Customer Service Representative
Resume:
Pamela Montoya
Aurora, CO *****
*.*********@*******.***
Objective
I am currently seeking a full-time customer service career opportunity
which will allow me to experience a dynamic work environment with the
ability to advance and provide medical benefits. I am currently in school
for a Bachelor degree in Business Administration and I am interested in
pursuing any kind of career that will require the use of these applied
skills.
Qualifications
. Customer Service background of 10 years
. Call Center/Dispatching
. Violations Clerk/Admin
. Windows, Microsoft, Internet, DOS systems, Oracle
. 68 words per minute Data Entry on 10-key and data numeric
Education
Hoehne High School Hoehne, CO - High School Diploma Received May 2001
Stephen's Henager College, UT - Currently attending courses toward
Business Administration with Property Management (Bachelor Degree
program)
Relevant Experience
Anthem Blue Cross & Blue Shield - Denver, CO Oct 2009 to Apr 2010
Customer Service Representative Individual Billing and Enrollment
Handled inbound customer service inquiries regarding their personal
health, dental and life policies. Processed payments, change of plans,
and updated contact information for the members. Assisted with
underwriting support for new applicant advising of application status
inquiries and explanations of decisions of medical background.
Robinwood Condominium Association - Aurora, CO May 2009 to Oct 2009
Violations Clerk/ Pool Operator/Maintenance Secretary
Wrote violations for owners and tenants for violating association codes
also wrote work orders, helped with spending reports, fire extinguisher
safety, filing paperwork, helping with deposits. Kept up with budget and
inventories as well as answered the phones and cleaning and maintaining
the pool.
First Revenue Assurance - Cherry Creek, CO Oct 2007 to Oct 2008
Collection Specialist
Made outbound calls through a dialer to borrowers from State of Colorado
or State of Louisiana for College loans that were in default and State of
Colorado collections, anything from tickets to library books; I also
handled Sprint accounts assisting with payment plans and helping to get
their services restored.
Nelnet- Aurora, CO Nov 2005 to Oct 2007
Customer Service Representative
Handled customer inbound calls regarding questions about student loans.
Helped with payment assistance programs and defaulted loans. I also
helped with training and new hire questions as a senior rep.
Contact this candidate