Active Directory and
relayed change requests to the Unix Admins & Oracle
DBAs.
Prepares the windows server portion of the quarterly
audit reports that is submitted to the client.
Originally used GFI Languard NSS and GFI SELM, which
was migrated to Microsoft MOM & finally Microsoft
SCOM for my part of the report.
Installed and configured MS Project server as an
alternate solution to a project.
Worked with purchasing to fix software licensing
issues so our counts are now accurate, complete and
legal.
Mentored less experienced System Administrators and
Helpdesk staff members during various projects. For
example, creating and performing presentations on
Active Directory, Group Polices and SMS.
Regularly attended the global conference call for
the EDS SMS/SCCM Support Group. Usually heard about
new and interesting scenarios about Citrix at other
accounts.
Regularly attended the global conference call for
the EDS Citrix Support Community Meeting. Usually
heard about new and interesting scenarios about
Citrix at other accounts.
Regularly attended the LiveMeeting presentations of
the Microsoft Soundbytes and TechTalks to learn
about new Microsoft technologies.
July 2005 - June 2006 Technology Partnership
Group Fishers, IN
Windows Systems Administrator
Working on contract for TechPG at the EDS Title XIX
Medicaid account, our client is the Indiana Family &
Social Services Administration, they are department
with the State of Indiana.
Works with 2 other Windows System Administrators to
support 72 windows servers. These servers run
various applications, MS SQL, MOM 2005, SMS 2003,
IIS, MS Sharepoint, MS Application Center 2000, MS
Virtual Server 2005, Citrix Metaframe XP and other
server software titles. When I was hired on as a
contractor we had 45 windows servers.
Implemented Microsoft Operations Manager 2005 to
proactively monitor windows servers. Also
implemented Big Brother for Helpdesk to see the
status of devices.
Implemented Microsoft SMS & WSUS to manage software
deployments, patching, software metering, remote
desktop/server support, and hardware & software
inventory.
Part of the 3 man team that recovered the IBM
OnDemand implementation after a critical hardware
failure & backup tape failure.
To help refine and redevelop processes for
supporting and maintaining the windows servers.
Installed an configured numerous Windows 2000 & 2003
servers in our environment
Documented Active Directory structure, Group
Policies and the Windows servers.
Working with the Security Admin to redefine what is
monitored on the Windows servers and reported to the
client.
Prepares the windows server portion of the quarterly
audit reports that is submitted to the client.
Primarily uses Microsoft MOM & GFI Languard NSS for
my part of the report.
Worked with the Desktop Support team to implement
Group Polices on desktops and to move
desktop/laptops into departmental OUs.
Mentored less experienced System Administrators and
Helpdesk staff members during various projects.
Various other server support tasks and ongoing
projects.
September 2001 - March 2005 Hamilton SE Schools
Fishers, IN
Computer Services Manager
Design, document, and provide for efficient
implementation, operation, management, and
maintenance of HSE servers and Active Directory
infrastructure.
Manage the operations, technical services,
networking, and technical support members and ensure
that the day-to-day delivery of IT services is
efficient, effective and timely. There are 18
support team members.
Develop, recommend and implement comprehensive
standards, policies, procedures and manuals for
Technology Department with respect to server and
desktops infrastructure.
Document and monitor network operations and provide
for emergency services and backups and respond in a
timely manner in the event of equipment failure or
software corruption.
Work with the Director of Technology to estimate
budgetary requirements for future updates, upgrades,
and orderly replacement of server/desktop equipment
and software.
Establish and support the enterprise computing,
local and wide area network, and database
environment necessary to support mission critical
activities that require the intelligent
implementation of information, databases, Web
services, and other technologies appropriate to
meeting the needs of the school corporation.
Provide for timely and accurate server and desktop
infrastructure documentation, end user instructions,
and training.
Provide management leadership and organizational
planning for technology specialists to coordinate
and manage technical resources effectively and
efficiently.
Develop proposals and new initiatives involving
information technology services.
Implementation of the MessageScreen SPAM filter
appliance
Successful migration of Exchange 2000 to Exchange
2003
Network Engineer
Design, document, and provide for efficient
implementation, operation, management, and
maintenance of HSE servers and Active Directory
infrastructure.
