High School Engineer
Resume:
John Kimlicka
Roselle Park, NJ 07204
************@*******.***
Objective
Position servicing Electro-Mechanical equipment.
Abilities
IBM training and experience with, PC's, servers, desktop printers, impact
printers, large production laser printers, Tape systems, Check processing
sorters and digital imaging machines, microfilming, DASD storage systems,
channel extenders and switches, CPU's, programmable logic controllers
associated with these system/devices.
RSI (Roll Systems Inc) training and experience with unwinders, folders,
cutters, stackers, merge tables, and their associated programmable logic
controllers.
.
Advised customers of preventive maintenance, configuration, operation and
environmental factors which may impact product performance or impair
customer's IT operation. Also performed service activities such as system
assurance, installation planning, account management, systems-level problem
determination, discontinuance and relocation of IBM and non-IBM systems and
products. Was accountable to ensure high level of customer satisfaction
with service delivery, technical support and operational services for the
customer accounts. When critical situations occurred, I was the technical
interface to customers and managed the situation until the problem was
resolved.
Have worked with hydraulics, air pressure, ink jet systems, and
laser/electro-static printing
Laser / photo optic calibrations
Fiber optic cabling and copper cabling
Experienced with 1,2,3 phase AC motors and circuits, DC motors and circuits
Can read and use wiring and circuit schematics, and fault isolation flow
charts.
Isolate fault to component level.
Use of digital and analog meters and oscilloscopes.
Able to work in a team or as an individual.
Trained customers and other maintenance personnel.
Maintained parts inventories: usage, ordering, cost control, rebuilding and
repair.
PC literate: Lotus Notes, Microsoft Office, Excel, and other job specific
applications.
Employment History
2008-2009 InfoPrint Solutions, Paramus, NJ
Customer Support Specialist
Serviced IBM production laser printers (3900,4000,4100), impact printers,
Roll Systems Inc., unwinders, folders, cutters, for major print centers in
New Jersey. (Computershare, Bank of New York, ADP, Broadridge,Bowne)
1979-2008 IBM, Paramus, NJ
Support Customer Engineer
Installed and serviced large systems equipment (CPU, DASD, Tape,), Support
level for IBM Check Processing Equipment. (Federal Reserve Bank, East
Rutherford Operations Center)
1976-1982 US Army
Staff Sergeant
Radar and Computer Mechanic, HAWK Missile System.
Education
Union County College, Cranford, NJ
Associate in Applied Sciences, 2007
Business Management
Union County Vocational School, Scotch Plains, NJ
Radio/TV Repair, 1975
Cranford High School, Cranford, NJ
High School Diploma, 1975
Awards
IBM Means Service Award
Branch Manager's Awards
IBM THINK Awards
References
Business and Personnel references available on request
Contact this candidate