Technician Support

Isak Aronov

**-** ******* ****., ***. *C, Flushing, New York 11365

Cell: 347-***-**** ? E-mail: **********@*****.***

CAREER OBJECTIVE

Accomplished, versatile, and high performance IT Support Professional

seeking an opportunity to secure a challenging role where strong technical

abilities and demonstrated help desk, tech support, and network

administration experience can be leveraged to support an organization to

achieve its established goals.

KEY QUALIFICATIONS

. Proven time management and multitasking abilities; skillfully balances

competing priorities.

. Displays a collaborative work ethic and a superior level of

adaptability and initiative.

. Outstanding combination of communication, interpersonal,

organizational, and technical skills.

. Versatile and energetic; demonstrates high levels of personal

commitment and dedication.

. Self-directed and dependable; works autonomously without supervision.

. Blends integrity, innovative thinking, and leadership attributes to

ensure end-user satisfaction.

. Demonstrates sound decision-making talents, critical thinking skills,

and an unwavering drive to excel.

PROFESSIONAL EXPERIENCE

Field Support Technician (Contract), Ombligo, Brooklyn, NY, 03/08 to 04/09

. Managed a complex daily workload with responsibility for the

installation, networking, and troubleshooting of PC's and peripheral,

demonstrating a proven ability to troubleshoot and resolve bugs and

problems.

. Responsible for the auditing, testing, and configuration of routers

and switches, utilizing solid critical thinking skills to diagnose

problems, complete repairs, and implement corrective actions.

. Leveraged strong technical abilities to repair computers and laptops

from Apple, Dell, Compaq, IBM, and HP, consistently identifying and

resolving challenging technical problems in a swift and decisive

manner.

. Provided the highest standards of professional and courteous technical

support to company clients, enhancing the company profile and

improving client satisfaction and retention.

Field Support Technician (Contract), ICC / Dell, New York, NY, 10/07 to

03/08

. Functioned as a Field Support Technician with responsibility for

installing, networking, and troubleshooting PC and Apple desktop

stations, laptops, and peripherals to LAN and WLANs.

. Worked closely with clients to identify technical problems, providing

targeted advice regarding troubleshooting requirements, and functioned

as an information resource and subject matter expert.

. Applied recognized technical abilities to identify client

requirements, execute timely repairs, and improve the reliability and

functionality of software and hardware systems.

IT Support Specialist / Bookkeeper, RADA Jewelry, New York, NY, 11/04

to 03/07

. Directly contributed to company performance by offering expertise,

reliability, and continuity in all areas of the IT support and

bookkeeping functions, leading to optimized levels of company growth.

. Handled a broad range of daily duties including inventory control,

telephone support, client relations, purchase order filing,

bookkeeping, and confidential administrative support for the Company

President.

. Performed all IT support functions including computer software

installation, hardware repairs and maintenance, troubleshooting, and

the resolution of computer, peripheral, and network issues.

Consultant (Internship), MTA New York City Transit, Brooklyn, NY, 11/03 to

06/04

. Completed a highly successful internship, developing in-depth

experience in the configuration, installation, and maintenance of LAN

/ WAN switches and routers.

. Responsible for additional IT support functions including monitoring

and troubleshooting user issues, testing bandwidth utilization using

network analysis tools, and resolving day-to-day operational problems.

EDUCATION

Bachelor of Professional Studies / Network & Communications Management

DeVry University, Long Island City, NY, 06/04

Certifications: Microsoft Certified Professional; A+, Security+, and

Network+

New Horizons, New York, NY, 11/05

TECHNICAL SKILLS

MS Office: (Word, Excel, PowerPoint); Cisco IOS; Ghosting/Drive

Imaging/Backup; IP Addressing/Sub-Netting; Windows (XP, 2000, Vista, 7)

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