Provide for proactive network research and planning
to streamline processes and improve server/desktop
infrastructure performance.
Develop, recommend and implement comprehensive
standards, policies, procedures and manuals for
Technology Department with respect to the server
infrastructure.
Document and monitor network operations and provide
for emergency services and backups and respond in a
timely manner in the event of equipment failure or
software corruption.
Provide for timely and accurate server
infrastructure documentation, end user instructions,
and training.
Successfully upgraded Microsoft Project server 2002
to Microsoft Project server 2003.
Successful implementation of Microsoft Project
server 2002 for the Technology staff.
Successful Intranet implementation using Microsoft
Sharepoint 2001 portal server and Sharepoint Team
Services for almost 1500 end users.
Responsible for +50 Windows based servers with
instances of Microsoft Exchange, IIS, ISA, Project
Server, Sharepoint, SMS and SQL
Architect for district wide installation of Windows
and Office XP, Ghost, Symantec AV 8 & 9
Successful migration of Exchange 5.5 to Exchange
2000
Successful migration NT 4 domain to Windows 2000
Various day to day administration of the Windows
servers.
April 1997 - September 2001 Mansur Group
Indianapolis, IN
Network Administrator
Supported a 120 user network in Indianapolis with
six satellite offices, five domestic and one in
London England. The local network had six Win NT 4
servers, one Terminal server and 2 Windows 2000
servers. The corporate end users are almost
primarily all Windows 95 with a few Win98, WinNt4
workstation and Win2k professional. Three of the
satellite offices are small networks with at least
one NT 4 server; the other three are SOHO offices.
All remote users connect back to the corporate
office in Indianapolis via Citrix. I manage one
subordinate, the Tier-One Support Technician,
formally called PC Support Technician.
Successful roll out of Microsoft SMS 2.0, Norton
Anti-virus Corporate Edition 7.0 and Norton
Anti-Virus 5.0 over the network to all of the
computers in the Indianapolis and satellite offices.
Worked with the IT Manager to plan, coordinate and
consolidate users from three to two floors in the
Indianapolis office. The entire network
infrastructure was changed and fiber was run between
both floors. All of the servers were moved from the
6th to the 2nd floor.
Replaced some older hubs with Cisco Catalyst 2924
switches during a build out of one of the floors.
The build out was so more users could work on that
floor.
Migrated Exchange 5.5 from one server to another
after it had outgrown its capacity. Then took the
old Exchange server and installed it as the SMS/SQL
server.
Took a new server, installed and migrated data so it
was the file server. Then I took the old file server
and installed it as the Exchange server. Then I
reinstalled the Exchange/IIS/Proxy server as the
IIS/Proxy server. All while I installed my first
Cisco Catalyst 2924 switch, to begin standardizing
the network infrastructure all on Cisco.
Worked with the IT Manager to plan and coordinate
and install the network at the satellite office in
Fishers In at the Hawthorns golf and country club.
All of my prior duties as the Assistant Network
Administrator except for the PC Support Technician
once the Tier 1 Support Technician was hired.
Assistant Network Administrator
Add & Delete user accounts
Scan the Event, Proxy & Web Logs for discrepancies
Maintain the backup rotation and do any restores
when necessary.
PC Support Technician
Tier 1 support of 100 Windows 95/98 desktop PC and
laptops at both the Indianapolis and Fishers office.
PC and Laptop Installations
Special projects assigned to me by the IT Manager
Education IUPUI Indianapolis, IN
B.S. Computer Technology
A.S. Computer Technology
Vincennes University Vincennes, IN
Cathedral High School Indianapolis, IN
Technical
Certifications MCP on Windows XP June 2005
Comptia A+ July 2000
MCSE on Windows NT 4.0 May 2000
MCP+I May 2000
Citrix Certified Administrator October 1998
MCP on Windows 95 January 1998
Technical
Training and HP Courses
Conferences
Completed
Course Title
Format
Duration
7/22/2009
WBT
1
4/24/2009
WBT
1
EDS Courses
Completed
Course Title
Format
Duration
2/13/2009
DW NG 6.1 - DW.Web
WBT
3
2/7/2009
IIS 6.0 Fundamentals
WBT
2
12/31/2008
TestPrep 70-290 Managing and Maintaining a Microsoft
Windows Server 2003 Environ
WBT
1
12/31/2008
Monitoring and Security in Exchange Server 2007
WBT
2
12/31/2008
Managing Exchange Server 2007
WBT
3
12/31/2008
Getting Started with Microsoft Office Groove 2007
WBT
2
12/31/2008
Data Protection in Exchange Server 2007
WBT
2
12/30/2008
ITIL: Problem and Change Management
WBT
3
12/30/2008
Export Control Version: 2
WBT
1
12/27/2008
Information Security and Privacy Awareness
WBT
2
12/27/2008
HIPAA Security Awareness
WBT
1
12/27/2008
HIPAA Privacy Awareness Training
WBT
1
12/27/2008
Combating Bribery - A Global Concern Version: 2
WBT
1
12/11/2008
Information Technology Infrastructure Library (ITIL)
Awareness Course
WBT
3
11/21/2008
EDS ITIL Process Suite (IPS) Overview
WBT
1
11/20/2008
Using myWorkLife
WBT
1
11/18/2008
Configuring Windows Vista Applications
WBT
2
11/12/2008
Awareness: The Key to Security and Privacy
WBT
1.5
10/29/2008
Windows Vista Users and Groups
WBT
1
9/16/2008
Using interChange to Manage HealthCare
WBT
2
6/19/2008
Intro. to knowledgeCentre Using Microsoft Office
SharePoint Server (MOSS) 2007
WBT
1
6/17/2008
Doing Business with the US Federal Government
WBT
1
6/16/2008
Data Protection for USG Region Employees
WBT
1
4/29/2008
Data Protection for USG Region Employees
WBT
1
2/26/2008
ES Basic Users - Time Recording
WBT
2
2/22/2008
Introduction to Linux
WBT
4
12/12/2007
Awareness: The Key to Security and Privacy
WBT
1
11/9/2007
Quality Management: Business Process Improvement
Version: 1.1
WBT
4
10/1/2007
Workplace Harassment for Individual Performers
(2007)
WBT
1
8/23/2007
2008 Performance Management for Employees
WBT
2
6/26/2007
Total Quality Management: Fundamentals Version: 1.1
WBT
4
6/25/2007
Basics of Root Cause Analysis: Putting RCA In
Practice
WBT
3
5/25/2007
ES Basic Users - Time Recording
WBT
2
9/28/2006
EDS Way for Employees
Class
8
9/22/2006
Privacy and Data Protection Training
WBT
0.5
6/26/2006
Security Awareness Training
WBT
1.5
6/26/2006
Combating Bribery - A Global Concern
WBT
1
6/25/2006
WORKPLACE HARASSMENT FOR INDIVIDUAL PERFORMERS
Version: 2.0
WBT
1
6/25/2006
Export Control
WBT
1
TechMentor Conference
April 2005 - MCSE 2003 Track
Braincore.Net
October 2004 - MCDST Technician
Windows 2000/Exchange 2000 Connections Conference
May 2001 - Monterey, CA
Trainability
May 2002 - Windows XP/ Windows 2000 server and
Active Directory
March 2000 - Microsoft Windows 2000 for IT
Professionals
Micro Computer Solutions
February 2000 - Pre-Installing & Deploying MS
Windows 2000 Professional
Lantech
October 1999 - Administering Microsoft System
Management Server 2.0
October 1998 - Microsoft Windows Terminal Server /
Citrix Metaframe
Mastering Computers
August 1998 - Microsoft Exchange 5.5
June 1998 - TCP/IP
June 1998 - Internet Information Server 4.0
February 1998 - Microsoft Windows NT 4.0
December 1997 - Microsoft Windows 95
Software & Microsoft Windows 2008/2003/2000/NT Server 4.0/
Hardware Terminal Server 4.0
Microsoft Windows 7/Vista/XP/2000 Professional and
NT 4 Workstation
Red Hat Fedora Core 3, Red Hat Linux 9 and Red Hat
Linux 7
Microsoft Exchange 2007/2003/2000/5.5
Microsoft SMS 2003/2.0
Microsoft System Center Configuration Manager 2007
Microsoft SQL 2005/2000/7.0
Microsoft SQL Reporting Services 2005/2000
Microsoft Operations Manager 2005
Microsoft System Center Operations Manager 2007
Microsoft Sharepoint Portal Server 2007/2003/2001
Microsoft Windows Sharepoint Services
Microsoft Sharepoint Team Services
Microsoft ISA 2004/2000 and Microsoft Proxy 2
Microsoft Project Server 2003/2001
Microsoft Live Communications Server 2003
Microsoft Operations Manager 2005
Microsoft Software Update Services
Microsoft Internet Information Server 7/6/5/4
Microsoft Application Center 2000
Microsoft Network Load Balancing
Microsoft Certificate Authority
Microsoft Virtual Server 2005
Microsoft Virtual PC 2007/2004
GFI Languard 8/7/6
GFI Selm
Winternals Defrag Manager
Quest Software Big Brother
Quest Software Spotlight on Windows
Active Directory, Group Policies
DNS, DHCP, WINS, RIS
Microsoft Office 2007/2003/XP/2000/97 (Word, Excel,
PowerPoint, Access, Outlook, FrontPage, Publisher,
Project, Visio and OneNote)
Adobe InDesign Creative Suite (InDesign, Photoshop,
Pagemaker, Illustrator and Acrobat)
VMWare Workstation 5.0, 4.x, 3.x
Veritas Backup Exec 10, 9.1, 8.6
CA BrightStor
Altiris RapidDeploy
Symantec Antivirus Corporate Edition
CA eTrust Antivirus
Citrix Presentation Server 4.5
Citrix Metaframe XP, 1.8 & 1.0
Visual Build Pro
Webtrends 8.5
InRule
MapInfo
IBM ClearCase
IBM ClearQuest
HP Mercury
VMware Infrastructure Client
Tivoli Compliance Insight Manager
Compaq/HP Proliant Servers - 800. 1600, 1850, 3000,
5500, ML350, ML370, ML370G2, DL360, DL360G2, DL380,
DL380G2, DL380G3, DL580, DL580G2
Compaq/HP Insight Manager Dell PowerEdge Servers
1750, 1850, 1950, 2650, 2850, 2950
Dell Open Manage
HP ILO & RILO cards
Dell DRAC cards
EMC SAN
Compaq/HP, Dell, IBM Desktops and Laptops
Toshiba Laptops
Linksys and Orinoco Wireless access points
Various HP & Xerox printers
Volunteer Work 2000-2009
Volunteered IT Support for the Indiana Medical
History Museum
PC Support
Recommended HW & SW purchases
References
Ben Bradberry
Former coworker
Configuration Manager
VA/DoD Joint Solutions Program
SAIC
Tampa, FL
abmcme@r.postjobfree.com
Craig Gosma
Current Coworker
ITO Delivery Service Consultant
HP
Indianapolis, IN.
abmcme@r.postjobfree.com
Greg Muller
Former coworker
Rational Process - Sr Advisor
Wellpoint
Atlanta, GA.
abmcme@r.postjobfree.com
Derek Melber
MCSE, MVP, CISM
Hired me as an independent contractor to contribute to his book.
Author & Consultant
BrainCore.Net
Scottsdale, AZ.
abmcme@r.postjobfree.com
480-***-**** Cell
480-***-**** Office
Margaret Price
Former supervisor and Infrastructure Manager & Security Officer at EDS.
Director of Information Technology Services
Kokomo-Center Twp Cons School Corporation
Kokomo, IN.
abmcme@r.postjobfree.com
765-***-****, ext. 556
Matthew Trimmer
Former supervisor and Director of IT at Mansur
Director of Technology
Mercy Medical Center
Dubuque, IA.
abmcme@r.postjobfree.com
Robert Rodman
Former supervisor and Director of Technology of Hamilton Southeastern
Schools
Teacher
Mississinewa Community Schools
Upland, IN.
abmcme@r.postjobfree.com
Jim Steward
Former Coworker at Mansur
Director of Technology
Bremner & Whiley
Indianapolis, IN.
abmcme@r.postjobfree.com
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